My husband and I got our new iPhones online the day before, and I picked mine up today without a…read moreproblem. Mario helped me and I think I was back in my car in 3 min. Easy to set up at home, thank you so much!!

Wanted to come in to upgrade my iPhone. The store system crashed one step before setup of my new…read morephone. I was given an appointment to come in the next day to set up the new phone. When I arrived to the appointment I was told they had sold the phone I had selected the day before. 0 star service from the associate named Mario.

Negative should be an option…read more I rarely take the time to write reviews, but my experience with T-Mobile has been so frustrating that I feel obligated to warn others. After being a customer for four years, paying nearly $90 a month, I expected at least a baseline level of respect and service. Instead, what I got was overpriced plans, inconsistent value, and customer service that felt dismissive at best and outright disrespectful at worst. When I finally decided enough was enough and requested a transfer PIN to switch providers, the attitude I received was shocking--like I was somehow in the wrong for no longer wanting to overpay for subpar service. What stood out most was the complete lack of effort to retain me as a customer. No meaningful offers, no attempt to understand my concerns--just indifference. For a company that takes so much from its customers month after month, you'd expect at least a professional and courteous goodbye. That didn't happen. My experience with the T-Mobile location in Birmingham, Alabama only reinforced my decision. The service there was unprofessional, disorganized, and frankly unacceptable. It felt like customer care was the last priority. Since switching, I've had a completely different experience. The transition was seamless, quick, and stress-free exactly how it should be. It made me realize just how unnecessarily difficult T-Mobile had made things all along. Consumers should know they have options. Loyalty should be valued, not exploited. T-Mobile seriously needs to reevaluate how they treat long-term customers, because right now, it feels like they simply don't care. Goodbye, T-Mobile and good riddance. Oh by the way xfinity is giving customers mobile services for one year free If you have been with them a period of time , consumers should know their options and not being taken by greedy companies.

Visited T-Mobile looking for iPhone 17. Ms. Tanganyika was…read morevery considerate & very clear what I need in order to purchase new phone as T-Mobile additional line holder. Mind you that I'm not a native English speaker. She is very nice and super acknowledged!! Thank you so much for your help Tanganyika!!

If you're coming from an area that has multiple Apple Stores in the area and you find yourself at…read moreThe Summit, the ONLY one in Birmingham, then you're likely to be shocked. You won't know what to expect. Wait times can be extremely long, even if you just want to purchase a charger, and you might not get any help at all. It's staffed with many relatively friendly people, it's just a lot of customers as it's the only location, one of two in the State of AL.

Service was efficient and amazing. They were quick to resolve my situation and before I knew it I…read morewas up and running better than before.

This place was in my neighborhood and it already had a high approval rating. The staff was…read morefriendly. They were able to get the part that I needed and told me it would be ready the next day and it was and the price. Very satisfied.

Had a Groupon and a broken iphone screen. They did a very good job replacing the screen while I…read morewaited. I did have an appointment. The pricing was very fair and ¾ of what I have paid for other screen replacements. Highly recommend!

My definite busses to make an appointment with cars they do tend to get a little overwhelmed at…read moretimes but otherwise the employees here are very Very knowledgeable and very helpful.

Walked in to a line of 10 + people. Not one employee greeted us or asked us what we were here for…read more All the customers were agitated for waiting in line without any assistance. Ended up walking out of the store after 30 mins without moving up in line. Manager and employees have 0 customer service.

BEWARE! I brought my phone in for a cracked screen repair. The young man behind the counter asked…read moreme to unlock my screen and took it in the back for about 30 minutes. While he had it, he went into my social media and "Liked" his company in Birmingham and Tuscaloosa. I only knew because he forgot to close one of the screens! After leaving, my phone started shutting itself down about every 10 minutes. It also would zoom in/out on its own and I'd have to do a hard restarts constantly. After 2 days of this I decided to buy a new phone rather than return it to the place that broke my phone (which had been working fine before), lied and invaded my privacy. Who knows what else he did with my unlocked phone for 30 minutes?! I don't, which is one of two reasons why I'll never go back. Oh and they give you a free $10 protector screen but only if you leave them a review. So they get your review and theirs! Such a scam.

Had a severely broken screen on Motorola g stylus 5G (2021) they were able to repair/ replace in…read moreabout 2 hrs! Cost of 99.00 plus tax. Would recommend!