I can't comment on service because they don't show up, don't return calls, or respond in anyway. Our pools previous owners probably used this company for over thirty years and recommended them to us, so something has happened to this business for the worse. They take your credit card information online in case they decide to show up but don't give the curtesy of a response or timeline for service. The summer has passed by without any updates. Our neighbors were also long time customers and ended up replacing their own liner because of the same lack of communication. read more

These people are criminals. They do not communicate. They lie. They are not educated in what they sell, so they lie some more. They should be shut down. I am disgusted at the money that we spent in purchasing an expensive spa from this distributor. They double the cost of parts and components and then overcharge for labor. They oversell warranties that offer nothing in return. They discard customers, their concerns, and their rightful requests for help on manufacturing failures with BRAND NEW equipment they have been sold. They do not stand by the guarantees they peddle. DO NOT purchase ANYTHING from Signature Pool & Spas in North Kingstown. You have been warned. You'd be better off digging a hole in your backyard with a shovel and waiting for it to rain. At least that would be more reliable. read more

Love my spa however I'm extremely disappointed with Signature's service. I contacted Signature on a Monday, completed their on-line service request, sent them pictures of the issue, they took my credit card information and told me they would be in contact to schedule the service appointment. It is now Friday and the only communication has been me calling them (3Xs). I still don't have a service appointment scheduled nor do I have any idea when it will be scheduled. Our spa is just over a year old and has developed a leak. It is now nearly empty and there is no sense of urgency at Signature. Their staff at the retail outlet in North Kingstown have been great, especially Lexi. Their service department: extremely disappointing. Tim O read more

Do not go here!!!! Told us they were taking $1700 off MSRP, when we looked up what the MSRP was, it was equalivalent to the MSRP, then they tacked on $3000. What should have been a $15,000 purchase, they were charging us $18,000. Go to Apollo Pool and Spa. Most honest and nicest people to deal with. read more

Are they under new ownership? I didn't recognize anyone working there and have been a consistent customer for 8 years. Many of the same chemicals but the salt this year was large coarse crystals. read more

Always a pleasure being served as well as. I am at Signature Pool. I am always bragging about the employees professional over the top service. john read more

Great service. Our pool closing went flawlessly and staff is always friendly and helpful.

Their crew is very knowledgeable and helpful. They also offer a full range of installation, service, and product for my pool. This is one stop shop for all I need for my pool. read more

I recently had to have my hot tub moved from one house to another. I dealt with Rob on Service he was fantastic right on top of everything, the guys who moved the spa showed up right on time and within 90 minutes it was moved from one house to the other. Everybody had a smile on their face joked around but did the job in a very professional way, I was very happy. I would suggest using signature if you ever have to move a spa / hot tub. read more

Signature Pool & Spas - Pool Cleaners Near Me - North Kingstown, Rhode Island

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I was referred to Signature Pools & Spas by my pool maintenance company, in order to have repairs to my spa performed. I called and texted multiple times, in fact informing Robert from the company that I was a referral from my pool company, and received abosultely NO response to my multiple contact attempts. This type of unprofessional and unresponsive behavior tells me all I need to know about how poorly the service would be. Stay away. Does anyway really need to beg a service provider for their service? read more

Signature Pools installed a pool for us last winter and supplied everything needed. Brian was awesome to work with. The staff at Signature is always pleasant and helpful. We had a fantastic experience with Signature and will continue to recommend them to everyone. 5 Stars. Great experience with Signature. read more

We spent several thousands of dollars on a new custom made pool cover. At Signatures suggestion, we brought the old cover to them so that a new one could be fabricated exactly. The new one arrived and the straps that secure it to the cement decking were not in the same places, making it not fit properly. One of our dogs nearly drowned because it wasn't secured as it should be. We called/emailed the business several times only to be given the run around for over a month. We finally heard back from the owner today who said he had no intention of making this right. Horrible customer service! Stay away from these guys, they don't back up their work. read more

Still great customer service and technical help. Super-helpful friendly people. Very happy that these folks help me keep my pool crystal clear all summer long. Always happy to give them my business. read more

Not impressed by the new service manager. Was told I had to empty my spa before they could replace the motor/pump. The unit has shutoff valves to handle that! With the drought situation here in South County that's wasteful, not to mention that I had just filled it up. Now I'm going to get saddled with a water surcharge by the Town! I'll be looking for another outfit to handle repairs on my spa. read more

Less than friendly staff. Sometimes take Amex sometimes don't. Never heard about a good install.

These folks are great with service and all my other pool needs. From the owner down to the laborer everyone is respectful and pleasant. Thank you for a wonderful pool season read more

Signature Pool & Spas - My wonderful installation from the best pool company in RI - Pool Cleaners Near Me - North Kingstown, Rhode Island

Had my hot tub moved into a new sunroom, they arrived on time and finished very quickly, did a great job.

Oh where to begin? It has been over a month since signature pool came and "opened" our pool. After doing the absolute minimum possible , including not folding our cover and just leaving it in a ball behind the shed, they left. After repeated attempts to get them to come and brush the pool as well as vacuum it I have finally given up. We paid IN ADVANCE to have them open and maintain our pool and have received the absolute worst service possible. I have been to the shop multiple times to nicely get them to come out and do the job they have been paid for and it still hasn't happened yet. Some kid showed up on Thursday and I sat at a window while he vacuumed the pool..... WITHOUT THE VAC HOSE EVEN ATTACHED TO THE SKIMMER! Without a doubt the most unprofessional surliest people I have ever dealt with. I am going there tomorrow to get a refund for the balance of the season and I will tell anyone I know to STEER CLEAR of this company. JUST PLAIN AWFUL! read more

Your staff that closed my pool were great. Everything that had to be done was complete in an effiient and profesional manner. all my questions were answered. Thank you read more

Horrible service! Ordered a hot tub and was told 4 weeks. After 4 weeks I was told 2 more weeks. After that I was told that they didn't have a record of my order. All this time They held onto my $3,000. Finally after 10 weeks they dropped off my hot tub with no help on how to set it up or maintain the chemicals. I called to ask how to add chemicals and did not revive a call back. I guess I'll just figure it out myself. read more

This business is a good one. I bought a small spa from them and paid full retail with no sale or discount, but the deal and service for delivery were outstanding. While their delivery didn't include electrical connection, and i had plans to do it myself, the delivery crew worked for over an hour with me towards making the cable way to the spa, but we encountered too many obstacles under the deck to finish it, so i finished later without them but they were fantastic. Then i had a minor problem with the spa switch plate and they quickly ordered a new one, and sent out a tech to replace it with no fuss at all. Their shop has all the chemicals you need and they keep track of what you buy so when you go in and are uncertain what chemicals you specifically need, they can help/remind you. read more

The service here is just terrible. They do not value customer loyalty. I had to practically beg for a return call from their service department, without luck. After two months I found a different repair company. I had spent a few thousand dollars at the store, each year, for hot tub supplies. I will now take my business elsewhere. If a local business like this one wants to compete with Amazon.com in selling supplies, they have to be courteous to customers. read more

Terrible service. They forgot plugging the winter-overflow plug when opening the pool. After we mentioned that the pool was loosing water, they didn't want to check the problem until we perform all kind of tests. It took three weeks for them to send a team who plugged the plug. No apology. They were supposed to close the pool early September this year; they didn't show up, and did not answer our messages. After we complained about it, they retaliated and told us they will close the pool late October; yet, they stopped servicing it early September. It is like condemning the pool to turn into a swamp. What kind of company does that to its customers? Avoid them, by all means. read more

Thanks Guys for all you have done for us with regard to our new pool. Thanks for all of your advice on the front end in selecting the right pool for our needs and our budget. The install went great and we were able to enjoy the summer pool season because of you. You'll be our first call when we add a hot tub to our backyard playground !!! read more

Wonderful people. Was having problems with my pool water turning green when adding bromine or chlorine. Employee thought it was from metal in the water and sold me a chemical to correct that but to bring in a water sample next time I came if the problem persists. The problem they persist and I brought in the water sample and the same employee realized my water was too acidic and had me raise the pH as a thought a low pH could cause the bro mean to turn green. I added sodium bicarb and the pH came up and the green disappeared. Thank you so much. It's nice working with somebody who knows what he's talking about. read more

Great maintenance and installation crew to go along with a superior inside team led by Rob and Dan. These guys are always courteous and responsive Rob just helped me through my conversion to salt water in my pool read more

Brian, Chuck and their crew are top notch. Super hard working...I honestly have never seen contractors show up before noon and work until dinner time. On top of it, the quality of their workmanship is amazing. We are extremely happy with our hot tub/patio. What a beautiful addition to our home. I'm almost going to miss them since I work from home and it was nice have a group of people here all day. :) Highly recommend! read more

My fiancé and I tried this company this spring to open our 20'by 40' pool. It was performed while we were at work. We came home to an open pool that hadn't been cleaned, nor were chemicals added, and our pool cover was simply stuffed into the bag unwashed. We were very unhappy to say the least. They sent Christine over a week later(after we had done every ourselves by then) to add chemicals and scrub the sides only of the pool. Christine, is the only person we can recommend at this point. She actually doesn't mind doing her job. After several weeks of buying their pool chemicals to remedy our green water, it was suggested to us that our filter may need new sand. Ok, could be. We purchased 3 years ago and were told it was necessary to change the sand after every 3 years. So we did allow this service to perform the task. Everyone deserves a second chance, right? The 2 people they sent were the 2 that "opened" our pool which we asked to not send. Again, they arrived before the scheduled time. I just happened to get out of work early to be present during the sand change. Lucky me. Once the first load of sand was removed, I was asked, "where do I dump this?" I responded uncertainly because it didn't seem right that it was going to be dumped in our yard. After the deed was done I asked why they weren't removing it ? The response was precious! " this is 350lbs of wet sand, which feels like 450lbs of sand. It would make it easier on us to dump it in your yard so we won't have to drag it to the truck." I said, "for 370$ you should be hauling it away period!" So we still have a pile of sand in our yard. And, so far( it took 4 weeks), to get our pool sparkling clean! Weve spent over 1k$ to this place! One thousand dollars of our hard earned money! This company will not reimburse us for any/all of this aggravation, nor do they seem concerned at all about the incompetence of their workers or the name of their company. Beware pool owners! Look elsewhere. We are reporting Signature pools to the attorney generals office this week. Plain and simple it seems, don't do pool/spa business in North Kingstown! read more

BEWARE!!!! One of the worst companies with whom I've ever done business, if not THE worst. They did a horrible job on our pool. Used shoddy materials and performed shoddy work. When it became clear how awful a job they had done, they went radio silent. The owner, Brian, has to be one of the most dishonest people I've ever encountered. read more

I cannot say enough about every person that we have come in contact with that is affiliated with Signature Pools. They (Brian, Chuck, Richard, Jeffrey and Eric)transformed our backyard that was a challenging landscape, to a practical and beautiful outdoor living area. The professionalism and attention to detail every step of the way from the design of the landscape to the spa installation is something I have found to be very rare when it comes to contractors. In the past, more often than not we have had trouble with work crews not showing up, or not finishing the job to completion. Not once did we have to pick up the phone to prod or question anything . David, Kevin, Rob, Dan, Kelly and Kristen complete this team that Brian Clark should be proud to have put together. They made this decision one we would do 100 times over. Thank you Manny Terra from MGM Building and Renovations for this valued referral! read more

It is a pleasure to do business here. I love the local feel I get when I go into the showroom. They know me by name and treat me like they care. It has become obvious to me that they care more about the issues that I might be having (being a new spa owner) than selling me products. I will be bringing all of my pool and spa needs here in the future. read more

I had a bad circulation pump on my Hot tub, I took the pump out and took it to Signature Pools and Spas to get a new one. A couple days later they called and got the new pump in. I changed the pump out and this did not fix the issue. I called them to come out and look at it. They were at least honest about the pump...They gave me the wrong one!! They then installed the correct one for free, but still charged me for a service call! WHAT!! It was their mistake in the first place. Will never do business with them again! read more

Worst shopping experience ever at Signature Pool & Spas in NK !!! I was a long time customer until today when I was looking for a new attachment for my vacuum. They had at least six different types but only two had prices. When I voiced my opinion, to the girl helping me, about how it's frustrating to asked the price for each one and it would be nice if they all marked, the owner asked (with an attitude) what the problem was. I mention how she seemed annoyed but got no response. After explaining how I thought there should be prices on everything, she said they have prices so I asked her to come over and see for herself. She said "I don't have time for this" and walked away. I was shocked and couldn't believe the owner of a any store we be rude after a customer made a suggestion. She must of already been having a bad day but that's no excuse. Needless to say, I walked out and will never shop there again and hope others that read this will do the same. read more