Getting download and upload speeds of about 12mbps on 1000mbps AT&T Fiber. What a nightmare!

Well folks, this review is no exaggeration. I'm currently stuck with AT&T Uverse because the building that I moved to, temporarily, only allows Tenants to install AT&T' s TV and Internet. The problem began with getting TV installed. The winners that took the order dispatched Directv to install TV service after I expressly informed them that the building did not accept Cable or Satellite TV. AT&T had recently acquired Directv but still had TV that leverages the Internet. It took weeks to resolve that issue and get the approved Internet TV installed. Even though I made it quite clear that I wasn't willing to pay more than $85 per month for TV the bill was along the lines of $140 per month. Obviously, I was pretty infuriated by then over my inability to communicate with AT&T. After a great deal of time arguing with AT&T's Reps and repeating to them what had been ordered, I finally, in frustration, had them give me basic TV service, a real joke. Have you had basic TV service? What a joke! In order for me to add to that the one news source that I trust would have cost me over $80 more! Really???? I'd had enough and decided to cancel my TV service opting to go with real Internet TV, leveraging AT&T's Internet and my Roku. At least I was able to get a few decent News Networks for the price of my internet subscription plus $7 or so per month for Sling TV. I still do not have my preferred network but I do have TV. So now you may ask, "and then what"? There has not been an evening since I got my internet TV where it does not freeze or go completely blank due to a lack of bandwidth and, yes my contract is for unlimited data. Save yourselves a great deal of GRIEF, avoid AT&T Uverse at all cost! I can't wait to dump them! read more

The worst place to get your internet I haven't had internet in 3 weeks and they keep giving me the run around. They keep telling me someone stole the cable in my neighborhood and are trying to repair. My neighbor has the same service and referred me still has service so wtf. I have to choose 1 star but if I had the choose would not choose a star at all... read more

Worst service i have ever experience. Not only was I tricked into signing a 2 years agreement but I was billed for there useless equipment of trying to return it for 2 months. Do not get this service. read more

Terrible Terrible Internet Service!! I'm trying to figure out why are they still in business maybe they should stick to cellular devices only. My internet is always out and slow... read more

Hot garbage!!!! I called every month to get someone to come out to my house to fix the issue. I was about 6 months away from my contact ending so I was stuck. No one was able to fix the speed issue that I was having. Finally I talked to a supervisor that told me over a recorded line that he has Comcast because their internet was terrible. I was a customer of there's for many years but enough is enough. read more

The worst company I have ever dealt with... They have cancelled 3 appointments without notifying anyone and then I receive a phone call to see how my service was... grrrrrrrrr! read more

STAY AWAY FROM AT&T!! They are unethical, cram unauthorized services onto your account, have nasty customer service. I am a brand new customer who received their FIRST BILL for AT&T/ U-Verse and a surprise wireless service was crammed onto the bill. When I immediately called to rectify the problem..I was told to pay them a $150 cancellation fee for the mystery wireless service! It was NEVER AUTHORIZED OR USED! DO NOT USE THIS COMPANY! read more

I started new internet service late May 2019 with AT&T U-Verse. They came and did a whole new installation with lining from the post to the house and everything needed inside as well. I called a few days later to complain about intermittent service and they sent a tech who ended up changing a filter and that was supposed to fix the problem. It made it better but I would notice a second lag every now and then and figured it was not bad enough to be a pain about it. Early September (roughly 3 months after initial installation), my interne just went out completely all of a sudden. I called and they couldn't reach my modem so they said they had to send a tech and depending on what caused the outage they would determine if I would be charged for the visit. The tech came and had to reinstall the lining OUTSIDE of the property and that fixed the problem. This was a 3 month installation by another tech that he had to re-do. To my surprise, I was charged $99 for that visit. I called to complain and after an hour on the phone and explaining the whole thing to 3 different people, the last rep said that she would waive the fee and apologized and said I would get confirmation in a few days. I thought that was a done deal and didn't mind it again, today I checked and the fee is there, called again and there is record of my 10/1 call but no notes saying she would waive the fee (she lied to me) and everyone else says that the system has the fee as valid so they can't remove it. Asked for the supervisor an he said the same thing and transferred me to Kevin at the Loyalty Office who made me repeat the whole thing again to then tell me that he cannot override the tech determination of a valid fee and just offered to credit half of the fee. Said that I could not speak to anyone higher and that no one can override the valid determination. Service is terrible, customer service is worse, today my call got disconnected after talking for like an hour and they didn't bother to call me back. Over 3 hours on this matter and they don't care. STAY AWAY FROM ALL AT&T SERVICES! read more

THE WORST CABLE AND INTERNET SERVICE EVER. I had to buy a router AND a wireless extender (over $200) just to get internet service in a small 2 bedroom condo. When I switched to another provider, I didn't need either one. As far as the cable, I would set up a series recording and the next week I would have to set it up again. Their ON DEMAND options are EXTREMELY limited. I follow six shows out of 13 on one network, and on their ON DEMAND, only 3 of those 13 shows are available. Because of my work schedule, I end up watching my shows late at night and literally, every night between 12-2 am, the DVR service goes out for a certain amount of time. I was also told by the rep who signed me up that there were no contracts. THANK GOD that I cancelled within the first 30 days or I would have been stuck in a contract with the worst cable and internet provider. read more

The worst service imaginable. Kept us waiting all day with promises of on the way only to finally admitting they had overbooked and were not coming. read more

run don't walk, dont even get involved with AT& T . I don't even know where to begin. I guess I should start from day one and my overcharged bills. It was like russian roulette everytime you looked at your bill. I was on contract so I put up with their crap, It was always almost double. They make the bill so confusing and you prepay for service. I had direct TV and at one time uverse. they both are under att. They make nothing easy. Finally I just had enough, why have a cable network when you cant watch tv when it rains? I finally decided That I had enough and cancelled my direct tv and to keep my internet. Fiasco, they don't let you cancel without be directed to 3 different people . Finally I was able to get a cancel confirmation over chat. ( always print your chat) they informed me on chat that my cable would be 42.00 a month without tv. Guess what next bill 79.00. Even when you have a printed chat, they deny it. I had enough I cancelled internet , another 2 hours on the phone. they have to send you to a sales specialist to try and make an offer you cant refuse. Refuse it, it will just come back to bite you in the A$$. They offered my 42.00 a month for internet and take 100.00 off my bill right now. Well since my bill is pro rated and I get a deduction anyway ( that was 2 hours) and since Att never keeps there word , i said no. The sales girl put out every pre printed statement they had. " by the way how is your day going" right in the middle of a conversation. The attitude changed Quick when I said, I m so done with Att , dont bother trying to make a deal. after i cancelled, i chatted to make sure I had a printed confirmation. I told them I wanted internet ended that day , that was 2 days ago. guess how Im typing this, from their internet. Dont even get involved, avoid at all cost. they will rip you off so bad. read more

Too bad no zero star option. Made an appointment on saturday morning. Nobody showed. 3 calls to customer service. Each with a different answer. Third and final time they told me that actually someone is going to fix the line outside sometime the following day (even though i had to wait a week to be in my house for them to not even knock on the door). But then they need to get inside Monday as well. Flakey even by miami standards. Hopefully Atlantic beoadband is not out of the frying pan and into the fire! read more

Don't do business with ATT Uverse. They don't put their customers first. They have the audacity of jacking up prices after I personally called the month before to downgrade to a less expensive plan. I received a bill that doubles what I agreed upon. That's not right. The representative is telling that he can't back date the payment. He offered $25 discount, but that's not going to cut it. I'm used to paying $67/month. I'm not going to start paying $132/month. read more

Based on the other reviews I guess I must be the exception. I have been very satisfied with my internet service and cable from AT&T. It's fast and I rarely have service interruptions. They are far better than my previous provider, Spectrum, which was absolutely terrible. read more

By far the worse company we ever had to deal with. My wife got a phone call from an AT&T representative last week who informed her that they were doing away with dsl and that we would eventually have to switch. They offered us a intro, promo special if we were to bundle all our current services, including our cable from a different cable carrier. After much hesitation, due to previous bad experiences with AT&T, we gave in to a 2 year contract with Uverse. First, it took all day for the technician to install the devices. My wife works from home and was without a business phone or fax all day. When the job was finally done the phone would not receive incoming calls and the fax didn't work. The tech was clueless in resolving the matter. His resolution was to wait till Monday for the engineers to work on it, which was 2 days away. The reason the fax wasn't working was because he said that order was never put in and that will take 5 days to resolve. Next, the job was sloppy. He ran a white cable down the front of my house's red brick exterior, which was than drilled through my office interior wall. Now there was a cable running down my wall, about 3 feet from the ground. This is now the first thing you see when you walk into the room. There are also several wires that now run across the top of my baseboard in a zig zag fashion. The third issue is, when my wife called to complain, the manager said that the original price that was quoted, by three different reps. was incorrect. Luckily, my wife documented their id numbers, date and time of all phone calls. Even with this information the manager had to go back and listen to all previous calls, which will take days. Finally, the icing on the cake. While cutting my lawn, I noticed that the technician vandalized my house by cutting all previous cable lines into my house. Now, if I decide to cancel my contract before the 30 day deadline, I'll have difficulty going back to cable. ATT sucks!!!!!! read more

Don't order Uverse. As others have said yes it is cheaper than Xfinity but the headaches aren't worth it. First off Uverse is streaming TV. Unlike Xfinity, which sends you a separate TV signal, if your internet speed is real slow than your tv will freeze up constantly. The on demand choices are, well, non existent. Also, they will occasionally charge you for on demand movies that you never ordered or watched. When you call to dispute the charges, they will tell you that in order to order something on demand you must press the ok button twice so that there can't be an accidental charges. They refuse to remove the charges for this reason. I was charged for a movie that I never watched and couldn't have order because I wasn't home on the day in question. Can't prove this so I payed $6.00 for a movie that I never watched. read more

I am not writing to this store specifically because I have not been there. I am writing about AT&T services. DO NOT WASTE YOUR TIME OR MONEY SWITCHING TO AT&T. You WILL be extremely disappointed. WORST customer service I have seen. And yes, I have dealt with Comcast and will say once again, AT&T has the WORST customer service. And you will NOT save any money even when they make it sound like you will... read more

Horrible service that seems to never work. For the prices they charge I would expect much better service. Switched to Cricket and I get same service at half the price read more

I also had AT&T U verse, I was told it was $30 monthly, my 1st month was $31.82 no problem, I had to move so I cancelled in April, returned their equipment and today was told I owe $149 for 2 months, April I did not even use their service, they said there was a $10 modem charge which I was never advised of and late fee which I had no problem with. I have a phone with AT &T also as well as having U Verse for over 2 years prior to this incident, this company has no loyalty to their long term customers, every sales is a bait and switch no lie. I am totally disgusted with them and plan on going to their store tonight to voice my opinion, My advise is to stay far away from this company, run if they try to sell you anything. read more

The worst - and Uverse 800 numbers will raise your stress levels to an unimaginable level.

Worst F*cking company I've been rescheduled 4 times (which means I've taken 4 days of early leaving work for NOTHING) No Credit No Loyalty to a customer who's had their service for 9 YEARS!!! Completely RUDE customer service UNACCEPTABLE STAY AWAY GO TO COMCAST read more

We have had nothing but issues with AT&T. Since August, our TV freezes and there is pixelating issue so horrible, can't even watch any program especially in the evening after 8 pm and even in the day time, it freezes and pixelates so bad, you can't watch anything as it is broken. The technician came out in September and did something to our router, and after that our reception was horrible and the pixelating started or restarted again. Finally on October 9th, 2018, a technician showed up the day after, we didn't get reception on all of our TV's so we know it was AT&T and not our TV's. Take half the morning off for a tech. to show up and fix the connection. This weekday on Tuesday,(October,16th,2018 our landline went dead for an hour and half. I didn't report it as it finally worked later in the afternoon. Now I call in to get some kind of adjustment or credit off our service for the past three months we've had awful reception or lack of access to a clear picture and get the runaround because I don't recall the 4 digit password. They could have asked me other objective questions as to mother's maiden name but no, what is your favorite restaurant and I don't know because I change restaurants often enough over a period of time. That is normal and not unheard of these days. Restaurants do change and if they aren't your favorite now, it is a common thing to change. AT&T is trying not to help and that is a good example of how terrible there customer service is. I was told you can go to an AT&T store and get service there. Believe me the AT&T stores are there to sell you something and that isn't customer service as we have had no service at the store. If I could rate them a zero, I would as a one star, is too generous. All on all, I would not stay with AT&T based on the bad reception we had on our 3 TV's, including our new TV. and on our phone service and computer were all down this past week. What more could go wrong, customer no service. If I could change back to Cox, I would. Cox is the other large provider for this part of San Diego(City). read more

Let me just say that is the WORST customer service company there is. I have the Wifi service in my apartment and I pay for the fastest internet but it's the slowest and constantly off line. Just recently I have been contact with the tech support which is outsourced out of the USA. The employees do not know their services the schedules to their technician. And the technicians are unprofessional and completely rude. How sad that Att has gone down so low. DO NOT PAY FOR THEIR SERVICES!!! Their are way better internet cable services to give your money. HORRIBLE WORST! read more

Just save your money and stress level and avoid this company at all costs, I wish someone gave me that advice sooner. Hidden charges everywhere and the information they provide you is misleading just for the sole purpose of leading you into their trap and forcing you to pay. Customer service is the worst you can ever get, they are there to literally give you a stroke. read more

Have been whit AT&T for two years. Can't believe they can't get act together and get channel 7 back. Very disappointed. Give me no choice but to switch to Comcast. So long AT&T. read more

I've had this service for years now and it's always been complete garbage. The only reason I still have it is because I have a cheap plan, but it's simply not worth having anymore. The internet is spotty and constantly goes out despite having people come in to fix the work the last person apparently did wrong. This bill they tried to charge me for a service I didn't even have! I asked them to remove the TV service from my account after being left on hold for hours and was assured there would be no problems. Months later, not only do I get a TV bill, but I also get a phone bill even though I've never had a phone connected to ATT. This company is a mess and is definitely not worth picking as an ISP. read more

The actual service from U-Verse has been awful. There are days when my TV service is sketchy or the DVR doesn't work and my internet is extremely slow. In the past week, I had to call AT&T a few times just to have TV service and the weather was fine. (I spent more than 30 minutes on the phone each time.) They finally sent a repairman to my house. He said he had to fix some external wires. That took about an hour. He changed the modem as well. While the TV service has improved, he deleted ALL OF THE PROGRAMS on my DVR. I called and emailed AT&T, I'm still awaiting a response. I think it's time to join my friends who only watch Netflix. U-Verse stinks, so does DirecTV and Xfinity. read more

I have to agree with Ben M. Comcast and the rest are absolutely horrible. My service at home with at&t is fantastic! If there are any issues, they schedule service (they actually show up) and they fix the issue. Been with them for 10 years now. Love their menu system, the service is good. Some things may happen along the way with any service. Its how they resolve the situation that makes the company. At&t is the best out there! read more

I don't understand all the poor reviews. I had previously been a customer of both Comcast and Cox, they were terrible. U-verse has been the opposite. Starting from the beginning, the installation was great. The tech showed up five minutes early, was very friendly/knowledgeable, and got everything up and running quickly. In my year with AT&T, I never had any service interruptions or other issues. Billing was always consistent, down the the penny. I'm moving to an area without U-verse service, so I had to cancel. Cancellation was easy, took a max of ten minutes on the phone. Then drop of their equipment at a UPS store and done. Much better than going into a Comcast service center and spending an hour waiting in a line that resembles the DMV. read more

Sucks service. Internet not able to watch YouTube . Ridiculous! We try to cancel the service they charge 150 for the cancellation fee. Also they charged 100 dollar for installation fee. We went back Suddlink. Suddlink is free installation.They have better Internet reception. No ATT !!!!!!!!!! Stay away read more

Could be the worst service I have had with a cable company. The UVerse signal is lost about 2-3 times a day about 1 minute each time. They have sent 3 different repairmen to fix with not one able to do it. Two weeks ago the "supervisor" came out and changed all the boxes. Guess what? Did not help. Now he won't answer my call as he gave me his cell number to call with problems. UVerse might be a little cheaper than Comcast but again you get what you pay for. The worst part is the poor customer service from the so called manager. Don't give out your cell number if you can't return the call. Stay away from UVerse read more

Is it just me or doesn't att suck 110% in miami??? I regret the day I switched from Verizon

Worst cable company with very few options in coral Spring, fl I'm considering no cable versus the frustration of no wireless tv signal, internet signal and constantly having to reset the boxes. Customer service has missed phone appointments and visits! I would never recommend Uverse! read more

Thursday evening I entered the ATT store located at 339 A Godfrey Road Miami. It was ten minutes toward closing. The female sales representative had already begun to close up shop, despite me pleading to remain open, since I had an emergency issue with my business phone service. Once I entered , I explained my issue and her response was " I should not have opened the door". My reaction was there is still ten minutes remaining " what happen to servicing the customer. My issue was not resolved, and my phone remained locked ,unable to receive calls. Subsequent follow-up at the same store the following day re-addressing the same issue "unlocking my phone renamed unresolved -" I was informed since I am no longer a ATT cell phone client, they were unable to help me unlock my phone. I had been a customer for over twenty years. It prompted me to cancel my service with ATT since they are unable to provide appropriate service. TERRIBLE SERVICE AND POOR SALES REPRESENTATION- MY PHONE REMAINS LOCKED read more

watch their billing!!!!! they overcharged us $249 and only refunded $49!!! they are thieves that cannot be trusted!!!! do not use!!!!!!!

The one thing that I can guarantee you about AT & T U-verse service is that every single month your bill will be different and every month they will make an attempt to increase your bill one way or another. Whatever you do, don't put your payment on auto-pay because before you know it you will be paying an outrageous amount without explanation. Although U-verse probably offers the best combination of channels and pricing, you will absolutely frustrate yourself with their billing methods. Additionally, if you call after hours you can be guaranteed that your service representative will either be Chinese or Indian and most probably totally incomprehensible if you have to speak with him/her on the phone. The sad thing is that the alternatives (Comcast, Dish, etc.) are most likely just as bad or even worse. There is no question that cable TV and internet "service" in South Florida is the biggest misnomer that exists. read more

This is the worst company for customer service to get any kind of problem fixed they don't speak good english. they go in cirlces when you ask them a question. Never get any kind of credit when your service goes out. U-verse cable is about the best thing about AT &T read more

worst ever internet provider in Dania Beach. If I could give it 0 stars I would. I've had faster dial up connections 20 years ago. I acually hadto downgrade my service when I moved here. I get a whopping 4 mbps download. God forbid I want to actually use the internet on my Television. I advise anyone in Dania Beach, do not use ATT as your internet provider. You will be sorry. I have been a customer of theirs for 15 years. I will be finding another provider as soon as possible. read more

Worst internet service provider. I moved into a new house and got att u-verse just for internet, i already have direct tv for TV. This is the worst company I have ever dealt with. Every month I have to call because they charge me a one time fee for installation,EVERY MONTH!!! it's not one time if you constantly charge it. Additionally the internet is slow and does not load things half of the time. My monthly bill is supposed to be $56.00 approx after taxes, it has never once been that amount. It ranges between $156.00 to $75.00. Neither of which were in my original plan promotion. Once you call customer service, the only way to get anything corrected is to speak to a supervisor, if you can get ahold of one. I waited on hold for a supervisor for over an hour. That to me is a real problem. Once I spoke to a supervisor she was less than useless. I cannot understand how a company can even survive in this economy with such atrocious customer service. Absolutely the worst service I have ever had. I am canceling my service and switching immediately to xfinity. Congratulations att you have lost another customer. read more