They are hard to reach by phone and website. I needed to change my appointment due to an…read moreemergency. I couldn't do it online because it kept erroring out. Still can't get a person by phone. I was looking to switch carriers, but I guess it's a warning that the bad reviews are something to pay attention to.

I was told by the wanna-be manager DAVID OR DAVE Which ever he likes to go by, that I wasn't…read moreallowed to be helped any longer and me and my 8 month old needed to leave to make space for other customers due to being "short staffed " or serviced again AT ALL after spending 500$ and 3 hours of my time being serviced and bought new phone from Louie that I am not ALLOWED to ask questions about my new phone. Kept shewing me and my child out the door and I did absolutely nothing. my child is so good she doesn't fuss or cry and loves people so that was not a factor here. He was on his phone the entire time they were packed with people. When asked to help other customers he said " short staffed " again. IF YOURE THE MANAGER MANDATING THE DOOR IS NOT A PRIORITY. Helping the 9 other customers are. I see you know how to service more than being a door man based on the previous reviews about you. You need to be fired. Your attitude towards people who spend money here needs to be rectified. If it wasn't for Louie stepping in and helping me with a simple question, overriding you in you telling him not to answer my question I would've went to Tmobile immediately. You would've lost 2 customers that day. ON TOP OF US BEING MILITARY. This is absurd. Louis was very well-versed and and articulated the whole entire upgrade so well I was able to actually want to even buy the phone bc I just came from Waynesboro location ready to close my account with the poor service. You need to make Louie manager already. At this point you're doing the company and location a disservice keeping this man in a position he makes a joke of. On camera. I would've added 0 zero stars for Dave and 5 stars if I only was handled by Louie throughout the process.

Finally decided to check out this place after all the hype of the first few weeks of the place…read morebeing open, there's a lot of stuff to look at for sure. The place offers a great variety of electronics and other knick knacks. We ended up buying light strips for our TV here and they work great! I'm not sure what the price difference is between here & other electronic stores but still a cool place to check out.

I'd give a zero if it was possible, got lured into trying a free trial of the home internet. Got…read morethe equipment relatively quickly, setup and figured out it did not meet my telecommuting needs and called to cancel the day after getting equipment. support person on the phone said the account was cancelled and emailed me a shipping label to return equipment. Mailed everything back tracking shows it was delivered in Texas and received by Tmobile. About a month later I get charged a $50 monthly charge, I call support and another person tells me the a ccount is cancelled and I'll be refunded the $50 that was accidentally charged. now several months later I get a collections notice saying I owe $87. after calling collections and no help from phone support at Tmobile I am instructed to drive to a physical store the kind in store rep. selfies my ID and has to call the Tmobile mothership for help, then puts me on the phone with another person who can't help at all and says they've put it in the system and I should get an email within 2 weeks but is completely unable to give me any documentation of the phone discussion at the time of this in store phone call. I am still waiting for any kind of update. i recommend running the other direction when it comes to Tmobile, I'm happy to update this when the issue is resolved, but I'm not optimistic based on experience so far.

Bad service rude employees because they not doing their job right that should be training the girl…read morewas on the phone all day she not supposed to that while working and she mess my sister new phone thank you

Excellent prompt service! Price good! Dependable and gives military discount. Knowledgeable of…read morehis job/phones.

This guy is awesome. I brought in my iPhone SE with a cracked screen (previously replaced by…read moreBatteries Plus). He told me he was out of the black color but would have some the next day. I came back the next day and he knocked it out in about 15 minutes while I waited and didn't ask for anything like a three hour window and my password (batteries plus). The quality difference in the two pieces of glass were glaring, his attention to detail is second to none, his pricing is more than reasonable, and my phone is as good as when I walked out of the Apple store with it originally. When I need a future repair I'm taking my stuff here.

A complete waste of time. DO NOT go to this store for ANYTHING! and if you do, please do not work…read morewith Edward. You will know him because you gonna smell his incompetent ass before you see him. It took home almost 3 hours to transfer info from one iPhone to another. From the iCloud where it was already backed up. Only for him to tell me the replacement doesn't seem to be working and that I would need to call customer service for a true resolution. He couldn't even give me my refund. Shout out to the one rep with the red dreadlocks. She was truly stretched thin and seems to be the only employee who cared. The other 2 females that work there, USELESS. This caused me to have to go in late at to work and miss another very important phone call. All these stupid MF need new jobs doing more basic shit (minus the chick with the locs)They definitely don't live the TMobile values and are some certified foot dragging ass, TIMES WASTERS.

Had a great experience at this store the store manager, Carl and assistant store manager. Jen were…read morevery helpful. I got the phone that I wanted with a lot of extras that I didn't know I qualified for. I would recommend this store to my family and friends..

I have always received great service at this Apple Store! Last night was no exception - Mark and a…read morecoworker helped us sort out two 2015/2014 Macs to get them running again. One was wiped and needed a new operating system - Mark got that started immediately, even though I had been unsuccessful at home. He gave us great info about Macs in general, especially about CleanMyMac. The last time we were here, we got excellent help with our iPhones and even took a class on making movies. Thanks for making our trips pleasant experiences!

You know every person I interacted with was charming in their own way! Charismatic and…read moreknowledgeable, the staff nurtured me! Loved it!

My phone shattered front and back by a car running over it. Luckily I was able to use a temporary…read morephone until I got home to Augusta get it repaired. I used another local company before but decided to try elsewhere because after the last repair my old phone continued to heat up where I couldn't use it anymore and had to upgrade. I used CPR cell repair many years ago but their prices were slightly higher than the competition that's why I didn't return to be honest. Well I learned my lesson - sometimes you should pay a little more for quality service that can be guaranteed vs going the cheap route. I came across an employee named Matt and he was very knowledgeable and honest. The reason I say this is because when I brought my phone in, I wasn't even sure it worked and he pointed that out to me. He was right - no reason to fix a phone screen if it isn't going to turn on after repairs. He asked if he could diagnose it and there wouldn't be a charge - I appreciated that! He then determined it was able to charge and turn on but there the camera - front and back couldn't be used unless repaired. I mostly wanted the screen phone repaired because of the hundreds of passwords saved that I no longer had access too. I decided to just fix the front and he fixed it while I waited in their lobby. He returned with a pristine repaired front screen and he even put some tape on the back to make sure all the glass from the breakage of the phone didn't cut me. Thank you for employing honest employees who are knowledgeable as that gained you a loyal customer. Keep up the good work! They also had a good selection of cell phone cases and covers and sell used/older phones if you find yourself in a situation where your phone isn't repairable.

They replaced my cracked ipad screen and did a nice job. Several years later a section of the…read morescreen quit responding. I called and they said that it sounded like the screen might be defective and that they would fix it under warranty as long as it was not showing signs of being dropped or water damage (Neither of these had happened). I took it to the store and received a call within 1 hour that said they would not cover it under warranty as it showed signs of being dropped and that it would be over $200 to fix it. I argued my case with them (there is no external sign of damage) but finally said I would just pick up the unit. It does not look like they even opened it up! Bottom line if you value having a warranty STAY AWAY. It is too easy for them to decline the warranty service and the customer has no way to challenge their decision.

My first experience with casemate was terrible. But after, it got better. They keep their promise…read moreof lifetime warranty. My phone case has been replace once and my glass screen multiple times. I will always come back to order from casemate because of this. The only issue is that they're only open to 6 pm so it's difficult to get in contact with them at times. Other than that I encourage people to buy from them. Remember the prices are high but it's worth it for a lifetime warranty.