I didn't get the guys name that helped me switch over today but a great big Thankyou for your great…read moreservice!!! Much Appreciated. Sandy Schaub

From the owner: Visit the T-Mobile store in Appleton and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3719 E Calumet St Ste 2 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I recently visited Verizon to upgrade from an iPhone 14 to an iPhone 17 and trade in my old device…read more What should have been a simple process turned into an incredibly frustrating experience. We were working on factory resetting my iPhone 14 for trade-in, but because I was connected to unfamiliar Wi-Fi and had certain security settings enabled, I was told it could take up to an hour. The employee then suggested she might be able to speed things up by doing something from my new iPhone 17, which had already been fully set up and had all my data successfully transferred. After entering my password a few times at her request, she removed the case from my new phone and told me everything was done. That's when I realized she had factory reset the brand-new iPhone 17 -- the one I had just transferred all my data to. I immediately asked her to pause and make sure we could regain access to the 17 before wiping the 14, since any data not backed up to the cloud was still on that device. Despite this, within minutes both phones had been factory reset. At that point, she began asking other employees how to recover at least one of them and restore my data. After about 30 minutes, we finally made progress logging back into my iCloud. However, she was only able to restore my cloud backup up until the previous week, meaning anything not backed up after that point was permanently lost. She then began setting the phone up again for me, but the process took far longer than it should have because she repeatedly inserted herself into a separate conversation with another Verizon employee and the customers he was helping. Instead of focusing on fixing the mistake, she prioritized telling stories. At one point, I watched my phone go to sleep because it had not received an action from her in so long. What should have been a straightforward trade-in ended with me losing recent data and sitting through my brand-new phone being completely re-set up -- a process I had already completed days earlier -- while waiting several minutes between each step. Extremely disappointing experience and a serious lack of attention to detail. When it comes to handling customers' personal devices and data, a much higher level of care and professionalism should be the standard.

If I could leave zero stars, I would. I'm not sure what's going on with this Verizon store, but my…read moreparents have gone in twice in two days and were met with impolite, brash, and completely unhelpful employees. For comparison: I live in Menomonee Falls and had a great experience at my local Verizon. The staff there were exceptional when I needed to transfer my phone and start a new account with my husband. My parents were trying to be added to that same account and were told they could go into any Verizon store to complete the process. Last night around 4 p.m at the Appleton calumet location , a male employee told them he didn't have access to help them. I was on the phone during this conversation, kindly asking him to assist them, since they're not tech-savvy and needed guidance. He told them they'd have to come back after I sat on hold for hours to get the transfer processed--then they could return the next day to pick out phones. They went back this morning, only to be treated even worse. A blonde, heavier-set female employee said to them verbatim: "I'm not talking to you guys anymore. I won't say another word." This was in response to simple questions they had about how to get new phones. Completely unacceptable. I've since learned I can't make them account managers until 7 days after the transfer, but my local Verizon rep, Eric (who is incredibly helpful), explained that employees should be able to assist over the phone if needed. The behavior from the staff at this location was rude, dismissive, and unprofessional. This store clearly has a pattern--after reading other negative reviews, it's no surprise. The woman my parents dealt with at 9:30 a.m. today should not be working in customer service at all. My parents live two hours away, and I was relying on this store to help them in person. Instead, they were disrespected and left frustrated. I ended up ordering their phones online--clearly the more efficient and courteous route. Verizon, do better. This store and its management need serious attention. I told them to not go back to that location!

After decades with Spectrum and extortionary costs, along with dismal in town (Appleton) speeds…read more(contrary to what they advertise), we finally switched to TDS. Our monthly cost have gone from $250/ month to $50 a month which is guaranteed for 2 years. We still get all the streaming services as before (using Roku stick for both services.) Best of all our internet speed has gone from 60-75 Mbs to 500 Mbs upload as tested with a speed tester. What's really unbelievable is that we waited so long to do this. And having to going in to the Spectrum store in Appleton (which is mandatory to discontinue the service) we did not complain and were friendly, being happy to be rid of this costly and terrible internet speed service. The agent on the other hand looked like he was a ticking time bomb ready to explode at any second. Even though it was a terrible visit experience, we were just as happy coming out of the store as going in, being relieved at having made this switch.

Absolute total lack of regard or appreciation for their customers. I cannot strongly enough…read moreencourage other provider options. We now have more channels and better internet for over $100.00 /mo less. It's no wonder that for the first quarter of 2026 subscriber cancellations doubled from 60,000 in the same quarter of 2025 to 120,000 this year!! Stock of parent company Charter Communications took a 25% devaluation at the end of this past April!! We were loyal for decades but kept losing channels to higher cost upgrade packages and got tired of always being "put on the elevator" with ridiculous price hikes. They "stick it" to loyal customers to offset deals for new subscribers and to counter losses from customers who have walked away in frustration and disgust. When we walked in to cancel our account, the only question asked was whether we had already gone with another provider. There was only total indifference and no concern to inquire about what brought us to this point. Pretty sorry customer care!!

Absolutely the worst company. Billing problems, customer service problems and very difficult to get…read morein touch with a competent human being to resolve issues

Customer service is ridiculous. Amazing how you can sign up for any service online, but you have to…read morecall to drop any service. Huge run around just to drop a bad service. What's not to like?

Good customer service although... Took my phone there recently and unfortunately they weren't able…read moreto fix the broken screen. Phone worked fine when it was brought in but now the phone doesn't turn on. They'll have it for a week and hopefully can fix any issues. More to come.

Great service. Excellent selection. Easy returns. Easy in and out.read more

These employees are so incompetent. Lindsey is the worst and has no idea what she is doing. She…read moremade us trade in our phones and didn't process the trade in so we got charged and then we found out that we didn't even need to trade in the phones to get the promotion. DO NOT get home internet with UScellular. It didn't work so we returned it right away within the return window and we're still getting charged. The worst customer service I have ever experienced. These employees do not care about the customers and have no idea what they are doing.

Absolutely awful billing and customer service. Wouldn't go back if they were the only provider in…read moretown! Shame on you! Beware of horrible business practices with this company! Still cleaning up from leaving them in November of last year!

Terrible company after 8 years plus paying my bills all on time no problem for 4 lines, had a work…read moreinjury and hardships, they were the worst to work with even more terrible than credit card companies and with that being said I paid off all that was owed, I was told that if I paid this 350 plus bill I'd be up to par, then another bill came, then another for 220 plus, even though all our numbers were ported out to another carrier they chose to keep ​charging me and after reviewing all the BBB similar issues I BELIEVE THAT A CLASS ACTION LAW SUIT needs to be brought upon US Cellular. I will reach out to a specialized class action attorney to get the ball rolling for all the victims including myself for what they're pulling. I hope your company goes to shit. Looks like you're on your way!

Ordered home internet with US Cellular. Have had good luck with the phone service so I thought I'd…read moretry the internet. WHAT A HUGE MISTAKE! There is NOBODY ELSE in my household and I don't game. My internet apparently ran out of available data for the month and now I can't so much as watch Netflix. When I tried to cancel they told me I only had 15 days to return my router and now in order to cancel I have to pay them $300 to purchase their router. I had no idea their service was going to stink until day 28 when they turned the data faucet off. STAY AWAY!