I have known and used their service for many years. They are always fair and quite capable. Repairs…read moreare always completed quickly.

I needed an obscure cord. Not only did they have it, they were extremely helpful and polite to my…read morepredicament. Like they really went above and beyond to help me get what I needed. Outstanding customer service, excellent prices, and very knowledgeable. I would 100% recommend them. Any place that treats a customer this well is bound to do a great job elsewhere.

The technician that mounted our TV into our stone fireplace was quick, professional and friendly…read more Something I thought would take multiple people, he did by himself! Not only that, we had someone there at the same time doing our fiber internet and he offered to put the chords up through the house so they wouldn't be lying around. Great service!

This was my first time calling your company after the merger with RFP, and I couldn't be more…read morepleased. Dalton was exceptional -- he reset my app so it could connect with all my thermostats and even took the extra step of replacing the weak batteries. His attention to detail and willingness to go the extra mile truly stood out.

Our family has been with alarmQuest for the full 20 years. I have always been pleased with the…read moreservice and quality of their work. The staff at the office has helped on numerous occasions over the phone to assist me in solving a problem with my system. They even talked me through what to check for with no need for a service call. Same has been true with our alarm system at our business. The pricing has been reasonable throughout. I would not hesitate to use them in future locations.

On 04/22/2026, I contacted QRC HVAC and Refrigeration to repair a reach-in freezer at my business…read more At the time, I did not disclose that I suspected the issue was the control board because I understood I would still need to pay for a professional diagnosis. I was informed their service charges were a $100 truck fee and $130 per hour with a two-hour minimum. Based on the nature of the repair, I believed a properly trained technician should have been able to diagnose and repair the issue within that timeframe. Google search also supports this. The technician spent approximately two hours diagnosing the freezer and an additional hour sitting in his vehicle smoking, which I was still billed for according to the invoice. At the end of the visit, nothing had been repaired, the freezer was not reassembled properly, and the fan was now making noise that it had not made previously. Before leaving, the technician asked me to sign his tablet simply acknowledging that he had arrived on-site. He stated that the company would contact me later with the diagnosis and repair estimate. On 04/29/2026, I received a call from Tom, who advised me "not to be alarmed" but explained that he had sent an estimate recommending replacement of the freezer instead of repair due to the projected repair cost. I informed him that after my experience with the service visit, I would not be using their company again, especially after being billed for time while the technician sat in his vehicle smoking. Tom stated he would pass my concerns along to the appropriate person. Approximately 20 minutes later, I received a call from Ashley, who assured me I would not be charged for the hour during which the technician was sitting in his vehicle. I also explained my concerns regarding the freezer not being reassembled correctly, the new fan noise, and the excessive replacement quote. The replacement estimate provided by QRC was $4,974 for a freezer that I found available elsewhere for $1,819 with free delivery. This represents a difference of over $3,100 for delivery, setup, and removal of the old unit, which I found unreasonable. Ashley stated she would investigate the matter further and call me back. Approximately 36 minutes later, she informed me that the company would issue a full refund and would send someone back out on Monday to properly reassemble the freezer and determine why the fan was now making noise. However, two employees arrived the following day appearing frustrated that they had been sent out and claiming they did not know why they were there. Their visit did not inspire confidence in the company's professionalism or communication. The reason I am now writing this review is because it has been over three weeks, and I still have not received the refund that was promised by Ashley after she spoke with her supervisor. At this point, I feel it is important to share my experience so that others can make an informed decision before choosing to use this company. Additionally, the repair estimate itself appeared significantly inflated. The repair should reasonably take one to two hours from diagnosis to installation and programming of the replacement control board. Instead, the estimate included seven labor hours, two truck fees, and heavily marked-up parts pricing. The control board was listed at $639 plus a $50 delivery fee, despite the fact that I was able to purchase the same part myself for $54 with free next-day delivery. Their estimate also included a $48 wiring kit, although the replacement board I purchased already included everything necessary for installation. It is important to note that the control board and all wiring connections are clearly labeled by the manufacturer, making installation straightforward for a qualified technician. Had the company honored the refund they promised, I likely would not have felt the need to publicly share this experience. I will be providing supporting photos and documentation so others can review the information themselves and make their own informed decision regarding whether to use this company. If the refund is not received within month of the charge, I intend to dispute the charges through my credit card company. And then will leave additional reviews like this one. Please feel free to share with the company and maybe they can learn from it.

QRC replaced our old, outdated system in only a couple of hours and arranged a payment plan for us…read morethat has made all the difference in our physical comfort and mental peace of mind. Our power bills have been cut by over 65%- a huge blessing as we have saved hundreds of dollars in only a few months even with the new payment and I would recommend them to anyone considering replacing their system! It feels good knowing we are helping support one of our local businesses, too. Overall, this has been an excellent decision for our family.

I had my carpets shampooed and the difference is remarkable. Great service, great customer service…read more I will definitely be using him again.

Fast service! He was so pleasant to work with, I was so grateful and satisfied. He took his time…read morecaught every detail of my car inside and out. Both times I went to them they gave me excellent customer service. The booking was so easy as well

Ive been with Carolina Alarm for over 20 years......they are fantastic!!!!! The app is great to set…read moreand unset the alarm from home.........or check cameras......very reasonable also!!!!!! SUPER SATISFIED!!!!!!!!

While I want to support a local company these guys make it difficult. Their brand new…read morestate-of-the-art Honeywell Lyric system was installed in my new home by the builder. This thing has all the bells and whistles of a modern alarm, but as it turns out they're all hidden behind a paywall. My $255/year got me something they called "internet monitoring". I assumed based on the name that meant I could monitor my alarm over the internet or an app. But no, that's basically Carolina Alarm using your internet connection for monitoring. If your alarm goes off they get notified and you get a phone call (it's 2018, not 1996). In order for you to get notified via SMS or push notification they require and extra yearly fee. Also to add all of the cool home automation features the Lyric is capable of handling, another yearly fee! When I realized the limitations of the system I wanted a full refund (I was going to buy a Simplisafe system, and ultimately will when my year is up) but was told I could not be refunded as it was paid for as part of my home closing. Just a lame excuse!! I ultimately paid for it and should be able to get MY money back if I choose not to use the monitoring. So I guess I'm in for $255 for a year, but they won't be earning my business next year. Shame!

3 messages left and no returned phone calls. We had used them before as they were the original…read moreinstallers. Looks like this is a company folding up shop. Using someone else unfortunately.

My home builder used this company to install our garage doors. I was told to call them for any…read moreservice needs. I needed them this week and called and left 3 messages at their service number I had been given. It went to Jordan's voicemail and she identified herself as being part of this company and to leave a message and she would return the call. I called three days in a row and left a message each time. After receiving no call backs, I had to call another company and they answered the phone and set an appointment with me right away. When your 1 year old garage door has the side cables come unwound and causes it not to lift, you need help immediately. Unfortunately I could not get this company that installed the door to call me back.

The person I dealt with on the phone, DJ, was personable, patient, and helpful, and they moved my…read moresister's furniture and appliances exactly when they said they would and without incident. However, pricing and payment were an issue. I was first given an estimate of $390-$490, but it ended up being $690. Then, due to a recent experience with a bad employee, they could only accept payment by Venmo or CashApp, rather than give them a card number by phone. The problem with that is that I had neither on my phone, so I had to add one, and neither Venmo nor CashApp allows you to use a credit card, so I had to put it all on my debit card, which was an unexpected and inconvenient expense. I hope they come up with a better payment system, but again, DJ and his crew handled their part perfectly.

The movers were on time, very professional and were able to squeeze me in last minute. I would…read moredefinitely recommend this company for your moving needs!