1. AT&T Store

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    American Canyon, CA

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    AT&T Store

    5.0 (4 reviews)
    Closed 10:00 am - 7:00 pm

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    1 year ago

    Raff was super helpful and knowledgeable letting me know all my options and plans. Thank you!

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    6 months ago

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    2 years ago

    Karen gave me the best customer service by helping me and making sure to resolve my situations on my phone Thank you so much!

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    2 years ago

    Joshua Gonzales was very quick and very professional. He had us in and out within a very reasonable time frame. Thank you!

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    Verizon - Exterior

    Verizon

    (27 reviews)

    My cell phone had mysteriously lost my pin, and I ended up erasing the entire phone unwillingly…read more Normally, when you do a factory reset, the phone hangs onto your cellular information. Nope this time it was all gone. Without outside help the phone had turned into a brick. Once I hook the phone up to the Internet, I managed to start the repair to my apps. However, since my phone number no longer existed at least on this phone I could not log into the Verizon web site to try and reestablish the eSIM card. The instructions were basically if you can't do the easy way then you gotta go to the Verizon store and have customer service reestablish your service. The last time I've gone to a cellular service store it was a miserable experience. I felt like I was talking to a wall. This is where I develop my prejudice against cellular stores, which aren't located next to Google. The relief when I entered this Verizon store and customer service knew what I was talking about was palpable. Josh seemed like he was intimidated by this request since it's not an every day occurrence, but in fact he was more than up to the job and understood a lot of the intricacies behind the iPhone operating system. I totally respect his depth of expertise. Because originally I thought I might have to go to the Apple Store to get someone who would understand the iPhone OS. Furthermore, Josh handled us with excellent customer service attitude. I've run into people who sneer at those who lack what seems to them to be basic understanding. Josh was in no way condescending but friendly and approachable. In other parts of the Verizon organization, I have encountered customer service which range from indifferent to ignorant to just plain obnoxious. I am happy to report this dismal attitude does not extend to this Verizon Shop. I would gladly take all of my questions and Service requests from this Verizon outpost.

    So my experience with this location started 2 years ago (as a headsup, I am now on year 3 of…read moreservice). 2 years ago when I first called, I was waiting in line to pick my kiddo up from school; I literally called only because I wanted information, I made sure to let the rep know (because I didn't want to waste their time, but wanted them to know I just wanted information and that there was a possibility that a sale would NOT come from this). They were super kind about it and we probably spent about 20 minutes going back and forth- me with all my questions, and Monica with all her answers (and patience). The call went so well that I decided I would come in and just see what Verizon could ACTUALLY be able to provide me (deals, plans, prices, devices, etc.) Monica was a stand-out employee. As we were sitting there figuring everything out, my kiddo and I were having our side-conversations about things, and that's when Monica realized and suggested we look into adding a connected tablet (not only would I be able to implement and integrate it's use into my business, but kiddo would be able to play Fortnite whenever and wherever we were (Fortnite was LIFE for him and his buddies at the time, so yeah, it only made sense to add such a powerful device at such little cost). Having been in sales before, being in business currently, I respected and appreciated the way Monica listened and suggested, never pressing or pushing- I never once felt like a dollar-sign/account. A simple 20 minute call turned to a full-blown new client. And now we skip to today, 2026. Last week I decided I needed to add some services, and was playing with the app. Since I accidentally left stuff in my cart, Verizon picked it up and had a service agent call and asked if I wanted help...I did, but I'd rather speak to someone I know wouldn't see me simply as an additional account- SO, I checked to see if Monica was still at the same location...SHE WAS! So of course, she took all my questions AGAIN. Answered every doubt I had, and again, I headed straight to the Verizon store. The staff here is very friendly; the gentleman at the front desk immediately jumped up to greet me, I let him know I was there to speak with Monica and he connected me with her. So now, here we are with additional services, and extremely happy to still be with Verizon. The service is great, whether we head down South, or up North, we always have service on our phones and tablet. Home internet speeds are always phenomenal (there was one time where we had issues at home, but I wasn't there. Grandparents called asking for help, and I was able to fix everything straight from my phone, I loved it!). But most importantly, I know that Monica and her team here the American Canyon branch has the best in mind for their customers. I will continue to stay with them, and will continue to give them my business.

    AT&T Store - cellphoneaccessories - Updated September 2026

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