The internet connection runs everything fine except the two connections I most want to use it for- to chess.com and to an old MMO I have played since childhood that has packets sized at or under 1 kilobyte. And the deprioritization they put on my miniscule traffic (until I lag 10+ seconds at a time or more- and it's EVERY DAY EVERY HOUR) pushes me to just turn off their internet and use the cell tower, making their service literally 100% worthless. This service provider is 100% worthless. read more

WARNING - Slow internet AND they keep sneaking in false charges. AWFUL. Never again.

This is the worst company of all time. They can't keep track of what time I am available and therefore I refuse to use them. Very disappointed in their customer service as well because I have been on hold multiple times for over 45 minutes and they still can't figure it out. Terrible!!!! read more

Worst internet ever. There was an outage in our neighborhood for 2.5 weeks. Att could not fix and everyone has switched to spectrum. Do not recommend read more

Update- the customer service is absolutely fn horrible. 3 times I indicated on the back of my payment stub that I wanted automatic payments debited. Didn't happen - set up auto pay online. Didn't deduct. Called and spoke with 3 people yesterday about this issue. I've gotten 4 late fees since signing up despite requesting autopay since August. Yesterday I was told that 2 months worth of payments would come out in a week. Not once did anyone mention that my service would be cut off if I didn't pay. I would have had no problem paying yesterday. Absolutely horrible fn service. I'll continue to take you to the cleaners with my unlimited grandfathered in cell phone data and continue to use 30 gigs a month you stupid idiots. read more

Already not working after 3 weeks When working its great..hopefully it can be fixed today But realy if already not working after 3 weeks Going to be a pain the router box looks cheap Next maybe the dish if this keeps breaking down read more

Equipment only worked for a few days. Then the line started acting up the same way again. Contacted the technician - no help. Just told me to call his boss. His boss never responded. Called AT&T and they stated that they would set up another appointment, which they never did. Just left me stuck with a phone and internet line which even when they tested it from their technical support center, they admitted that something was wrong at the street or nearby and would have to be repaired. They offered no solution and said there wasn't anything I could do within the home. After several calls over the next two weeks, waiting on hold for hours, just to be transferred to another supervisor or department that said they would get someone out there and call me back with the exact date and appointment time, I never actually heard back from any of them. Even tried the Chat service line and had a manager tell me he was going to call me back in 1-2 hours. I printed the chat and asked several days later for them to document the non-follow-up, deceit, disregard, and waste of time in the notes on my account. The representative was astonished at what had transpired and admitted that was not the way anyone should be treated, but that there was nothing they knew to do from their department because it was something a technician had to perform. Nobody ever called back to schedule or resolve the situation. Why record or keep track of the conversations or feed if you aren't going to do anything to uphold honor, respect, or just plain customer "service". It was still hard to call the retention/loyalty department and have them read the notes and examine all that had transpired with still no functioning line for internet or phone after so many weeks. They really had no words and just apologized. They realized it was not about getting an adjustment in my bill or some credits at this point. They had totally messed up the relationship, the trust, and still had not resolved the issue of getting an appointment set up so the line could be fixed. I had been a loyal customer of AT&T for many many years. Now I am happy to have that stress and aggravation behind me with another provider; an actual "service" provider, and not one that has gotten too big and discombobulated, and lost their way. Shameful that they didn't even realize how much damage they had done until the end. Nobody along the way, in any of their myriad of departments took the time to repair the relationship or the internet connection. read more

Left AT&T because their rates along with direct tv had just gotten out of control. Called on August 31 to have phone & internet disconnected on 9/2. Went with Time Warner. Withing a few days TW showed that it's internet & TV service was terrible (read my review on TW). Well getting to the bottom line, AT&T sent me a bill for $121 last week. Mind you they just came to install today (9/23). They said that I didn't disconnect my internet service and that I never disconnected the internet and that I have had service this whole time. Ok so how can I have internet and not have turned my service off if I have several email warning me to turn in my modem by 9/21 or I will be charged $150. Well when they came to install this morning the technician clearly said there is no way I have had service this past month. He had to reinstall everything. I have spent several hours of conversation with AT&T. Every time you call you get someone new and you have to explain everything over and over again. Oh and two days ago they told me that I didn't have an account and would have to create a new order!!! read more

I am new to Burlington and had a neighbor recommended ATT U-verse. I have been in my new home for 21 days and the service has gone down 5 times and was out multiple consecutive days each time. I work from home and this has made life miserable for me here. I have spent countless hours on the phone attempting to regain Internet and TV service. I have just ended a third consecutive weekend without service. When I called for support last night I was told I would be charged for a repair visit!!! REALLY??? These people hide from customers with issues and refuse to be held accountable for selling service they can't deliver. I want to cancel my service and terminate my contract in the 30-day window as was the option presented when I requested service. The have passed me from one department to another to prevent me from speaking to a representative that could refund my first month's service and terminate without penalty. This has been the most inconsistent service I have ever subscribed to! read more

just got a big increase in cost without notification thanks, guess I will go elsewhere!