This is my second attempt to get my problem resolved. The first time I waited over 3 hours for a call back just to be immediately hung up on. When I called back the message stated the customer service was closed for the day. When I called back today I was quoted over a 4 hour wait at which time the customer service will be closed again. This is what AT&T consider to be proper customer service because they have exclusive rights to provide service and we have no choice but the suffer this. I will speak with my local representative about canceling their contracts due to negligence. read more

AT&T - This is the estimated wait time for a call back from customer service. Over 4 hours to wait for someone to maybe be able to help me. - Internet Service Providers Near Me

I recently moved and I requested to have my service moved. I figured I am moving to a newer area so I'll get the "fastest internet" available. Well first AT&T did not cancel my old service for the house I moved from. They just started a new account at the new house. So I was getting billed for both houses. I didn't even have service for a week when the "fiber broke "? Whatever that means. We work from home and depend on reliable internet service, we have been without internet for 4 days and every phone call I make I just get the run around, "they are working on it" offering to throw a few dollars at me to make me feel better. That doesn't help me if I depend on the internet to work. Highly disappointed with AT&T service and customer service. I will start shopping around for another company that hopefully cares about their customers. read more

Absolutely the worst. Technicians never show up when they have an appointment. So took forever to activate my service when it was supposed to be self activation, (would not activate). Calling customer service to move my service and I've been on the phone 50 mins so far!!! Absolutely worst customer service ever. Why is it taking so long to transfer my service, why must you do a credit check to transfer my service and why must I be on hold forever read more

AT&T - ATT internet customer service call - Internet Service Providers Near Me

Sucky service all the way around! High prices low quilty services! Customer Service well there is None! Needless to stay after having terrible service with them and paying crazy high prices! I dropped them like a bad habit! read more

Be very careful when speaking to customer service reps when you initially sign up for Internet service. Make sure you keep a detailed log of the representatives name, employee number, date and time of all conversations, calls, screenshots of emails etc. I purchased Internet service over the phone I was told that I was getting the fastest speed for my area and that the initial installation fee waived waived due to a special promotion. Once everything had been installed. The internet connection was so poor that I could not get wireless connection in the next room. I still had Spectrum at the time and I ran a test to see which connection was faster Spectrum was way faster and the AT&T 100 connection was incredibly slow and not the speed that was agreed-upon during the initial purchase. I called back the same day as installation and was told that the hilly area I Live in what is the cause of the poor Internet connection and that they could sell me a faster connection for more money. I decided to keep Spectrum and I tried to cancel AT&T the same day that it was installed. I waited on the phone for over an hour during three different attempts to contact an AT&T rep to cancel service. Please see attached screenshots showing proof of their incredibly long wait times. The very next day I was able to get in touch with someone who apologized and said that the service would be canceled and to return the equipment. I return the equipment and closed out my account. I was told by the cancellation team that there would be no charges and that everything was settled and done. 2 1/2 weeks later I received a bill for Internet service. I called AT&T to ask them why I was being charged for a service that I don't have. I was told by the Rep that it was an automatic bill and to ignore the bill. Another 2 1/2 weeks go by and I get another bill stating that my account was past due. A little bit later I get another bill saying that my account is going to collections. I called AT&T and they told me that I was getting charge for Internet. Another representative told me they I was getting charged for the installation fee. I informed them that I was told several times by different reps that the installation fee was waived due to a promotion and I was insured by several individuals that there were no charges. I asked for telephone transcripts and recordings for all the different times I had called in and spoke to reps. I also provided a phone log of all the individuals I spoke to including dates and times and what was discussed. As of this time I was told that this claim is under investigation and someone would get back to me at a later time. I was told that since my account was closed I cannot have a confirmation number of our conversation or a confirmation email that I spoke to anyone. And yet I continue to get active account emails from AT&T and my online app an account says that everything is still active. I don't recommend this company and I wish there was some kind of regulation in pricing. Please keep track and detailed notes on all conversations. Make sure you print out receipts and contract information. Make sure you have confirmation of the services and the promos that are promised from the initial service representatives. read more

TERRIBLE SERVICE!!!! I don't understand why the hell they tell us to schedule a technician to come out to install out service when they don't show up until when ever a technician can come out. Schedule was for 9am-11am and they have until 8PM And they said we were next when we called at 2pm....NO ONE SHOWED UP!!! They don't give a shit they said said it's not there fault it's not the technician fault? They can't call them they can't have someone to come install the internet. So it's a sit and wait game just for internet. It's sucks because we live in an apartment and we can only get internet through them. Fuck at and T! read more

They bill me for the same service from over a year ago, after i had even moved and cancelled my service but they continue to haunt me !!!! Debra Sanders. Another payment of this bill has taken place to Direct TV from 3 of 2019. It was turned to collections and I paid the 139.00 AGAIN ! It was negatively really affecting my credit report. Face it, we are at the mercy of these Big Companies It really isn't fair to us customers, Those living in another county !!!!! read more

Worse internet service!!! Warning please do not get service with them!!!!! They will offer you internet with Internet equipment fee free and its nothing but lies, that the way they get their customer. They will start charging you $10 dollars each month worth of equipment plus internet Fee... Poor quality we can even installed cameras out my home due to poor service. How bad is that!!!! i had called them so many time to complain about the issue!!! read more

Directv is trying to steal money from me. They keep billing me even when I have moved. I no longer have the service yet they keep billing me. I notified them I was moving. They stated that they have no record that I called. I called from a different number. I called from a landline. Hello not every phone call happens from your cell phone. I tried taking the equipment back in person and they refused it. However they state that doesn't count. Not sure how they can charge for 5 months of service that I didn't use? In addition customer service sucks. They won't give out names when you ask who's helping you. read more

I can't say enough about how AWFUL their customer service is. Zero stars if I could and this isn't even about a specific instance. I have an awful experience Every. Single. Time. read more

ATT used to be the best out there. Rather disappointed at the service now. Not very good and yet expensive.

We have had the TV service with AT&T, that was a horrendous experience, the worst company and service ever! I would have left 0 stars if I could. We had the service discontinued in 2 weeks after paying the full month amount and expected the reimbursement, but instead of they have billed us the full amount again! This company will end in a class action lawsuit! read more

Aweful service. I'm pretty sure a clash action lawsuits is going to be headed their way soon. I dealt with them for over a year first year wasn't so bad since we were paying a huge amount then second year can along no longer in a contract and we are expecting another baby so we opted for what we need not what we want o was qouted $50 a month for internet basic cable they continued to charge me $80 a month I disputed for several months and kept being told it would be fixed. Needless to say I canceled service. Spare yourself the headache and long wait times for customer service *also constant buffering for internet and we have the unlimited data plan. Not worth the money or stress read more

We had to reschedule an appointment with them. The tech showed up to the original appointment of course we were not home. When the rescheduled appointment cane up the tech was late. The tech could do nothing about our lack of internet and phone service that mysteriously quit working after the first tech came to our house. He could only fix our direct tv problem by drilling a bunch of holes in my walls. When we called at&t regarding this they said we could s schedule another appointment for a time next week. I am looking for another provider. They don't deserve the one star they have from me. read more

Why did it take an AT&T technician 10 hours and still was not able to set up my U-verse Internet? He was here from 8am-6pm. I have DSL and was upgrading to Internet 25, the only thing offered in my area. The technician used his modem to check and said I would only get 10mpbs because of the distance from the street junction box. Does the AT&T technician really know what he is doing, or is he just stalling to get work hours and OT in? I would not care if he had finally got the job done. read more

I have had chronically unreliable service. Each time my service goes out ATT feels perfectly comfortable forcing me to wait exorbitantly lengthy periods of time with zero service. I run a small business and could not remain viable providing the level of service offered by ATT. I'm currently writing this on my Verizon phone because my ATT service has been out since yesterday. Recommend - don't use ATT read more

I have had ATT as my internet service provider for many years. Unfortunately, the quality of this service has decreased considerably over the last 5+ years to the point that my family and I routinely lose our wireless service interrupting computers, phones, and security cameras. I asked for a new router a year or so ago, but this new router has not helped. In the last 3 months it has gotten so bad that I am disconnected as much as I am connected! Looks like I will be going to another service provider. Goodbye ATT! read more

Why oh why did I think AT&T had changed and I should go back??? I currently have TWC but their internet is so unreliable and their TV and remote system is so antiquated, I finally had enough. Started looking online at competitors and, of those available in my area, AT&T did look most promising. I researched the options, picked the Internet and tv service I wanted, and submitted my order. I got about 3 confirmation emails and an installation date of 9/3. Only nobody ever came. I tried to follow up using the links in my emails for an order number and account number, but the AT&T website kept flagging me that I was using invalid numbers. I tried repeatedly, with the same result every time. Of course you can never contact AT&T by email - you have to call, so I spent Saturday on the phone with someone who told me my installation was changed to 9/6, he apologized no one had told me, and said that I had only ordered Internet, not tv. I read him my confirmation email, which listed BOTH services. He said he didn't know what to tell me, all he could go by was what was in front of him. Ok, that's not a really good start, and you know things rarely get better than when a company is trying to sell you something. I made multiple efforts to contact AT&T to get this straightened out, but was unable to contact anyone. Yes, there is a link on the confirmation email that says you can cancel or change your service appt by following that link, but you cannot. I tried. Many times. Apparently the Labor Day weekend was the reason no computers were available to accept cancellations, and I tried online and by phone, but each time got the message that I had to contact them during business hours. The problem with that is that I work. I leave early and get home late. And of course, AT&T gives you no option to send a message. So I guess they will show up at my house Tuesday, and I will be at work. Kind of the reverse of Saturday, when I sat home waiting for an Installer - per my email instructions - that never showed. AT&T customer service is crap! I don't know if they're too big or just too incompetent, but their priority is NOT resolving issues, it is getting ore customers. I DON'T NEED THIS AGGRAVATION! read more

This is got to be the Worst service ever I had the Internet for seven months and it fails every third day! And I keep on calling them to come out and fix and the problem happens next day they charge my account and my credit card and I never fails so I'm asking myself what the fuck are these motherfuckers thinking I am a very patient guy but this blew my top off mother fucker ! I waited all week for them to come out no call no show now they tell me I have to wait another week son of a bitches. read more

Terrible and dishonest company. I confirmed my installation appointment the night before and the next day they did not show up. No email, text, or call to notify me. They rescheduled on me without letting me know. I chatted with 3 different agents and they all assured me that a technician would be sent out. I even received a call from the local field supervisor who also reassured me they would send a technician. They never did. The next day same thing but this time the field supervisor said I would have to wait until next week. I can't even trust them. They keep lying to me. Stay Away from this terrible and dishonest company who can't even keep installation appointments. read more

I DO NOT recommend AT&T for service. I agreed to order Direct TV with it bundled with my internet. They agreed to a price and now when I call them to discuss why the rate on my bill is much higher, they said that they don't have the notes in their system from my discussion with their sales person. They gave me the run around for an hour, at least. I asked why, if they didn't have any notes did the Direct satellite system get attached to the side of my house? I was given no real answer. Getting the manager's name was like pulling teeth. I had to ask at least four times. After everything, they will only give me $5 off my rate. That's about $30 off the rate I was quoted. Are you kidding me?? read more

These incompetent individuals gave my personal information away. I logged into my account and was shown someone else's account information. Not too mention their representative was extremely rude and unprofessional. If there was a negative star option I would give these individuals a negative 5stars read more

Up until this very moment I have been exceptionally happy with my a t & t service. I've had phone, internet and tv. Today I am so angry I'm willing to toss it all. I had a simple customer service call regarding my attempt to purchase a pay per view event. It wasn't working so I called for assistance. Basically I was told I was "screwed" and then when I asked for a supervisor I was hung up on. Easy to do since when I called back they were conveniently closed. I will be calling first thing in the morning to give them an opportunity to make it up to me or lose my business. Not that they care apparently. read more

Incredibly awful experience/service with AT&T. After literally hours on the phone trying to get internet service ordered to the place I moved into who previously had AT&T - they ran a credit check on my credit report which I specifically told them I did not want them to do as I was refinancing and late the next afternoon I receive a call saying they cannot service the address I live at and have canceled my order. What ???? and then I get the box in the mail 2 days after that with all their equipment to install the AT&T service! They are complete idiots. read more

After being years with them and paying crazy amount of money they finally let me down. After spending over $1,100 yes because of billing issues and charging me for an issue on a different account. They took over 5 days to get my internet phone and TV service to work. The kicker after all that and me missing hours of time for 3 days they tell me we no longer offer U Verse TV. They told me now we only do Direct TV and for 4 times more a month than you were paying. Plus you have to go on a 2 year contract and reschedule another installation plus installation fees. Good Bye TV and pretty soon good bye phone and internet as soon as I find a new company they're gone from my house. Save yourself the headaches look elsewhere learn from my mistake with going with AT&T. read more

An AT&T van that was servicing a resident at the apartment complex I live in (Mission Grove Apartments, Riverside, CA 92508) Backed in to my sons car on May 3, 2017. The driver of the van provided my son with information for insurance purposes. I called the number the driver provided my son on May 4th and spoke to a Chon. She let me know she had no record yet and to call the next day. I called again on May 5th and was provided a claim number and adjuster phone number (the adjuster works for Sedgwick as AT&T outsources their claims to Sedgwick). Per Sedgwick, as of May 17th, AT&T had still not accepted responsibility for the damages. I've left multiple messages for Mark at Sedgwick, the claims adjuster, and I'm yet to speak to him. I've spoken to Mark's manager; Don, and he acknowledges he's seen photos of the damages to my son's vehicle, but refers me back to Mark. Don said he has six adjusters and can't review all of their claims. I've called AT&T several times over the last 22 days and they all send me back to Sedgwick. I even went on line and found a customer service email for Sedgwick and sent a detailed email on May 18th, and haven't heard anything back I guess my next step is to seek legal support in my efforts to get my sons vehicle repaired. I will call AT&T and Sedgwick again tomorrow, and hope we are on the road to resolution. At this point, it seems doubtful. I can't believe that AT&T operates in this function. We are customer of AT&T, but this experience has left us with the option that we will change providers this week. If this is an example of their customer service, we will go elsewhere and encourage our friends and family to do the same. read more

Service is garbage not reliable in any way. The system has to be restarted at least twice a day. Customer service is a joke. If you want to teach someone in the Philippines English give them a call. There is. I US based service or anyone you can speak to it all goes to out of country reps that claim they can resolve your issue, but when it gets down to it they can do nothing. Att service is sporadic at best due to poor lines from the service box down the street to my residence, which has been verified by multiple service techs from att but they refuse to fix the issue. I have had all my receivers and routers replaced multiple times only to discover that the problem still exists. One tech even refused to check my equipment claiming the service shouldn't even be available in my area because of poor equipment and service in the area. If you have the option, which I unfortunately do not, choose another provider because att is a waste of time and money. read more

This is about the AT&T U-verse Visa rebate promotion. The actual product is okay, not amazing. I was supposed to get a $200 gift card for signing up. Was told by 2 customer disservice people that it would take awhile. Awhile passed, nothing came, and when I called the "rewards" department, "Tyler" explained that he was sorry but the offer expired and there was NOTHING they could do. But that is a lie, because if they really wanted to provide customer service, they would send me what they said they would send! They sure as heck figured out how to get the BILLS to me. I guess when a corporation gets that big they just do not care about honesty anymore. Oh, btw I have only one other option for service in my area, Charter Cable (aka Time Warner/ Spectrum) and AT&T is trying to purchase that! Guess the monopoly will be complete soon. I suspect they will just get rid of their customer disservice department once they own everything, and consumers will just take it however they stick it to us. read more