Honestly, I wasn't gonna leave a review until I spoke with Cheyenne. I had to call them back to…read moresend the referral to a different eye surgeon. The doctor Gordon there was very condescending. He told me three different times what to say. When I called to make the appointment with the eye surgeon. I left their furious. He spoke down to me. I called back and got Cheyenne. What a prize professional spoke. Well just all around absolute gem of an employee thank you Cheyenne. I will be back for your service.

The Jamaica lady work there always has attitude and rude! Will never go back! Ive been dealing with…read morethis company for long time and different locations never had I had issue til I come here I try to brush it off but last straw was pointing a stylist at me and tell me "listen here" she gives company a bad reputation!

I have had nothing but great experiences at America's Best Contacts and Eyeglasses in DeWitt. The…read moreoptician, Michael, rehabilitated an old pair of frames for me today. They are as good as new. I will never go anywhere else for new glasses or repairs.

Very professional. Everyone seems capable. (Budget) glasses and eye exam were fully covered by my…read moreAetna insurance plane. The eye exam they gave felt more complete than what I get from my professional ophthalmologist. I would have given them 5 stars except they were pushing addons not covered by my insurance which I found objectionable. I'm sure the insurance pays them less than a retail customer would, but I hate being nickeled and dimed. Generally though I think they do a good job and have quality products. I would recommend them.

Staff was very helpful and pleasant, came here to get a cleaning and new box for my ring. They were…read moreso great from the start and the ring looks so shiny

My wedding band is from this store. I had to purchase the warranty and I'm so glad I did. I get it…read moreinspected every 6 months. When anything is slightly off, the ring is sent away for repair free of charge. They employees are always helpful, but it can get pretty busy around any holiday.

Great family run business, expert advice and personal care on a level usually reserved for luxury…read moregoods, and their selection of frames and and products are top quality. Jim and Patricia make choosing your eyewear and getting you a really great prescription fun and easy, and the whole experience has been great for me and my family. I transitioned to no line bifocals (yep I'm falling apart nicely), and Jim educated me on the process as a wearer, what to expect, and really dialed in my prescription to suit my needs. If you want great eyewear in the Syracuse area do yourself a favor and skip the chain stores and see what its like to be an appreciated customer.

Beautiful selection of frames that are not over the top, terrific care. Jim's a peach and knows…read morewhat he's doing.

The only reason I would give this place into is because of the selection and variety. The service…read moreis terrible and they will sell you the newest cheapest highest profitable item for them even if you specifically ask for something reliable and durable in proven. The manager is rude and they never have the products parts a month after you buy a chamber or battery nothing is compatible with it in the store. Again staff so rude

I had been a customer for years... FAR too often did my "top of the line" e cig break, malfunction,…read morestop taking charge and/or some other electrical issue.. I normally blamed myself, chance or bad luck an gave up trying trying to quit cigarettes. The end of April I bought a new one, well over a $100 for it again and the e cig juice I needed.. I told the saleswoman that all I cared about was durability, that if spent quite literally thousands on my account there since they had opened, when she pulled up my account she was taken aback when saw how many times I've had to completely replace and buy new e ccigarettes, she the sold me a strong, Reliable, expensive ecig along with all bells and whistles I was told I needed. Well over $100 once again.. within 3weeks everytime I tried to take a drag off it it smoked like it was on fire.. so frustrated I said to hell with it an went back to cigarettes.. in August someone in my household had a serious health scare.. she made it.. that night her and I both officially quit smoking for good. At that point I recalled the expensive e cig I had purchased a few months back in April. I came back again to unique and showed the same saleswoman the issue. I then purchased whatever parts, coils, atomizers or whatever she said I needed to just make it work again, I told her I didn't mind just getting a new one if it would be more cost efficient, she said i would savea little money just repairing and replacing and it was a top of the line e cig and be a shame to just replace it. 3 weeks later, when I put the charger in, it read it as though I was trying to turn the wattage up, some electrical problem. The e cig was dead and no matter what I tried it wouldn't read the charger and charge. I called and spoke with the same saleswoman who said "that's weird, well bring it and and if I can mimic it, I'll replace it." I was very happy with that response. When I arrived she immediately mimicked it, yet then said she wouldn't replace it because I didn't have the receipt.. she then pulled up my account and found my receipt but said she still couldn't because I didn't being in the box it came with.. when I told her I have it and only live 5min away, I'll go get it, she said even with the box she still wouldn't replace it, now because the warranty was up from April, it now being September. Besides the thousands I've spent over the years an the fact that it was only a couple days past 6months, when I came in 3 weeks ago I replaced everything, if I ever would've thought there would be a catastrophic electrical problem a couple weeks later I would've spent the couple extra bucks and bought a brand new one. I just didn't think after replacing everything and having it breakdown the warranty would still be void, esp when we're talking about a loyal customer for years, spent countless money countless times, just replaced everything instead of spending the extra 20% for a brand new one, with a new warranty (on Her recommendation nonetheless and was never told the warranty would still run out same as though everything wasn't replaced brand new) Beyond that, she was rude, unhelpful, glib and all around unpleasant. I was calm yet stated for someone whose been as consistent a customer in a business that doesn't normally have repeat customers to be treated in this manner, an to have me leave here with such a bad taste is just bad business.. she then raised her voice and said "I'm Trying to HELP you, SIR!!" Taken aback I responded " I'm not trying to be rude, but I just want to understand what you mean, how is it that you are trying to help me?" She then again said I didn't have the box, an she needed the box for the exchange..smh.. I then again said "I don't understand why you keep bringing up this box?" If I go get the box right now will you do the exchange?" She said no again to which brings us back to how are you trying to help short of being unfriendly? She said well I could call ny manager.. but I'm sure he'll just explain to you exactly what i already explained, maybe if he explains it to you you'll understand." Offended a speechless I said it's just bad business to treat people in such a way when there is so much competition and bid her a good day. . Apologies for the length.. had to get it all out, this was as much therapeutic for me as a warning to all others.. I swear by every aspect I've stated In this review . The guys at the Oswego road one were good to me the couple times I went there.. the one in Cicero on route 31 and route 11, that has never been as smooth, between the person not knowing her job i.e. how to properly cash someone out, how to run their card, lack of knowledge on how the ecigs worked. Or the saleswoman I mentioned above.. for what it would've taken for them to honor a customer's warranty from april, besides all of the above stated mitigating factors or loyalty of said customer over the years, it's just bad business, an that kind of mentality and attitude starts at the top

I am traveling from across the country and forgot some tools needed to insert and remove my contact…read morelenses. Looked Ocutique up on Yelp and contacted them. They were very friendly and they had the tools I needed for a very reasonable price. They made my day and helped keep my trip going in a positive direction. Thank you to the ladies at Ocutique!

Jim Hamilton has been helping me see better since 1975. Outstanding service--they will always…read moretighten or adjust my glasses for free. I have recommended Ocutique to several exacting friends who were also very pleased.