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    Frontier Authorized Sales Agent

    1.1 (41 reviews)
    Closed 8:00 am - 5:00 pm

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    7 months ago

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    2 years ago

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    5 years ago

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    2 years ago

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    2 years ago

    Yes!! FRONTIERI'm talking about your service. I've written my review, and I will not take it down.

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    4 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    5 years ago

    Don't do it ! Your better off without wifi save yourself the trouble horrible experience.

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    3 years ago

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    3 years ago

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    4 years ago

    Frontier rep was the most rude person I have ever spoke to on the phone will never do business with frontier ever again

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    6 years ago

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    7 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    7 years ago

    Negative 5 stars is a better rating! Ridiculous amount of BS from these people. They will RIP you off at every opportunity!

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    7 years ago

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    5 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    7 years ago

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    7 years ago

    The worst customer service ever. do not get frontier.lied about prices and fees. Now I'm being sent to collections for service I didn't get.

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    7 years ago

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    Ask the Community - Frontier Authorized Sales Agent

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    Verizon

    Verizon

    (41 reviews)

    I went to a Corporate Verizon store in Redlands on September 7th to upgrade from my IPhone 7, and…read morewas told they had no IPhones available and got very scammy vibes. So I went to the Franchise Verizon store in San Bernardino near Costco and could not have been happier with the incredible customer service I received. Customer Service Rep Malik was so polite, patient, and knowledgeable. I am a senior citizen so I really appreciated his patience with the lack of tech knowledge I have, and will only be going to this store in the future.

    Buyer Beware! I'm usually very cautious and do not fall for sales pitches or salespeople; however,…read moreDimone caught me off guard and I was under duress. I was doing 4 things at a time and was distracted while trying to establish service. I should've followed my gut and left. I filed formal complaints with California Public Utilities Commission and Verizon Customer Service. In short, I was supposed to only finance $200 and I ended up financing $1,610.00 because of the way Dimone finagled the account set-up. On Monday, 3/4/2024. I will send a demand letter to Verizon Legal Department to request remedies and cures for the unethical and fraudulent conduct of Wireless Plus, a Verizon Authorized Retailer, that caused personal injury to myself and my business line that was ported into Verizon as a new transfer account. I've already spent a little bit more than 5 hours trying to fix my account issues. On 2/28/24 from 3:30pm to 6:30pm, I was in a Loma Linda Verizon authorized retailer store to trade-in an old phone and start new business service. The representative, Dimone promised $1000.00 credit for an iPhone 15 Pro for new service and trading in my old phone. The wireless gateway was supposed to be free. I was promised a $70 bill and 2 days later I reviewed the bill to find no promotions were applied and my bill was $190.00. Dimone also added a protection plan that was not asked for. He also put the store's address as my billing address and entered a bogus contact number. On 3/1/2024, I visited a Sherman Oaks corporate location to get some clarity on my bill and to return the devices associated with my new account. I was told I need to handle the return at the Loma Linda authorized retailer store. I was also advised on the frequent complaints about unethical and fraudulent transactions at authorized retailer stores.

    Verizon

    Verizon

    (206 reviews)

    $$$

    I had such a great experience working with Jason at Verizon in Redlands. From the moment I walked…read morein, he was welcoming, patient, and genuinely focused on helping me find exactly what I needed. He took the time to answer all of my questions clearly and made sure I understood every step of the process without ever making me feel rushed or pressured. What really stood out was his professionalism and positive attitude--he made what could have been a stressful situation feel easy and even enjoyable. Jason went above and beyond to make sure everything was set up correctly, and I left the store feeling confident and completely satisfied. It's rare to come across customer service like this, and I truly appreciate the effort he put into making my experience such a great one. I walked out happy and would absolutely recommend asking for Jason if you visit this location!

    I made an appointment and came in to resolve a billing issue that the Verizon team messed up on the…read moreback end of their system. We were being charged full price $700+ for a phone that was supposed to be free as part of a promotion for adding a new line to the account. One of the sales reps called in to tech support. I sat on hold for 15+ minutes. The store manager told my rep to go help someone else and I stayed on hold, waiting. I called the manager over after about 25 minutes asked him if there was anything they could do in-store to fix my issue. He said no. This is the fourth time I've tried to resolve this issue with Verizon, after 2X being told by telephonic tech support that it was fixed. The third time I tried calling, I sat on hold for an hour but never got helped. One would think that in-person customer service would be more helpful than over the phone, but it certainly is not the case here at this store. I'm still sitting on hold in the store, the manager and the sales reps walk by like they don't see me here, and now we've been here for over an hour. This is ridiculous and absolutely NOT proper customer service.

    Frontier Authorized Sales Agent - isps - Updated June 2026

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