Let me tell about Verizon on Dowlen I had the best Customer Service from Ivette this week. This…read moreyoung women saved my businesses. She was very informative and help me get my phone lines up and running. I was so disappointed from Verizon on 860 Interstate 10S freeway because every time I go in their not wanted to help me and I ask questions why I can not get into my account they just tell me to call customer service. What really did it for me was when I did not like my phone I went back in 14days and trade it in they told me I could not trade it because the person that sold me the phone was not their and they work off commission. I was pretty much through with Verizon. But I went to the one on Dowlen road after 2 months later omg the CSR Ivette was so amazing I told her what happen. She wanted to keep my service with Verizon and she help me out. Amazing Amazing Amazing. Verizon need to give this young women a raise. I really don't refer people a lot. But if you need a great CSR Ivette was wonderful on Dowlen Verizon -- feeling grateful at Verizon (Beaumont, TX).

Don't fool with Verizon that cc company they are not good at doing business they just keep going…read moreinto my account banking it's like nothing i have ever experienced before there thieves that company has to be at the bottom I'm going to trade this phone in like a car

I took my phone in to get my front screen fixed and they "fixed" it. But I didn't know i would be…read morereturning back there the next day because my camera was messed up they broke my camera it became all blurry and when I took it back, they laughed at me and cleaned the camera, it was "fixed" the next day it was broken again and i took it back for the third time and they told me, ma'am we cannot keep taking the screen off to clean the camera. i told them i didn't want the camera cleaned i wanted it fixed because it wasn't broken when the screen was cracked anyways they didn't fix it and i they would not give me my money back.

I was impressed with they young man so patient and try to do everything to fix my iPhone even gave…read moreme a chair to sit cause I said I was tired just so nice...

I visited the store 9/3/25 with a insurance claim from T-Mobile for a screen replacement on my…read morephone. I was told that it would take about a hour for the repair. I came back after a hour and was told the phone was smoking and that some how the battery had been punctured. I had to leave my phone overnight until a new battery was brought in from Houston. I arrived on 9/4 and received the phone but the new screen was not installed correctly or it did not agree with the frame on the phone. I gave the employee back my phone and she happily suggested changing out the frame for free. After everything was finished the phone looked and is currently operating like new. I appreciate the employees for making this unfortunate situation right and fixing my phone the correct way. Sometimes its ok to not get angry with people and to stay calm so we both can come to a solution to the problem. It was an inconvenience to not have my phone originally but I'm thankful everything turned out to be fine and I'm thankful for the employees that were involved in my specific repair.

Hello my name is Chloé Jefferson Saturday 6/15 I visited…read moreone of your stores in Beaumont to to get my VW atlas battery changed. When I got them I was greeted everything was great until it was time to change my battery I could tell she was about confused and struggled to get the battery but I took it as it being hot I would think you would employ or train qualified people. After about 20-30 ins she asked me to try my car. When I tried nothing. She said maybe she didn't tightened anything. By the time I knew something was wrong so I called my husband to meet me at the store. About another 20-30 mins she asked me try again. Again nothing. She explained she needed to go watch a video this was the time I knew something was not right. My husband asked for a supervisor to which she did not want to get one stating they pull be in Tuesday but after a bit of a back and forth one was finally called. Once the commercial supervisor arrived he explained that it was not properly placed in the car it was a few steps that was missed. After another 20-30 mins he tried by that time the car still did not work resulting in me having to tow it to the dealership. Today 6/17 I spoke to the dealership and my ECM was fried. This is the brains of my car to which your unqualified employee destroyed.

Mobile zone on Dowlen This company targets Hispanics and…read moreblacks please refrain from using their services. This is beyond questionable, very unprofessional. I paid a total of 170 a day later I called to report the malfunctioning of my device. I paid to have the screens changed my phone began to freeze and glitch please be advised this company is not listed with the BBB and once they have your money its theirs! Americans are being scammed out of our money without any remorse or accountability BE Aware!!!

Switch carriers from Metro to T-Mobile at this site almost a year ago.. it has been night and day…read morewith customer service here. I will never go to another provider. This store location and it's workers have literally gone to bat to get issues resolved for me and went above and beyond.. I will drive further to this location because of the knowledge and the personalities. Liz the manager is always personal and asks about my life and family. Today David and Jesus went Beyond to fix an issue and I'm very pleased. I will never trade carriers. I've never had a bad experience here . Also the young lady who originally got me to swith providers is awesome as well Fatima is great. Team pink!

Went in this store at 8.03 both open signs were on and the doors were unlocked, the representative…read moretold us they were closed. It doesn't matter what time it is if your doors are unlocked and your open signs are on and a customer walks in the store that customer should be served. This is unacceptable customer service!

I decided to attempt resolve my terrible situation with Cricket and their inability to provide…read moreconcise and consistent good customer service by stopping into this store. When I entered, a young man began asking how he could help me. While in the middle of his speech, a second employee who'd had earbuds in and was staring at me took out an earbud and began loudly speaking directly at me at the same time the young man was attempting to engage me. I looked at them both and stated that I didn't understand who I was supposed to be talking to. After stating this, the earbud wearing employee looked at me as though I was crapping on their floor. At this time, I then continued with the young man. I told him that I needed to pick his brain about how to get in contact with corporate. He responded that I'd have to speak with his "higher ups." I was fine with this and asked for his manager. The young man stated that they didn't really have a manager at this location. I thanked him for his time and walked away toward the door. In retrospect, maybe I should have asked for an application.

I don't live in Beaumont and was in town for the day. I had a short time frame to get my broken…read moreiPhone screen fixed. I went to my usual computer store and they said it would take many hours and the cost was high- so no thank you. I went to uBreakiFix and the cost was much lower and they fixed it quicker than the time frame they quote me. They were courteous and very helpful. I'd use them again.

my friend went to get his phone looked at and they were not able to fix it and helped us with…read moreoptions on what would we could do. I decided to put a non reflection screen protector and I love it! definitely going back for more service.

Tree fell on Spectrum cable hanging on power poles, knocked out our Spectrum Mobile, Spectrum…read moreInternet, & Spectrum landline around 2 weeks ago. Still billing full price. Took mobile phones, router, modem & bill to Beaumont, TX Spectrum store. Worker would not even look up our account , claimed he didn't have business card for himself or store. Referred us to Spectrum Repair Services, but did not have a business card for them either, so he wrote the number on a sticky pad sheet, in spite of him telling us it is a worldwide company. We sat in the car in stormy weather and used the store's free wi-fi to all the computer at Spectrum Repair Services.

Use any other provider. Spectrum is THE Worst. Your bills…read morewill continue to go up and the quality of service will continue to go down. Save yourself the headache and skip Spectrum.

This was the fastest most professional phone repair I have ever had. Everyone was friendly and the…read moreprices were very reasonable. I recommend them to anyone who needs dependable phone. 11/07/18 I broke my glass again. Very professional, prompt and courteous service! I would gladly recommend them to everyone! 2/20/2019 Broke it Again!!! Elite saved the day AGAIN. Best customer service in town

Need in my wife's iPhone screen replaced a few weeks ago, and found them on Yelp. Was in and out…read morein less than 20min. Very fair on pricing!