AT&T in general is the bad company service. I pay $500 for every month and always get bad inter…read moreeven though it's said 5G unlimited internet. Be very careful with this company. I found out today they automatically applied another phone line on my account for a year and charged me $54/ extra a month without notice. So be careful with your phone bills ever month. when I called them to fix this problem. They put me on phone for almost 4 hours to solve the problem. This is so Ridiculous. I will definitely canceled the service. Think careful before signing up with them.

Commendation for Andrew Haglund's Exceptional Customer Service at AT&T…read moreTo Whom It May Concern, I am writing to express my sincere appreciation for the outstanding customer service I recently received from Andrew Haglund at AT&T. I have been a customer for 6 years, and while I've generally had positive experiences, Andrew's assistance truly stood out. I contacted AT&T because my bill had become excessively high. It seemed I had accumulated several add-ons that I didn't necessarily need or even realize I was paying for. From the moment I connected with Andrew, he displayed remarkable patience and a genuine desire to help resolve my issue. He listened attentively to my explanation, asked clarifying questions to fully understand the situation, and never once made me feel rushed or like my concerns were unimportant. What impressed me most about Andrew was his problem-solving ability. He didn't just offer a quick fix; he took the time to understand the root cause of the high bill. Specifically, he worked diligently with a colleague to thoroughly review my account. He asked detailed questions about my current services and usage patterns, demonstrating a strong understanding of the technical aspects of AT&T's offerings. For example, he inquired about [mention a specific question he asked, e.g., "how often I used the international calling feature" or "if I was aware of the data limits on my current plan"]. This allowed him to pinpoint the unnecessary add-ons that were contributing to the inflated cost. Furthermore, Andrew's communication skills were exceptional. He explained complex technical information in a clear and concise manner, using language I could easily understand. He was polite, respectful, and maintained a positive attitude throughout our interaction, even while collaborating with his coworker. He kept me informed of their progress and provided realistic timelines for finding a solution. Ultimately, through his collaborative efforts and technical expertise, Andrew was able to identify and remove the unnecessary add-ons, significantly lowering my monthly bill. Andrew's dedication to customer satisfaction is truly commendable. In a world where customer service often falls short, he went above and beyond to ensure my needs were met. He turned what could have been a frustrating experience into a positive one. Because of his efforts, I not only had my issue resolved, but I also left the interaction feeling valued as a customer. I believe that employees like Andrew are invaluable to AT&T. His commitment to providing exceptional service reflects positively on the company as a whole. I sincerely hope that his contributions are recognized and appreciated. Thank you for your time and consideration. Sincerely, Jesse r

Great service here from Reed. He helped us with my new iPhone 13 setup since I couldn't figure it…read moreout. Now I will have even better photos for my Yelp reviews!

Had a wonderful experience at this lication. The store manager Alexi made my experience enjoyable…read more She listened to my needs and worked with me to accommodate them.

My Samsung Phone needed a new charging port. Martin ordered a new terminal for overnight delivery…read more Within a 24-hour period, my phone was charging again. I was pleasantly surprised with the fast service! Thank you CMTC.

Went to them to get help with my charging port on an iPhone. They told me it would be $100 but I…read morecould buy a wireless charger for $35, which I thought was a good deal so I could take some time to figure out what to do. The charger worked a TINY bit (like sometimes, if I had it positioned just right it would charge at the rate of about 10% per hour, but also just would stop charging randomly when it hadn't been touched. I called to see about the return policy which is apparently exchange only. They say this was posted but I certainly wasn't too that and there are so many posters and signs all over it doesn't surprise me that I missed it. When I called to find out what my options were the guy just kept telling me to come in and if it was damaged they would give me a new one, I said I wasn't sure I wanted to go through the bother of coming back (it's not that near me) in order to get another one that would probably be faulty too. He hung up on me. I do realize that they likely get scammed by people trying to return things and cheat them somehow, but I was very disappointed at every step of the experience. Just burn your cash in a bin, or go somewhere else and good luck!

This review is way overdue. Life happens. I visited the Cricket Wireless store in Blaine,…read moreMinnesota. I have been a long-time customer. I found my current phone of 2 years wouldn't download an app that I needed. Ola was the customer service person at the counter, helping a woman with her account. She couldn't remember passwords, and Ola very patiently helped her retrieve her information. I was next in line and proceeded to tell Ola my issue. He looked at my phone, consulted a computer, and revealed that the app in question wouldn't be supported on my 4G phone. I decided to purchase a new phone. He did his magic to have the apps and information on my old phone to transfer to my new phone. He said I could leave as long as I have the two phones close to one another. I decided to stay to make sure the new app would transfer, which was about 45 minutes. While I was there, I observed customers coming in to purchase a phone plan, another wanting to pay his bill, and another coming in to make several inquiries. Ola was above and beyond patient, calm, and helpful. He checked with me several times to make sure my phones were transferring properly. I salute Ola as a stellar employee. I can see his being very successful in whatever career path he chooses. I also commend those who raised him. I rarely write reviews, but I was so impressed with Ola.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Blaine store today.

This review is about my cracked screen for my Samsung Fold phone. I filed a claim, and the nearest…read morelocation for Minneapolis was Richfield on Lyndale Avenue. Now I know what you are thinking, I didn't have a choice of locations. I did. Three years ago for a different phone, they took care of me. With that said, I am happy to say this was my second satisfied experience. This location is north of HYW494 in a court of shops, businesses, and restaurants on Lyndale Avenue. My phone is complicated, so normally these questions are asked. Did you drop your phone? No. Was it dropped in a liquid? No. Was there anything you did to break your phone? No. It was simple, my screen cracked about 1 inch from the bottom of the fold of the phone. After filing my claim and taking it to be fixed, the uBreakiFix team confirmed the status of my phone and said this would be taken care of. I know this was a long-winded story to make sure John and Christian (uBreakiFix experts) are taken care of. Because of them, my experience was spectacular. They were kind, patient, thorough, experienced, etc. Also, they sent me a personal text with the status of my phone and when it was fixed. When I arrived to pick up my phone, they were happy to see me and explained what they did to fix my screen. I know this sounds unreal. Why would they show so much care? I don't know. I challenge you to find out. See if they treat you as well as they treated me. Thanks, John and Christian! This is for uBreakiFix leadership, please replicate their kindness and professionalism.

Received top notch service here. It took just a 5 minute visit for Rick to fix my Galaxy S10. Would…read moredefinitely go back again.

I went in to get a new phone because it closed in 1 hour, wasn't even open. Don't waste your gas or…read moretime!

Thought this was an actual Verizon store, it's not, and they will rip you off. I just bought 2…read morephones and was charged a $40 'setup' fee for both despite the fact that I set up both phones myself once I got home with them. When I asked what I was being charged for, the guy said 'they have to hunt for promotions'... so basically you pay extra for them to do their job which you could just do yourself from the Verizon app. Do yourself a favor, avoid this place and go to an actual Verizon store.

I had a small crack at the top of my iPhone screen and took it in to get the screen replaced. They…read moreasked for payment upfront. I was hesitant but thought since it was in the ghetto, people probably take off without paying so I went ahead and paid with cash. After an hour of watching him struggle with my phone, he hands me my phone and I leave. I get in my car and nothing worked. I go back in and the tech acted surprised to see me. By this point, I was upset so I just told him to get it fixed and I went back to wait in my car. About 20 minutes later he came out to my car. I had my window down from smoking a cigarette and he hands me my phone and said, "it's fixed." I tell him to wait while I examine my phone and of course, nothing worked. I hand him the phone again and he went back inside. 30 minutes later he comes out and tells me he needs more time to fix my phone and asked me to return tomorrow afternoon. I said no, just give me my phone and I'll take it somewhere else. He pleaded with me and said his manager was on his way over to help him fix my phone and promised me that the phone would be fixed by 7:30 PM the latest. BIG MISTAKE! I arrived back at the shop at 7:25. As I entered the store i can see that the manager has another phone screen attached to my red iPhone. He tells me that the home button is broken and they are attempting to somehow install the digital home screen button on my phone. Confused and at a lost for words, I asked why are you doing that? Just fix it. The manager, a Nigerian dude proceeded to tell me he cannot fix the broken home button that I broke and I stopped him and told him, No. My phone was working just fine when I brought it in. I told him to put my phone back together and return my money. He got aggressive and said I was not getting a refund after all the time they spent on my phone. I laughted and told him he was crazy because I brought in a working phone and i am not leaving with a broken phone. He then got out from behind the service stand and tried to fight me. I didn't have any way to call for help so I went outside and stopped a lady walking by to call the police for me and the manager ran up and locked the doors. With all the ICE protesting happening, the police never showed up so I drove to the police station and filed a theft report. See you in court.

Great communication, work got done in less than 30 minutes and was by far the most affordable…read moreoption I found.

I went in to Boost Mobile to get a new phone and to pay my monthly fee. A few days later, after…read moreseveral issues with the new phone, I decided to return it. At that time, I indicated that I would be going back to using my old phone. The guy that was waiting on me called customer service to find out what should be done. Somewhere in the middle of that, my service was cancelled. So now I not only don't have a phone, but I can't get a refund on my payment. The lady that waited on me this morning promised that she would call me back as soon as she heard back from customer service (who said they would call back within an hour). No phone call. And when I called the store, I was told she had left for the day. Totally unprofessional and they don't appear to want to help their customers. I am angry, I have no phone, and they don't want to give me my $50 back. Would never go back there again, nor would I EVER recommend Boost Mobile to anyone.

Went in to store to find a good deal on a new phone and service. "Manager"?? said he could set me…read moreup with the phone and plan that I wanted for a grand total, that day, of approx. $251.00. But before I could say sign me up, he said he had a deal whereby I could get my phone for free. A "savings" of $149.99. Well, "Hook me up" I said. So, he performed his magic and in about an hour, I had the phone I wanted and my plan out the door. All for $147.75. Or so I thought. What he actually did was falsify a phone number so he could "port" me in as a customer of Metro PCS switching to Boost. Then he put me on a "Family Plan" (which I didn`t order) for $44.00 more per month than the plan I thought I had signed up for. Plus $7.00 per month per phone for insurance on two phones (which I didn`t order). I never received any 2nd phone, though I was assigned a phone number for it. Since I was there during work hours, I hustled back to work where, as I was setting up my new phone, I discovered what had actually happened. I returned to the store immediately and asked the "Manager" about making things right and his attitude was that I was ungrateful for the wonderful thing he had done for me in giving me a free phone. And that I was being unreasonable in asking for what I had ordered. All this in spite of the fact that he sold me something I had not requested and, to top it off, he didn`t even give me what he had sold me. So, I am out $147.75. Boost Mobile has lost a RETURNING customer. And I am strongly recommending that NO ONE do business with the thieves at this location or any of the other locations (including Metro PCS) run by this retailer and his brother as it turns out. This review is being posted everywhere I can post it. Including the Boost Mobile Corporate sites.