Absolutely the worst customer service I ever had store was dead empty and Adam offered no help to…read morefix my problem nor did he remove his EarPods to hear anything I was saying. I spent 5000 dollars in this store and also purchased a salt water system that fell apart after just one season and of course it's not under warranty store blames it on Hayward and Hayward blames it on the store. I completely regret spending my money in this store.

I made the mistake of driving to Leslie's on a Saturday afternoon through all the terrible traffic…read moreon rt 1. 45 minutes later I reached the store at 2 in the afternoon and the doors were locked even though the hours were marked 9-7. So I hung out for 20 minutes hoping the store clerk needed a bathroom break. But no such luck. I recommend you call before you leave for the store even if the store is supposed to be open.

Very good experience purchasing my above ground pool and the installation team was great! I wasn't…read morequite prepared for the amount of dirt I'd have to dispose of, but it will get done, hoping I can easily learn to take care of the pool, once it is filled.

Kim is amazing! We purchased a bullfrog spa and she bent over backward to help my husband with…read moreeverything he needed. She takes her time with her customers and the people that come in know that. I was there the other day getting a water test and there were 8 people in line, waiting without care in the world. They are all regular customers and they know the business! Thank you Kim for helping my husband find some relief. You are an angel!

Great communication, fair pricing, and a pleasure to do business with! Showed up when they said…read morethey would, thoroughly removed all junk/debris and totally respected the property. Overall, very satisfied!

Hello, Ryan's junk removal has to be the best in all categories. They just left with a truck load…read moreof my junk..from bureau, to front door replacement, to weights, nothing to big. They are prompt, courteous, and quick. I highly recommend!!

Hubby and I love this place! They truly know what they're talking about. And, more importantly,…read morethey really care. We first started going here several years ago when we bought our first pool from them. As first time pool owners, they were fabulous at walking us through everything and setting us up for success. Fast-forward to this past June. A very brief tornado went through our neighborhood, but it was strong enough to destroy our pool. They were absolutely wonderful helping us through the process of getting a quote for the insurance company and lining up people to get the replacement pool put up quickly so that we could have a pool for the rest of the summer. I can't say enough about the people here. They are truly wonderful. I only wish they were closer. As a typical Rhode Islander, Coventry is a hike, so we try to only go up once or twice a year... Lol!

Decided to replace my 21' round pool and Pool and Patio had what I was looking for and work with a…read morefantastic installer. Now if they could just control the weather and give Rhode Island some legit swimming pool weather.

I can't comment on service because they don't show up, don't return calls, or respond in anyway…read more Our pools previous owners probably used this company for over thirty years and recommended them to us, so something has happened to this business for the worse. They take your credit card information online in case they decide to show up but don't give the curtesy of a response or timeline for service. The summer has passed by without any updates. Our neighbors were also long time customers and ended up replacing their own liner because of the same lack of communication.

These people are criminals. They do not communicate. They lie. They are not educated in what…read morethey sell, so they lie some more. They should be shut down. I am disgusted at the money that we spent in purchasing an expensive spa from this distributor. They double the cost of parts and components and then overcharge for labor. They oversell warranties that offer nothing in return. They discard customers, their concerns, and their rightful requests for help on manufacturing failures with BRAND NEW equipment they have been sold. They do not stand by the guarantees they peddle. DO NOT purchase ANYTHING from Signature Pool & Spas in North Kingstown. You have been warned. You'd be better off digging a hole in your backyard with a shovel and waiting for it to rain. At least that would be more reliable.

Came here with getting a pool in mind - we weren't 100% yet just brainstorming.. well we left with…read morea pool ordered. Effortless- stress free- great price!! They are very knowledgeable- easy to work with .. ordered a pool and all the gear /accessories needed in one shot - we sat and explained our vision and that was it - once order was placed we were given a few options for installation, made some calls and boom within a few weeks, pool was here and installed- just in time for summer !!

Great service! Newish homeowner, house came with a pool and I barely know what I am doing when it…read morecomes to taking care of it. The people who work here are so helpful and answered all my questions, and also didn't make me feel like an idiot when I was doing things incorrectly. Would give em 10 stars if I could. Skip the store down the street and come here first

We could not be happier with our KozyHeat Chaska insert. Choosing an insert and envisioning it in…read moreyour home requires a few visits to the showroom and the required steps can seem daunting. We were starting out without gas at our home so we needed to line up a propane company as well as an electrician to install a plug in our fireplace to power the insert. From start to finish with the help of the owner Ryan and Dan, our installer we completed the job in a little over a month's time. I am happy I chose Hearthside.

Recently I had the went to them to get the door for my wood stove fixed. New gasket for the window…read morereplaced and a new gasket for the door. The first sales man I talk to when I brought the door to them was great. Talk about the issues. Called to resolve how to best fix them. When the door was finally ready, I went to pick it up. And the was a different salesman at the desk. The original guy I was told was busy with another customer. So I had to deal with Kevin who proceeded to speak to me in a rude tone immediately. Told me my door was not there. Lie. I could see it sitting on a box. He was speaking to me so loud and rude I has to ask him why he was talking to me like this. other employees that were working there witness the exchange going on , and said nothing!! When I checked the door gasket it was not properly finished the two ends were not together part of the gasket was pulled down and gasket material was all flayed out. I ask the rule guy if he thought this was good work ? He starts the yell at me again and says come back in a week! And yelled at me to have a nice day!! I Forgot to get a receipt. When I asked for one Then threw it on the counter at me .Yelling at me again to have a good day.. Sorry so long winded. So I call to speak to the owner. Who called me once and I was working I missed the call I finally called when I could. His first comment was I called you twice... me ok I don't see that on my phone. Anyway he said he spoke to his employees. they said they they heard the both of us yelling ". Me) really !! I'm the customer. I only Came to get my door you've had for 31/2 weeks As for his employee the owners comment was " I don't know what his problem was " Me) oh so that's ok with you! The the owner said that before I came in that day, A family with a special needs child must have touched the gasket and had routined my gasket. Me ) really your blaming a " special needs child " me unbelievable " To conclude that ridicules episode the owner said he would deliver the door to my house and how was I going to pay the $100 repair! Me really you want me to pay for being verbal being harassed at your place of business. ( Him oh ok) same shitty attitude . The own did deliver it. They have a bad rating on yelp . Which he argued about too! My answer is him is that he has clearly been overrated. WTF I only went to get a simple gasket fixed

Julie at Aqua Living in Cranston was nothing short of a pleasure to work with. She was very…read moreknowledgeable about her products, answered all our questions and concerns thoroughly. Our Catalina Carlton came in in the exact timeframe quoted to us. Julie and her delivery crew is nothing short of the best around. we have had our spa for several weeks and Julie has continued to reach out to make sure we are satisfied with our product. I would recommend if you are shopping for a spa you give them a call You will not be disappointment. Bob and Amy

The people at this location are fine but they sell horrible products unfortunately or I just got…read morevery unlucky. They advertise the cs6 hot cold tub on the phone and this is the one I purchased. It has been a nightmare ! They are a retailer for leisure products in Johnson city , tn who is a very shady and dishonest company. I am actually having to sue them. I would do a lot of research before buying a hot tub and these guys supposedly make everything here in the USA but I just got done disconnecting the cold side from the hot side because all I have had issues with the cold side. Of course lpi always says it is my gfci which it isn't because after I disconnected the cold side it runs fine. They just will not stand by their products or their warranty's so do not buy from lpi do the research. Nordic spas etc are good reliable products. On a positive note I am basically a spa technician now from dealing with this spa which I paid 8200 dollars for new and dumped another two grand in repairs and it still doesn't work. Carey is a solid person but his retailers are not so maybe you see if he sells anything besides lpi products. Good luck !

Pool n Play saved our pool. This winter was hard on our pool. Our neighbors had damage to their…read morepool and referred me to Pool n Play. I called the store and left a message. Chris responded right away. He was extremely sensitive to our situation and made it as painless as could be. He took down our information and helped us out in our claim. He even spoke with our insurance company to hopefully help speed up the claim process. We have been pool owners for 20 years and in that time we have not had the best luck with pool stores. However after our experience with Pool n Play has been the most pleasant experience. We recommend Pool n Play to everyone. Thanks Chris.

Very helpful offered to come out and look before buying. We can't wait for our new pool.read more