This guy is awesome. He helped me over the phone and he is a smart and decent business man.

not sure where these excellent reviews come from, your tech basically hung up on my face when i was calling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j read more

I didn't mind him marking up the equipment by 200% but he actually charged me sales tax on the marked up price. I overpaid for a saltwater pool and he left it to me to add 800 lbs of salt to the pool. read more

These guys are great. They show up on time and do a very thorough job. As a new pool owner, Jim has been very helpful and always responsive with questions that I have. I needed to have a new pump and filter installed, which they did quickly and efficiently at a resonable price. I highly recommed them and will continue to use them for my pool needs! read more

I had about 6-8 different pool companies come out to give me a bid on a pool that was in need of repair. MacLachlan was the 8th, and I am happy I waited! They were the only ones who suggested a pressure test of my lines to diagnose them. THE ONLY ONE! MacLachlan was able to provide a reasonable price quote for the line repairs and pool liner replacement. Jim and his crew turned around the long dormant inground "Frog" pool in to a beautiful back yard oasis. I would not hesitate to refer this company to anyone I know, or in this case on Yelp to consumers at large. Do your self a favor and call these guys to include them on your bidding process. read more

Jim is absolutely terrific!!! He was recommended to me by my neighbor about 4 years ago for which I had him replace our vinyl liner, the coping and add stairs to my pool. And when I had some issues after the fact (none that were his fault) he's been quick to respond and help. I would recommend Jim to ANYONE who wants or needs work done with their pool! read more

Jim has been servicing our pool for many years now. He is always prompt and very reliable. For anyone looking for their pool to be opened or serviced, I highly recommend using MacLachlan Pools and Spa. read more

They put a pool liner in. John was on time and did everything he said on time. Great guys.. could not be happier.

The staff and service is outstanding. They arrive on time and the estimates are pretty on spot and fair. Do not upsell services you not need. Have used them for years. Never been disappointed read more

Sorry, but I have to introduce some very different opinion about Jim... Early August, after reading all those highly positive reviews I wrote to Jim about replacing vinyl liner in my in-ground pool. Jim promptly replied with the e-mail asking several questions about the pool to which I answered immediately. After that Jim went silent for few days, but eventually our meeting was set. I had very positive impression of our meeting: Jim seemed to be knowledgeable and professional, describing what needs to be done, answering my questions and pointing to the problems. By the end of the meeting I decided to go with Jim's company and asked him to give me a formal quote. "I'll send you a quote and samples of liners so you can pick which one you like - sometime this week", told me Jim. That was August the 20th... Ten days later (August 29th) with no quotes or samples, I'm writing Jim a "friendly reminder" - "Jim, did you get a chance to put together a quote?" Another week of silence and on September 5th I'm writing yet another e-mail to Jim saying "Jim, if you decided not to go with what we've discussed, please let know, so I'm not wasting my time". To this Jim finally replies promising to send quote "this afternoon" - which he did. The quote was just a standard form with almost no details, just stating what will be done, job total cost and the amount of required deposit. Since Jim told me before that if I plan to replace liner next spring, price of the liner can go up as much as $300, I replied asking whether making a deposit now would secure current liner price (that's what it sounds like from the quote). Again, silence for couple days... By that time a had few more questions and sent another e-mail asking to break down total cost by material and labor and asking whether quoted prices are negotiable. To that Jim responded with the stern e-mail basically refusing to do the job and blaming me for that because "it seems that you are uncomfortable having us do your repair." Quite to the contrary, I was very comfortable and just wanted more details regarding pricing. What's wrong with asking a contractor to give material and labor costs separately? As a matter of fact, it's a norm and most contractors do that without even being asked! But Jim seemed to be offended by my questions. Obviously, if he doesn't want to do the job, further discussions were pointless. Problem is that with Jim's habit of answering e-mails with two weeks delays and only after several nudges, I lost most valuable thing - time, almost a month! And instead of getting things wrap up before closing the pool, now I have start process of finding another contractor in mid-September, instead of mid-August. Maybe it's all for good, because now I'm not so sure whether my first impression of Jim's professionalism was correct. read more

Top notch customer service and knowledge. Jim came by this morning to check out our hot tub. He took the time to explain everything and never once tried to up-sell. He provided detailed information on the best way to maintain the systems. I would definitely recommend them. read more

I have look long and hard for a reliable pool and hot tub repair company. I have never been happier after finding Jim. He is very responsive, honest and hard working. He does great work, is reliable and gets the job done right the first time. I always recommend MacLachlan Pool & Spa to anyone that ever asks for a pool or hot tub repair company. read more

THE BEST! Had issues trying to find someone to fix our hot tub. We had a leak, lights were not working,etc Called a few pool/hot tub service providers finally getting in touch with MacLachlan Pool. Jim was VERY helpful over the phone. Once the correct part came in, Jim was there next day to replace the wet end so the leak was fixed then discovered the leak was the same cause for the lights not working so he ordered that part as well. He mentioned that the electric light box/kit was easily replaced and my husband could do it if he wanted to so he shipped the part to us and my husband as able to do it himself. That's a wonderful thing! He could have charged us additional labor fees. Jim was extremely knowledgeable about fixing and running the hot tub. Easy to work with, easy to contact. I will have him return when its time to open the pool. So glad i found Jim. Someone you can trust at reasonable rates. read more