The latest Ace hardware store in Augusta is located across from Daniel Field. This location is so convenient for me. I live close by so I plan on visiting the site for most of my hardware needs. One of the biggest things to stand out when I went to Ace Hardware what's the difference in the way the staff treats and greets you upon entering the store. At Ace Hardware the staff are right at the front door and when you enter the store they greet you and ask you how can they help you. At the big hardware stores they walk around with their blue orange orange vest and ignore you and hope you won't ask them a question. I doubt any of the staff at Ace will tell you "I'm sorry I can't help you that's not my department." read more

Augusta Ace Hardware - Hardware Stores Near Me - Augusta, Georgia

Not refunding expensive grills. Unfortunately, I purchased a Recteq grill from Ace. Within the first week of using the grill it began to catch on fire due to improper drainage of grease. Or malfunctioning equipment/parts. Either way, I reached out to Ace who informed me that I'd have to get authorization from the manufacturer to start a return. I contacted Recteq immediately. After a month of back and forth with phone calls and emails, they informed me that I would not be able to get a refund for my purchase. Not only is this particular grill faulty, but they're not accepting returns for their product either directly nor through Ace. Disappointing to say the least. Model rt1200bb read more

Bought a $850 grill. It was a dud. Never worked at all. Called 3 times and left 3 messages to call me back. No returned calls. Met with the store manager about returning the grill. They said they couldn't take a return even though the manufacturer said they could. I usually prefer supporting the local business but not this ace store. read more

A moderately sized store. I found a few items of interest, and no shortage of people willing to help me look. In-person retail has waned, but the value of being able to put your hands on something immediately that you need for your place of residence retains some value. read more

Went in to grab a paint sample. It was free sample day, so why not?! Grabbed Heritage Red, will be using some of this out in the garden. Let's see how long it will last. It didn't take long for them to mix it. About 6 minutes. So I looked around the store, they also sell charcoal, if you need any for the grill. And speaking of grills, they sell the Big Green Egg! read more

Augusta Ace Hardware - Heritage Red is the bottom color. - Hardware Stores Near Me - Augusta, Georgia

Nicest place to shop for home repair, improvement or DIY projects. Staff is always helpful and friendly.

I have had previous good experiences there including an older gentleman worker helping me load a heavy dog house into my tiny car. he didn't have to do that at all but I was so impressed|grateful that he did. But today while browsing the paint dept looking for returened paint gems for a deal. My friend and I were asked to "leave our bags at the front because we have a problem with that around here" by a female blonde worker older woman as she power walked by us with broken down boxes in her hand heading to the outdoor garden section at 1425 9-19-23 No posted signage about leaving bags in the front no one else asked to leave bags in the front at least 5 other customers in the store Including an older lady who walked in after us. Just stated to us. Very unprofessional. You have a problem with what exactly because the implication was CLEAR AS DAY. Not to Mention we were on our way out of the store had walked through the paint & grill dept and at least 3 other workers said nothing to us. absolutely ridiculous. helpful hardware folks...absolutely not her. read more

I shop here often as it's close to my residence. The staff are very friendly and always willing to help. Walter has a wealth of knowledge and can assist you in completing your next project or finding what you need in there inventory. I highly recommend choosing your locally owned ACE! read more

Outstanding service and support! My wife and I bought a grill today and realized the car we brought was inadequate for transport. Fortunately we were within the delivery range and without a second thought volunteered to help with delivery. You can tell a business by its customers; a customer had just exited and selflessly helped load the grill on his own! We're new to the area so imagine our surprise when everyone went out of the way to help!!! Thanks team! read more

Avoid this store if you're looking for assistance. Both the associate and manager started at me walking in, starred at me while I was inspecting the tool I needed and starred at me while I waited in line to ask a question about the tool I was interested in....I guess they are all mute... read more

I love this store. Just ask for help if you need it. It's so convenient and well stocked.

I had a great experience shopping at Ace. The employees were very helpful in directing me to the location of what I was looking for. Ace is in a great location and I can recommend Ace for your hardware needs. read more

Always friendly and helpful. Much better service than you will get at a big box store. Great location, too. This is now my go to hardware store for anything I need. read more

This is literally the worst place to shop. I thought ace was the place with the helpful hardware folk? WRONG. Let's start off with when I walked in I got stared at by a group of girls and no one offered to help me. Then after walking around for a few minutes out pops this guy yelling at complaining about everything in the store, and guess what? The guy was the owner! Then let's also mention that a few other times I've walked in and the manager was talking poorly about employees to other employees, not professional at all. Another issue I've had is while shopping there, a skinny blonde lady feels the need to cuss and be loud in the store and yell at other employees as well. The blonde lady honestly needs a lesson in manners because I've asked her for help and got nothing but a snarky attitude and response. I come in there a lot because it's close to home for me but I'm not going to return there until it either gets better management as in a new manager that doesn't gossip about everything, they give a few employees attitude adjustments and they learn that there's a time and place for everything. read more