Wish I could leave a 0 in reviews. Horrible service, can't speak with a rep. Have to deal with AI. IT'S CRAP DON'T RECOMMEND

Stupid tech support. Difficult to understand language. Scamming people into paying for a business account. Service is "meh". I never had these issues with Spectrum, just slower service. I Googled my issue after being hung up on twice, 4 different tech support reps. All I needed was to unplug my router to change the IP address. If you are working on VPN for work you can't have the same IP address To change it unplug your router and plug it back in. read more

TRYING TO STOP SERVICE IS LIKE PULLING TEETH! This is a corrupt company -- I called to disconnect my service 30 days ago-They continued sending bills. I called and told them I didn't need their service again! THAT I had another service provider!! Now they want to play with codes sent to my email or phone - I don't want 3 months free service! Frontier's service has always been sporadic and a pain in the ass~ What a bunch of clowns --- Leave me alone you company is nothing but harressment- YOU WERE CANCELLED 6/14/25 read more

Beware! Frontier Charges you for their misinformation. Prior to signing up for the service we specifically inquired about their ability to provide the "Laker Sportsnet" channel. Frontier's rep. Went through the rigamarole of checking and assured us that YouTube TV did provide this service via "League Pass" so we sign up for the whole package, only to find out that it was a blatant misrepresentation of what they could provide. My complaint is that they make cancellation difficult, charge you for a month's service regardless of cancellation date and actually charge a $50 restocking fee. No other internet/cable service does this. The slap in the face is that they record your conversation so they have the ability to review the initial conversation and know that we sign up based on their lies. read more

Door to door sales are so incredibly pushy. They will quiz you down about your service provider and try to argue their point. Ignoring "no soliciting " notices posted on property. Not good business practice. read more

They over charged me the whole month of January and they add $50 in February and screw you more . Hang on to your Equipment receipt for over a year because they will charge you $400 read more

They finally came out after being down for 6 days the repairman took some readings and says I'll be back in 10 minutes I know what it is he came back and said he went to the tower and it looked like somebody disconnected us to install a new service and they forgot to reconnect us read more

My DVR has been replaced three times since Frontier took over providing service less than ten years ago. This has resulted in the loss of all the programs we had stored. I am looking for a new provider. read more

I moved in May. At that time i cancelled my service and started new service at my new home. Problem...frontier never cancelled the old service even though they said in May that they did. Now I've been charged over $240 direct pay from my bank for a place I don't even own! When I talked to them (for hours), they stated I didn't go through the proper "cancelling department " so they refuse any credits or refunds. Please think twice before trusting them or their sales reps. read more

Six times in the last 5 years, I've experienced my DVR failing to record CBS programs - the network I watch most often. I've called and techs have reset my DVR but to no avail! It still happens on a Friday or Sunday, every month or two - so frustrating! read more

Yes!! FRONTIERI'm talking about your service. I've written my review, and I will not take it down.

Frontier advertise that they will give with a $50 prepaid card if you sign up with them. It's about a year and I got nothing. They told me they will mail after three months of service but they don't do it. So it's a scam. read more

Frontier - perhaps one of the worst internet providers you might have the unfortunate pleasure of dealing with. Customer Service - is really bad: be prepared to be on hold for 20-60 minutes just to change anything on your account. Like any other major telecommunications company, these people will treat you like filth, knowing you are a slave to their product and have no where else to turn. Speed - Ok but not stable what so ever. You are also forced to rent an use their crappy out dated modem/router rather than your own. Maintenance - good luck getting anyone scheduled to come out and get anything done on your setup. It was faster for me to go buy a part online to fix a loud annoying alarm that went off all night in the cable box rather than wait 3 months (what I was told by customer service) for a tech to arrive. CONCLUSION - this company equals to that of Comcast - worst customer service ever. I would get an alternative to these scum bags if you can. read more

Stay away from frontier at all cost unless you want one big headache they charge you for a disconnect they charge you for everything be prepared for your account to be messed up every single month if you want to straighten out your account every single month and get a headache order frontier you'll be just as pissed off as I am read more

I switched to frontier. Been a customer 2 weeks now. When I switch they were to bring my existing house number over. I've been paying my bill with the other provider so I don't loose the number. Well long story short I didn't get my number and I've called 6 times now with the ending result every time being it will be switched with in a day or two but nothing has happened and every time I call back they say the same thing I've even talked to supervisors after being on hold for over an hr with yet more empty promises read more

Don't do it ! Your better off without wifi save yourself the trouble horrible experience.

I tried Frontier for less than a month I had so many problems with my phone and internet and there customer service sucks so I ended up canceling there service and sent there equipment back. Then I got a bill for $360.42 for service that never worked right. read more

Started service with Frontier around 10/17/2022 which included a $200 promotional gift card as long as service remained active and bills was paid on time for 90 days. On 1/17/2023, I received an email from Frontier to claim my promotion and I responded the same day. I checked the website on 2/6 and it shows the debit card was mailed on 1/24/2023 and was activated on 2/01/2023. I have Informed Delivery through USPS where I can see what is being delivered and the envelope never arrived to my home. I called Frontier and explained that I never received the card and I was told they aren't responsible for the card and there was nothing they could do. I was then told to merchant to dispute the charge. I contacted the merchant and was told there was nothing they can do since a debit card/pin was used. Frontier doesn't provide any type of tracking to confirm delivery of the card. I would either like to have the $200 promotional card resent as I never received the first one or a $200 credit applied to my bill read more

Frontier rep was the most rude person I have ever spoke to on the phone will never do business with frontier ever again

I really don't like the fact Verizon doesn't offer FiOs in my area of Helendale California. I live in the silverlakes community and would of expected a lot more from this big corp. instead they offer terrible customer service. The technicians took nearly a month and five times of rescheduling later to come install our internet all to find out they only offer 29mbps. I had no knowledge of the internet service providers in my area but for 30 bucks more you can get UIA 1000mbps. I can't wait till they mess up on their end so I can terminate my contract with Verizon. Biggest mistake moving and not asking my neighbors about providers. Even then Verizon should have fios installed in the community. It's 2020. read more

I have NEVER worked so hard to give someone money. I live in Los Angeles and bought a home in Laquinta, just east of Palm Springs to us as a short term AirBnB (2-1/2 hours minimum if traffic is moving and you have a car pool dummy in the seat beside you). I met the first installer over two weeks ago- and according to their records, there was a fiber optic system at the house already. We walked the house- no box (the previous owners had remodeled and removed the box and fiber line so we had to start from the pole). The installer didn't do that- they have that 'contracted out' with other vendors. He set up with dispatch a new drop from the pole and assured me that it could be completed quickly. The drop happened, but no word on the connection to the TVs. I called to get transferred a couple of times, and finally get the time locked in. I would be there....the friday before Labor Day weekend. Suppose to happen between 9 and 1p. Multiple calls during the day...and finally a text just after 6pm to tell me that they would not be coming due to an 'unexpected delay.' The entire day is shot waiting at the house. And I still can't rent it. I get a text saying that I have now been rescheduled to wed 9/4 between 1-5. I have to go back to LA because work starts tuesday. I have to get someone else to come sit at the house when it's 109 degrees outside to wait. And wait. I'm calling regularly- and really pissed that their attitude for helping me with this escalation connection is being met with a lack of empathy...in fact one 'manager' named Paris (like the city) who's employee number is V_PDD891 says that he 'doesn't have a magic button!' On sunday, I got a text that said that my time has been changed to Tuesday, 9/3 1-5p. I called to confirm....yes, please have someone there. I scrambled for someone to meet them...Well, NO SHOW. I told them to cancel this mess- they were incapable of doing the job that they were contracted to do. My friend insisted that it was okay for the next day- it's just a little bump- and he would be there the next day (wednesday). At one point, I was transferred to customer service/ installations with a noted wait time of 40 minutes....after I had already been on the phone for over 20. Fast forward to today-.....their schedule is from 1-5p. I called at 1. Yes, on the dispatch docket and I am 'allocated' with a tech that was scheduled to come and complete the job. I told them I would call at 4 if there had been no action yet. At 4p I called again. The service person searches for answers...then comes back and says that there could be additional delays and it could be as late as 8pm. I am furious! I have NEVER work so damn hard at trying to give money to a cable company in my DAMN LIFE! Your service SUCKS. Your lack of empathy SUCKS. You use the phrase 'I'm really sorry for the inconvenience....'....and frankly I am SICK of hearing that roll out of your mouths like bad breath. Your operation is a joke. You have sub contracted your soul to the devil and don't even know it. Do you think I'm bitter? DAMN STRAIGHT. You are costing me $210 a night in rentals for over 2 weeks because of your sorrow. You can stuff the fiber optic lines right in the crack. I hope you choke. read more

If I could give these guys a 0 star rating I would. They are the worst. They came by two days ago. Said it was too late to work. And left our wires open and exposed. Now Mike won't answer our calls and Frontier is being dismissive. read more

Just got off the phone with a frontier agent worst customer service I've ever witnessed I felt like she was trying to fight Me Thru the Phone. read more

Find another internet Co. I just transfer from Spectrum to Frontier and I found my second floor room had a bad WiFi single but I didn't have this problem before so I call them they told me I need pay one time charge $75 for a extension range. OMG in my house? read more

Negative 5 stars is a better rating! Ridiculous amount of BS from these people. They will RIP you off at every opportunity!

This is the worst company ever! We only had active internet 2 days in 1.5 weeks we had it and thats because we had to wait for them to fix it after they installed it and it broke down after one day, they fixed it after 5 days then again 1 day working and then it broke down again. We called to complain and they have the most rude and non caring customer service. It's just a scam and a front for who knows what. And they even had the disgrace to charge us $75 dollars for 2 days!!! Don't even try this company, you have to be the worst of the worst to work for them. read more

They are the worst! Internet service is shorty at best. We can't ever dream anything w/out it lagging. I've called literally 15 times in the last year to get someone to fix it. Nothing ever changes. Customer service is awful. Frontier sucks. read more

Frontier has poor service and even the management does not follow up, or stand behind their words. I would advise against dealing with Frontier! They are killing my tree with their cables, and have left their unused equipment in my yard for 2 months now. I keep talking to someone else to resolve these issues, and keep getting told the same story. read more

I wish I could give a minus star . This company does nothing but remove things from my package and raise the rates. I have the least expensive package and paying more then I did when I had the most expensive one. Today I removed cable and signed up with Hulu. Already have prime and Netflix and will pay $100 less each month. I'm tired of calling Frontier, quoted a price only to call back and then I'm apologized to because the previous rep quoted incorrectly . Then they say We will give you $5 off for the next 3 months! Whoopee...believe me I'm not doing cartwheels! FrontierTV can take their outrageous plans and shove them. The rep was nice when he was apologizing for another rep giving me wrong info.sorry apology NOT accepted! I filled out the survey sorry rep but you'll just have to be collateral damage. Not my fault the questions I'm answering are all lumped into how pissed I am at the company You work for. Time after time I'm quoted a decent price only to be told sorry the other rep was wrong.I dumped our cable next I'll look for new internet. Only company. FRONTIER YOU WILL NOT BE MISSED! read more

Frontier has the most untrained and Rude customer service personnel, I asked to talk to a manager regarding a account issue and the customer service refused to let me talk to one and then hung up on me, I again tried to call again and was on the phone for 3.5 hrs transferring me to several departments and no resolution. I tried calling again the next day and asked for a manager and was refused read more

This service has started off bad from the get go!! They schedule us for appointment on Thursday from 9 to 1 no-show rescheduled it for today Saturday no-show after speaking to a supervisor they say they don't have the manpower. read more

Been trying to get internet installed for 4 weeks now! My 2nd appointment wasn't even saved in the schedule so I'm waiting on the day it's supposed to be coming and they said I have no appointment and they tried to call (I received no call from anyone) and now I got to wait another week. Customer service seems not to care as much as I do especially since during COVID my work is ONLINE! read more

This is the worse service ever both in connection and in billing discrepancies. Charged for "unreturned equipment". Called for 3 weeks each time I was told they'd adjust my bill before the due date. Nope, now I have to pay 3 times as much on my bill to avoid fees and wait until they put the credit back into my account. Unfortunately lack of options in the are la pretty much strong arm you to take their shit. read more

I only have Frontier a 1 star because yelp insisted on a star rating. My true rate is 0- I do not recommend Frontier at all. Frontier is the absolute worst. The service is not great, honestly. In 1 year I needed to boxes. The customer service is the worst ever. I mean EVER. I had no service for 10 days. I complained around the 1st. On the 10th a technician was supposed to be at my house. They never showed. They came on the 12th. Just showed up. My service were "hard" turned off last night (the 19th) she said they called me on 2nd to let me know. But a tecnician was here on the 12th. How does that even happen. Do not go w Frontier services read more

Horrible customer service. Internet has been out for almost a week. They told me someone needs to be home from 8-12 Monday, no one showed up apparently they said it was an outage and canceled our appointment. Would have been nice is someone called and told us. But the internet was not fixed called back and they said okay someone needs to be home between 1-5 on Tuesday so I make the arrangements because all of us work. Decided I'm going to call and see what happen because it's 4:50 and no one has showed up. They guy 1st says oh the ticket is still open so just wait. I said NO send me to the tech so we can confirm he tells me he is unable. They continues to look into my ticket to say oh yea they won't be out until Thursday between 8-1. So apparently we are just supposed to miss work 3 days out of the week because they keep changing my ticket without even letting me know. I asked to speak with a supervisor and nothing they just put you on hold and end up hanging up on you. Don't do it! read more

Like others, I would give Frontier a -5 star rating if I could. We needed internet for 2 months in Blythe Ca, and after getting it installed, I would lose my internet connection no less than 10 times a day. Then, we scheduled our service to be turned off on August 27th, but instead, they decided to terminate our service on August 14th. We contacted them and the first customer service rep told us we would have it turned on within 5 days. Well we called back and finally after getting past the first round of monkeys, got to a supervisor. This idiot told us he could no do anything about getting our service turned back on, and would have to run our credit yet again and we would be treated like a new customer. So not only would they correct their mistake, but they showed no remorse. Now this was their idiotic mistake, and not only could they not come up with a plausible excuse as to why our service was terminated when we had not scheduled it, but also treated us like we were crap. We also had paid for the full 2 months in advance and called to complain that they owed us the balance since they had cut off our service early. After putting us on hold for over an hour, they then told us someone from finance would have to call us since they could not deal with that situation. We never heard from them again. I have deal with a variety of internet companies from Florida to California, and Frontier is easily the worst company I have ever dealt with, and in fact probably the worst company I have ever dealt with period. They are rude, stupid, and inept and have no idea about what customer service is all about. I would rather go buy coffee at Starbucks and use their internet than ever sign up with Frontier. read more

The worst customer service ever. do not get frontier.lied about prices and fees. Now I'm being sent to collections for service I didn't get.

I called 3 times for the wifi and not once did they come to do anything. Its a scam. I paid 40 dollars and still they didn't come. Disappointing read more

These people are straight trash period. They messed up on my order and when they came out they only installed internet. I had to call and order tv..they scheduled me an appointment for today. They've been blowing up my phone since Thursday to confirm my appointment. I finally confirm it Saturday. I cancelled 2 important appointments so I can be here today when they come. Frontier calls me 30 minutes ago and says YES HI HOW DO YOU WANT TO PAY YOUR $318 DEPOSIT BEFORE WE COME OUT? Excuse me?????????????? I was on the phone with them a hour and a half..deposit was waived when they transferred me to retention dept!! smh unbelievable so yall was blowing up my phone to confirm an appointment for what?? They suck ass. I wanna break my lease and move because they are the only cable company in my apt building smh STRAIGHT TRASH AND UNPROFESSIONAL read more

I give them less than a "0" Please I beg you not to use them as a cable provider!!!!! My father received a last statement and bill and we had not even received services from them. Then they had the audacity to send three more bills my dad was then sent to their collection agency. We are so very unhappy with their non-services and will never use them again!!!!! Be prepared to talk to different ones who do not know how to handle customers and will give you the run around... read more