Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

absolutely terrible. they drilled holes in my wall and yard and never completed setting up the…read moreservice. I've been working for almost a year to get my solution, but nothing. I'm very happy i canceled and recommend no one sign up.

US Internet Corp damaged our sprinkler system during a fiber installation and failed to repair it…read moreproperly. The leak caused our water bill to exceed $3,000. It's been over three months, and despite repeated contact, they still haven't reimbursed us -- yet they have no problem charging us monthly. As customers, we shouldn't be left paying for damage they caused. Unacceptable!

Great speeds and excellent customer service. Can't recommend highly enough over other services.read more

From the owner: Fiber Internet Service Providerread more

After being with Nextera since 2005, I cancelled my account for a better program. They promptly…read moresent me a bill for early termination for over $2000. Not only was this never disclosed, they refused to share with me any documentation that says I consented to such a fee. When I finally go the agreement from them, it had no mention of a termination fee. So even after I showed them the last payment that specifically stated full and final payment, accepted by cashing, they still turned me over to collection. I guess I should have known better, the service worked okay but whenever I had a service question or issue, the owner's son Jamie would never return calls and did not seem to have any idea of the workings of his father's company. A couple of years ago, they assigned me to Todd Anderson. Todd was no better, he never returned phone calls and never kept any promises that he made. Absolutely the worst company that you could possibly imagine. Take it from me as one of their first customers, brutal!

Great company with a great line of business phone, Internet, and data services. High-tech, but…read moreaccount managers explain everything in a way you understand. Professional and friendly, their tech support is there 24/7 and you get people instead of a phone bank. It's a Minnesota owned business and nice to know people on a first-name basis. Would definitely recommend for any business looking for high performance at an affordable price who want the best products and services.

I genuinely don't understand how this place stays in business. Every interaction felt like a battle…read moreagainst incompetence. The staff was unhelpful, uninformed, and a complete waste of time. After dealing with this repeatedly, I switched carriers. Do yourself a favor and avoid this place.

Ignore Verizon's responses, it's a bot, as is Ron's supervisor, Reid. No matter what I said,…read moreReid-Bot kept saying variations of, " Did you sign a contract?" Not even a creative bot. Ron Mills, business account manager in the metro area, is an unscrupulous, slick talking man but his supervisor, Reid, when I finally was able to get in contact with Ron's supervisor after three attempts on filling out their complaint forms, said, "you signed a contract." I simply could not get the transfer code from Xfinity for my paid-off iPhone 13ProMax THAT DAY so Ron said, "let's just swap out a phone for you." And it was a standard iPhone 14, (much poorer camera features.) THEN THEY TOOK MY FULLY PAID OFF iPhone 13 PRO MAX AND SHIPPED IT AWAY BEFORE CONTRACTS WERE EVEN SIGNED. I WAS STUCK. I put it on auto pay (who checks those payments? Oops), and come to find out, I'm stuck with a three-year contract. Two years into it I still owe $1000. He had me swap out my paid off phone for a three year contract? As I asked Reid, his boss, "what normal healthy person would do a contract like that? If he can't see well enough to literally read the fine print?" He wouldn't answer. I asked the same questing in three variations, including a yes/no response. Crickets. I am visually impaired, as I told them at the time - it was obvious. Ron said, "it's the best deal you can get," and his rude boss, Reid, finally getting back to me, belligerently kept saying "you signed a contract." He had no compassion for a mentally and physically impaired senior. If Ron Mills is working at this store that day you want to set up a business account, DON'T, find another location if you want to get a business account. Or better yet, another carrier, ) Ron services several stores.) Ron even had me make up a business so he could work with me. All I wanted was a second phone line. There was a good deal going on that at the time.

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!