I always get my issue resolved every time I go in that store. Today they saved me $50 a month on my…read morebill. I'm keeping Verizon service because of that store.

The staff was helpful and made our upgrade experience great. Would recommend THIS Verizon location.read more

The BEST customer service! I went there thinking I had busted my screen. He showed me that it was…read morejust the glass screen protector. He could have taken advantage but did not! Thanks to my SIL for recommending this place. 10/10

Great people, great service. Reasonable price to transfer data from a phone with a broken screen to…read morea new one. Thank you very much. My daughter is very happy she didn't loose her pictures. Highly recommend

this is the worst store to go get your phone fixed that they will overcharge you break your phone…read moreeven more and expect for you to be OK with waiting and getting you when you were in the store before guy at the front desk has no customer service skills. He has a really bad attitude and I don't think he should work there.

Found these gentlemen on Google and they did not disappoint!! I am just leaving here with my…read morerepaired pbone! Customer service here is awesome. They answered phones promptly & provided timely updates. 10/10 would recommend & will return in the future!

Dana Salce did a fantastic job of customer service as well as effectively helping me meet my goals…read moreof getting a new phone in a cost efficient manner. It was obviously at the end of a long week as I cane in and him and his teammate were debriefing on various issues encountered. Several customers came and went while I was in this store. Dana swiftly took care of their needs while continuing my transaction that had many facets. If it was a longer need, Dana delegated the task to his co-worker. After having the transaction requiring a trade in, some adjustments to the account and other options, Dana's coworker retrieved a Pelican case from the rear of the store and expertly installed it right in the store. I am very happy with Dana's service, his co-worker's help and Dana's ability to communicate directly when he had 2-3 customers at different stages of transactions to complete. It would seemingly be very easy to be quick or perceived as rude in situations like this but Dana was composed, yet direct as he kept things moving. I am very happy with this store's ability to multi-task politely and provide an incredible product with a reminder to come back if they could help with anything in the future.

Went here for a phone and iPad a few months ago. Insurance was added to my plan never told about…read morethe deductible that was priced higher than buying a new iPad. NEVER GET THE INSURANCE. this place is a scam.

I went to this location today with my wife, we were having a problem activating our SIM cards and…read morephones for Verizon prepaid. All of the staff, especially Tom were friendly and helpful. Tom went above and beyond, doing everything he could to make sure he helped us. I'm glad we chose to go to this particular location.

The phone number to this store is wrong. I tried to return my phone there when I upgraded and…read morecouldn't because their "system was down". I can't get ahold of them because of their incorrect phone number. I still haven't been able to return my devices and I'm getting pissed. Verizon chat also timed out and will not help. I don't want to drive another 40 miles until someone answers the phone and tells me that the system is in fact working. A big waste of time.

just terrible they lied about the issue with my phone and gave it back with the screen not…read moreinstalled correctly which caused me to have to go somewhere else to fix it.... don't waste your money here

Staff was unhelpful at best. I went to buy a screen protector and was to try and different location…read morean hour away then was ignored and dismissed by staff

I have an email that had four small printouts. They were one page each, and I was having a hard…read moretime at the self service machine. So I waited in line to ask for help and have it printed by the person in the print shop. And he proceeded to tell me once I got to the front of the line that he was too busy he couldn't possibly print those out. He had a ton of print jobs. He was really unprofessional and a little bit whiny. I have never been treated this way. At the Staples on Route 31 before. When and if, I print something there again, I will look for someone else to help me. I was very disappointed.

On Sunday April 3rd I was looking for a business card service to create a card for my various jobs…read moreand hobbies. There is a great number business card suppliers online, but my solution was found a half mile away at my local STAPLES. Staples offers an amazing array of cards for every type of business and need. These also come at a very reasonable cost. Where Staples created the need for me to write a Yelp! is how their customer service was far exceeding many of the businesses I wrote about. Ordered on Sunday night, I picked up my cards (hopefully my picture will come out on this Yelp!) that we're able to represent the different ventures I pursue. Jessie, the Print and Marketing Supervisor put together my order. She thoroughly checked every card and threw in a few extra for my wait. She was kind, attentive and knowledgeable in her working with me. On a return visit, I met Ruth. An incredibly helpful and friendly cashier who told me about future sales for teachers and upon request, gave me the directions on how to complete a survey for them. I missed it by one day unfortunately. What was amazing about Ruth and this organization is that Ruth uses a walker to sit on and to get around with the wheels. This tells me that Staples hires diversity and recognizes hard work not disabilities. Finally, I have always loved this store and the various teacher solutions and technology solutions that is provides. Do Salatino, the general manager, runs a good ship, helping employees, shoppers and businesses meet their needs.

I stopped in on a Friday evening at 6pm for an equipment pickup. Unfortunately it was a DMV…read moresituation with over an hour wait. Two staff members and one was tied up with a phone transfer for the entire wait. I started at number 8 and it was a snail crawl! After an hour and ten minutes, I finally received new equipment and was on my way! I am loving the Xumo Stream Box and live TV! The drop off of old equipment was only a few minute wait time! The staff stated it's a hit or miss situation! I highly recommend making reservations on spectrum.com!

so stupid this is why people get frustrate. I don't want to sit here talking to a damn to robot…read morewhen all I have is one question. I don't care what department it is. they want my money well they better fix this. I go into debt so much just keep switching services over haveing to argue with a damn robot over just a simple question " can i speak to any human from any department" not have the robot repeat the same damn question over and over over again.