Quick visit to this location on West Wendover. I had to order a new phone and did it online and…read morehad it delivered to store since we are out of town. The rep greeted me promptly and answered my questions.

Poor customer service from several managers. Manager, Jesse showed that he didn't care that…read moreTrenton needed help to get software onto my new computer. Jesse offered me all kinds of excuses. The truth of the matter was many managers were goofing off, not working, while not anyone of the managers helped Trenton to install Trend security, Microsoft windows, Turbo tax, Bing desktop, and etc. We have been regular customers at Best Buy since 2000. Each time service continues to be worse. I will be researching for a different technology supplier. I do not recommend Best Buy. Guilford County Schools teacher. Sandy C

Don't sign up. They are scammers. Told me I could cancel in 30 days with no charge. When I tried…read moreto cancel, because their TV stream sucks, they said I owed $100...then charged my cc for $600! I guess it will take another 2 hours of my life to get my 600 back. The worst customer service in the business. Just use anyone else if you have options.

OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

They turned off our internet for 3 days without warning because one of my sons friends downloaded…read moresomething. Legal or not, I felt it was a bit extreme. Never had this problem with time warner or Verizon.

The installer went out of his way to make me happy, spending almost 3 hours crawling in a tight…read morespace under my house so the wires were exactly where I wanted. He really spent a lot of time trying to get it right, and it shows because everything was setup perfectly. Once running I had some questions, and the tech. support is fantastic, best I've ever had, from techs right in Winston Salem. Based on my measurements the download speed is almost 1Gbps speed, which is incredible.

I've been waiting in the lobby of Spectrum for 20 minutes with three employees behind their desks ,…read moreno customers. Waiting. Phone keeps texting me to stay in the store. My turn is coming up. I just want to return their equipment and cancel my internet. It has dropped 6 times I. The past week. Their technition said the (2 year old) fiber optic cables can't take the cold. That's why it me dropping and why I'm dropping them.

I would prefer less than 1 star. The almost daily need to reboot 2 out of 2 boxes is unbelievable…read more. The screen when first turned on saying wait or showing a pattern of green and gray boxes while waiting for television is daily. Having audio but no video or having the spectrum station but no other is also amazing. This is the worst cable service I have ever had.