Great place! Easy online appointment setting. George was a…read morewiz , a couple minutes time and he had answered all of my questions and given me a life hack I had missed. I m very happy!

Diego was amazing and very helpful! So kind and professional. He helped me pick out the best phone…read moreoption and saved me money doing a trade in/upgrade.

I would give a negative star rating if I could! JENN should not be working with the public in any…read moreway shape or form. She walked in late, walked right past us, into the back room, appeared a few minutes later to tell us they were short staffed, and she was due in at 11. by this point, it was about 10 past. She then proceeded to say she was only 5 minutes late! (We had an 11:00 appt) I took my 92 y/o grandmother there to help with her flip phone. I couldn't help bc I never owned one. JENN proceeded to tell me I could have helped her (??). She knows me now? hmm. JENN huffed and puffed and rolled her eyes at my grandmother when she god forbid had to repeat something. Jenn was so rude and condescending to us, I left there wanting to scream, but held it together so my grandmother wouldn't feel bad. I mean, really! a 92 year old?? JENN should be FIRED IMMEDIATELY!

Excellent service and very clean! Mario was exceptional. Had many questions regarding AT&T Tv and…read morehe walked me through all of it with patients. Very knowledgeable and answered all my questions. Will be back for cellphone service with Mario! Thank you!

I've been an ATT mobile customer over 30 years, back before Cellular One, Bell Atlantic, etc…read more End of October, my daughter went to the ATT store in N Providence RI to purchase a new phone. She ordered a flip phone. A few days later it arrived. When the phone bill came, I noticed there was another line added to the bill - we already have all 5 of us on the plan, including my son who is active duty military; there was no need for another line. I know you have a promotion about adding a line, so I asked my daughter if maybe she agreed to one - she said no, she just ordered the phone and it was never brought up. I then filed a fraud complaint with ATT, which was rejected. I called ATT after speaking to them on chat and was told to file (another) fraud complaint; that was also rejected. I then spent countless hours on the phone trying to get said line removed as well as the associated charges. I finally reached someone in the retention department after I told them I was going to elsewhere and she removed the line and gave me the following information (some of which I had). The line was for an iPhone 14 The phone number The IMEI number and the employee who added the line and then USED it from that store The line was also used to data and calls, including Latin America My daughter went back to the store to try and straighten out the phone bill and the manager, Dave, tried to help her as far as that was concerned, but got nowhere after 2+ hours. He also refused to address the employee issue - adding a fraudulent line and then using it. I then wrote a scathing review on Google about the store and the manager (supposedly) answered me and told me to take it up with Prime Solutions as they own the store. I have relentlessly emailed them and now on social media, messaged them with NO RESPONSE. it's been over 4 months now and I've heard nothing from Prime, or the store. I finally got in touch with the PRESIDENT of AT&T (yes he answers his email) and he personally finally fixed my bill and (supposedly) is going to reprimand the store and the employee. NOBODY should have to go to that extreme - the employee should be fired, full stop.

Are you thinking of getting AT&T? I'll save you the time,…read moreDON'T!!!!! Expensive, awful service and customer service that is comparable to an old drunk who reeks of stale cigarettes! Say yourself the time, seek phone service somewhere else! You'll thank me later!

The manager Juan was extremely helpful and knowledgeable. Our new phone lines were up and running…read morevery quickly.

Jerremy was super helpful, polite and a true gentleman. Went in today to transfer service from…read moreVerizon to AT&T and he made the transfer very easy. One of the politest humans we've ever met in business. He said thank you and you're welcome about 50 times in the hour we were there. Great attitude. Very well informed. Thanks for your help!!

Vanessa was so helpful we pitched a new IPHONE 16 PROMAX she walked my wife through great customer…read moreskills would highly recommend this store ask for Vanessa she's a pro

Customer service was outstanding! I can't say enough about…read moreour customer service representative Ryan, and his manager.

Absolute horrible experience. The woman that waited on me could not have been worse. I ended up…read morewalking out and it's time to explore bringing my account consisting of 7 lines to T Mobile.

I went to Verizon north attlboro and had the worst customer service of my life. A man named…read moreolympio was so rude and abrasive I had to walk out,

Sold me an insurance plan that cost three times more than my current one and then when I asked…read morewhere should I go to get my phone fixed I was told they couldn't tell me where the location was I wouldn't recommend them to anyone they're just liars don't waste your time going to them anywhere else is better than them anywhere

I went in to use my $200 Verizon gift card I received for my Fios Service contract. Just they sold…read moreme a Amazon Fire Stick for $50. Well above the going price. Then the salesman sold me Nest Cam Stand that had no camera, which he ASSURED ME he had. Then while still in store, we attempted to return the items, they couldn't "FIND THE RECEIPT THEY JUST PRINTED". The manager said the items could be returned and she would figure out what went wrong. I went in today to return the items, the manager on duty had the sales specialist get my phone number and address after giving it to them at the point of sale, then tells me that they need to " investigate" why the Fire Stick didn't show up on the receipt. So over a week went by and they did not rectify the issue but made the issue seem to be MY FAULT because THEIR SYSTEM crashed ??? All the whole I had my receipt showing my items and total but they charged me $53.11 OVER what was visibly on the receipt. The manager on today 2/13/22 at the store stated he needed to investigate the situation??? After the week that had already passed??? Verizon as a company has No Human to actually speak to when issues arise like this. They charge a great deal of money for TERRIBLE CUSTOMER SERVICE. They just take your money and do as they please. Canceling all my services with VERIZON is my next task. Save time and aggravation, deal with s company that respects your time as well as your patronage.

Great to work with! Kept me informed the whole way through and were able to fix my laptop screen…read morefor a reasonable price, They were knowledgeable about the manufacturer and gave tips on how to avoid further issues, Hopefully I'll never have a tech issue again but if I do I know where to go!

Incredible service. I had a desktop CPU that kept overheating. Found it to be a known issue and…read morethe CPU cooling thing needed to be replaced. I didn't know about My Technology Specialist. I found them in town and called them at noon Monday. 23 hours later, before noon Tuesday, I picked up my machine with a new cooling unit installed. And they had to order the part! My machine is running like the beast it should now. Greg was fantastic to talk to. Everything was clear and easy. Great communication from Greg. It is so valuable to have a place you can trust right in town. Thank you, thank you, thank you.