Customer service in this store is terrible. I went to cancel a couple lines off my account that I no longer use, I was informed that it's not possible to cancel lines in store, I would need to call customer service. No offer for them to call while I was in the store. I'm not sure how long this has been their policy, she claims at least 3 years. I know for a fact that's not true because last year I went to this same exact store and they helped me cancel one of my lines. No issues at all. If you're looking for help, don't waste your time at this location. read more

T-mobile started off on the wrong foot with me. One of the motivating factors of joining t-mobile was because I was told I would get two free phones. Turns out I was lied to, the phones were not free at all. Customer service is a complete joke, I spoke to three different women to inquire about the service, all three were not able to assist me, after spending over an hour on the phone. Can't wait to separate from this ridiculous company. read more

We had a GREAT customer experience as soon as we walked in the door! Guillermo and Tasha welcomed us with open arms! We came in for the new Galaxy S22.... and they explained all the features of the phone and contract! AND Tasha had theeeee best playlist of music while we were in the store! #nostalgic THANK YOU two for a wonderful experience! read more

T-Mobile - Mobile Phones Near Me - American Canyon, California

T-MOBILE IN AMERICAN CANYON DELETED IMPORTANT DATA FROM MY GOOGLE PHONE AND DIDN'T GIVE A DAMN! I spent most of a week trying to restore the data, including a 6-hour round-trip drive to the Google HQ in Mountain View, CA for their help. But the data is gone forever. IT STARTED ON A TUESDAY. I went into the T-Mobile store and asked the employees to change the main email address in my phone's Gmail app and fix an issue with alerts. They managed to delete unrelated vital, irreplaceable data from my phone (as I discovered later). ON WEDNESDAY, I discovered the data loss and spent most of the morning on the phone with T Mobile's tech support agents in an unsuccessful attempt to restore the missing data. In the afternoon, I drove to Best Buy, where the Geek Squad also failed to restore the data. ON THURSDAY, I DROVE FOR 6 HOURS (ROUND-TRIP) TO GOOGLE'S HQ ...in Mountain View, CA, where the Google Store employees unsuccessfully tried to restore the missing data. [I had to go there because I couldn't find "real human" live Google tech support.] ON SUNDAY, to my surprise, I was able to live-chat with a real human at Google (because the Google Store had escalated my issue)! This took up a over two hours of my time, again without restoring my lost data. The Google tech agent informed me that the Mobile store employees had deleted not only my original files, but also the backup copies in the Google Cloud, because they had deleted the files manually. I had to spend all this amount of MY time and energy (the 6 hours of driving to and from Google was an ordeal), spread over several days, in an unsuccessful attempt to reverse those T-Mobile employees' mess-up. And WHAT a mess-up it was: WHY IT'S A DISASTER The missing data was ALL the files in my phone's Google "Recorder" voice-recording app. I have a music band, and those files contain the melodies (vocals only) for new songs, many of which do not yet exist in other forms (we don't write music notation). Now they are gone forever. This is a DISASTER! [By the way, they also deleted all the entries in my phone's calendar (details below).] WHAT HAPPENED IN THE STORE: As I stated above, I went into the store for help with my phone's Gmail app, as well as with issues with alerts. There were two employees there: one named Rick, and a another male employee with a fringe haircut, who I will refer to as "Employee 1" (since I don't know his name). I was initially "helped" by Employee 1, who spent, I believe, 20-30 minutes fumbling around aimlessly. I could see that he wasn't sure what he was doing, so I suggested that he call over his colleague, Rick to help out - which he did. After a total of 45-60 minutes in the store, the two of them finally managed to accomplish the tasks I had requested. MESS-UP'S AND DON'T GIVE A DAMN Everything seemed fine when I left the sore, but, after I returned home, I noticed that the T-Mobile employees had deleted everything in my phone's calendar. So I called the store. I believe it was Employee 1 who answered the phone. I told him that he and his colleague had deleted all my calendar entries. HE EXPRESSED NO CONCERN AND MADE NO APOLOGY. I then asked him if he could restore the contents of my calendar. HE NONCHALANTLY MUMBLED THAT HE COULDN'T RESTORE THEM, AGAIN EXPRESSING NO CONCERN AND OFFERING NO APOLOGY. HE JUST LEFT IT AT THAT. HE DIDN'T GIVE A DAMN. So, that day, I had to devote MY valuable time to re-entering items in my calendar as best as I could remember them, and by researching them from other sources. But the worst shock came the next day (Wednesday), when I opened my phone's Google Recorder app, to find that all the files had disappeared! I didn't call the T-Mobile store about this, because I knew that the employees would again express no concern, offer no apology, and would not give a damn. So I looked elsewhere for help. FAILURE TO WARN One of the T-Mobile tech agents support agents, with whom I talked on the phone, explained how my Recorder app's sound files and my calendar events became deleted: Apparently it happens on Google Pixel phones when you change the main email address. An ordinary consumer, owning a Google Pixel phone for the first time, wouldn't know that such seemingly disparate aspects of the phone would be interdependent. But T Mobile's "expert" sales staff in the American Canyon store, who have been selling Google phones for years, should have known this, and they should have warned me about it. But they DIDN'T! Obviously, I will NEVER go into T-Mobile's American Canyon store again. This is the absolute pits! read more

The manager is decent. Needs security electronic security gates. One thing it needs a trip alarm. Since break ins are common during summer times. Mostly young adults and teens read more

The girls here aren't helpful. Aren't I supposed to get greeted at the door like every other retail store? It was not so happy in there like other tmoblie stores. And they seem lazy cause they didn't want to check a charging port that wasnt charging and suggested it was dirty without looking at the port. read more

These are my least favorite reviews to do but I feel it's important to do so change can occur in the future. This review is specifically geared towards the associate Nayelly and who ever was answering the phone on 11/29 on her behalf. My issue was resolved by the store manager Ricky on 11/30. Thanks Ricky! Five stars for your attention, communication, and customer experience. And I was able to walk out with a new phone and they took care of the return of the wrong phone and trade in phone. On 11/21 I stopped by this location to do a trade in on my 11 pro max for the 13 pro max. Everything was great at this point. I was getting a good trade in offer for my current phone, the associate (Nayelly) was kind and present for this interaction. I was informed it would be about 1 week till I would get the phone. No problem. It's a busy time of the year and it's a new phone that is poppin. I walked out with a new case for my 13 pro max, and iwatch and now all I had to do was wait about a week for the new phone. Cool. Fast forward to 11/29. I heard a knock on the door and it was my new phone. I was super excited. I dropped what I was doing, grabbed the package and proceeded to open it to get it all connected and transfer all my stuff. As soon as I opened it I thought the phone was quite small. More so when I was in the store and the associate was telling me about how big it was and we even joked about how soon we'll be carrying iPads as phones but I digress. Not thinking about it I opened the phone and before I did anything I wanted to put on my sparkly new case because god forbid I drop it. I go to put the phone into the case and to my surprise the phone is SMALL. I was confused. I looked over my receipt and I couldn't figure out what might have happened. I also looked at my T-Mobile app to see the order and I recall seeing it say "13 pro" but I just brushed it off as "oh it's too long to fit the full name" I had received the 13 pro not the 13 pro max :(. So at this point it's 11:20am. I call the store letting them know what happened. I didn't speak directly to Nayelly but I did speak to another gentleman that apologized and explained that it was T-Mobile (where it was sent from) that made a mistake and that it's been happening a lot lately. He took my name and info down and told me t Nayelly would call me back once she got a moment. Cool. I was content (but deep down disappointed). I waited, and waited for a call and nothing. I called again hoping to get some answers and again the same gentleman picked up to tell me that she's very busy and she can't take my call. I offered to come into the store and wait to expedite the process but they said "uhmmm nooo there's a long wait here" that is when they told me I could call customer service myself and get it fixed. I was in disbelief. I couldn't believe that I wasn't getting any type of help over a mistake I did not make and now I have to do the work to get it corrected. I called customer service and mind you this took about 2 hrs for them to call me back. The call center associate looked up the account and made it clear that the mistake was not made from wherever the phone was sent from but from the associate that put the wrong phone/order in. I got a shipping label and I waited till the next day to call the store to let them know. I spoke to Ricky told him everything that happened and told me to come in and ask for him and he would get it fixed. Just to be clear, I'm not upset that a mistake was made. WE ARE ALL HUMAN. I get it. I work in customer service too and sometimes I make mistakes. It happens. The part that really upset me was the lack of accountability and communication from both the gentleman answering the phone on her behalf (because I heard her in the background when I called in asking if I can go to the store) and the associate herself. The guy answering almost sounded like he was covering for her by telling me it was a mistake made by where they sent the phone from but idk what their plan was. It sucks making a mistake but it sucks even more not caring to fix it. Nayelly was very present and attentive making the sale that Sunday but was very absent and did not bother to correct this when she became aware of what happened. The least she could have done was taken my call and apologized for the error and offer some resolution. I hope this is a lesson learned and it doesn't happen again in the future. Edit to add: I just read another review of their calls not being picked up after a while and this is true. It occurred to me on that Monday. Initially they answered my calls but after a while the phone didn't ring anymore. They did say they were busy which I get but still frustrating. read more

Good people. They were extremely well informed & very helpful. The manager, whose name I can't rest the moment, was great. I highly recommend this place read more

BE CAREFUL. I traded in my phone a week ago for a newer iPhone and I just received a phone call today (6 days later) to let me know they could not locate my phone and I would be responsible for the cost. When I asked them to check their cameras and locate it and that I would be following up they miraculously found it a few minutes later. When I tried to call back they wouldn't answer my call but picked up immediately when I called from another phone. They also tried to sell me accessories that weren't even compatible with my phone. Thanks Thaliah. Go to a different location avoid the headache read more

Top notch customer service! We started coming to this store about six months ago when it was still a Sprint store. Celina helped me choose a phone for my son. She took the time to help us find the right phone and in addition to being professional, she was very patient and kind. When my son lost his phone three months later, we went back and Celina helped us again. Unfortunately, we did not have insurance on that phone, which by the way Celina had encouraged us to purchase, so we were on a tight budget. Celina was able to help us find a good phone that we could afford. During the time we were in the store, different staff members came by to say hello and the store manager visited with us briefly. Regardless if this store is a Sprint store or a T-Mobile store, what makes it great are the employees and I would highly recommend shopping here. read more