This score is a complete scam. Every person that works there is incompetent. Here is an open letter to the corporate office.... I am writing to formally document an unresolved issue regarding an $800 rebate gift card I was promised when I switched my service from T-Mobile to AT&T in March 2026. I made the decision to switch carriers after seeing an advertisement offering an $800 rebate card for new AT&T customers switching from another provider. The amount was particularly appealing because it roughly offset the remaining balance I owed on my T-Mobile device. On March 23, 2026, I visited the AT&T store at 6346 York Road in Baltimore, Maryland, where a store associate reviewed my documentation confirming that my T-Mobile account was closed and my prior phone was paid in full. I was told the $800 gift card would arrive in the mail. I should note that problems with this store became apparent the very same day, my incoming and outgoing calls were not functioning after the switch was completed. The associate at the York Road location told me the issue would resolve on its own, but it did not. I ultimately had to visit the corporate store on Fleet Street to have my service properly activated. In hindsight, this should have prompted me to follow up more closely on the rebate. On June 8, 2026, I discovered that the documentation I provided at the York Road store, confirming my T-Mobile account closure and device payoff, was never entered into the system. As a result, my rebate was never processed. When I contacted AT&T customer service via chat to resolve this, I was immediately redirected to call a phone number. The first representative I spoke with informed me that the rebate had expired, citing a 60-day expiration window, and transferred me to another agent. I want to be clear: at no point during my visit to the York Road store was I informed of any expiration deadline. The associate collected my documentation and told me simply that the gift card would arrive "soon." I was never instructed to independently re-enter my paperwork or monitor a submission portal. The failure to process my documentation was the store's error, not mine, and I should not be penalized for it. When I returned to the York Road store on June 8th to resolve this in person, I was told I was no longer eligible for the rebate. I was also incorrectly informed that a rebate was never available to me because I did not purchase my phone through AT&T, a claim that directly contradicts the promotion I was shown and the reason I switched carriers in the first place. I then visited the corporate store, where the manager was helpful and acknowledged that she routinely has to correct errors made by the York Road location. She indicated the matter needs to be escalated to the general manager, who is currently on vacation until Wednesday. At this point, I am requesting that AT&T honor the $800 rebate I was promised, as the failure to process my documentation was the result of an associate error at your York Road location, not any oversight on my part. I paid off my previous device in full and fulfilled every requirement I was given at the time of switching. I hope this can be resolved promptly. I switched to AT&T in good faith, and I would prefer to remain a satisfied customer. However, if this matter is not addressed, I will have no choice but to reconsider my service. Since it is so hard to reach a human, I am sharing this experience with others, so that people know to never go to this store. At any rate, if you need to do business with AT&T, you need to go to the corporate store where people are competent. read more

they were so nice. I went to get a new phone and add it to my parents account but had very little information from my parents so they helped me out a lot and were very patient as I got in touch with my parents to ask them questions read more

Going to this store feels like a complete scam. It is obvious that staff are looking for commission and it is a painful experience. They are not truthful about charges or changes in plans, they push you through the process without really caring or listening to what you need. I switched from an android to an iphone, they insisted I wouldn't lose 10 years of photos and pushed me to switch from verizon without checking. It is my fault for trusting them, and hence losing the photos. They also were not truthful or clear about what charges I would get from ATT for switching. I didn't get an explanation until receiving my bill and talking to a specialist on the phone. There are plenty of ATT stores in the area. This is not the one. read more

Ok, this one has caused my more frustration that I have experienced in a long time. I went to this store last month SIMPLY for a phone upgrade. I had paid off my old I Phone 6 and I wanted something new. I travel to this store and the employee talks me into a business line because she said I would save money (even though I don't even have a business). I go with it thinking I am getting a deal on the XR. I didn't realize this but after a month I realize that they NEVER SHUT DOWN MY OLD LINE. I have been getting charged a bill for both lines. I only wanted a phone upgrade, not a new phone number and seperate line!!!. They also said after I asked over and over that my bill would be similar to my old bill, around $70 a month after the initial charges. This new phone, the one with the business line is costing my $112 per month! I am now paying that monthly along with my old line which is $66. I can't afford this right now. How dare they pull this kind of scam on an unemployed person during COVID. I went to the Harbor East location for help today and they called their customer service and they said they can't even turn off my old line for another 30 days from now! So here I am with 2 phones and 2 lines. What an absolute bullcrap operation. I want to be reimbursed and I am not going to stop complaining until I am. read more