Sadly, The employees in the store simply lie to you to get you to sign up for plans. The store manager Juli Cabrales refused to help me after the sales associate lied to me about the details of a plan he signed me up for. It is sad that even the store manager does not want the customer to be helped but rather insult them and then dismiss the situation. She was very unprofessional and rude and clearly does not know how to properly train employees or run a store. Go to another location where the manager is not lazy and actually cares about the clients. read more

Although I had never been to this particular AT&T store before today; I had usually gone to the one in Lafayette which just recently closed. I had to bring my 86 yr old mother there to figure out how to transfer the contacts from her old Flip phone to her new 5G flip phone Johnny was the CSR that helped her and he could not have been more patient with her I was very surprised to see him transfer every single contact and go over the phone#s with her. He honestly could not have been more polite or helpful . With everything online now;this was the much needed break we both needed to get this chore completed read more

My husband and I had a great experience when we upgraded our old phones. The manager and the new trainee were fantastic . I was so glad we went here , we were treated like we were the only ones there. Wow the Manager really knows how to multitask too. Thanks guys for such great customer service. I kept referring us old folks as the over 65 club and it was so nice how they really explained everything so well. This store gets busy and yet they are so professional and efficient, quite impressive! read more

My iPhone 12 Pro camera just quit working. You would think for $1000 it might last two years.

Mike was exceptionally helpful when we ran into an issue with an old phone - great experience and highly recommend the location!

Horrible, I walked in and no one even acknowledged me. I understand they were helping a customer but to ignore me for over 10 minutes not even saying I'll be with you in a minute. They had an employee on the computer and she refused to assist me ignoring me when I asked how long it might be for someone to assist. Horrible customer service absolutely HORRID RUDE employees!!!!! read more

AT&T Store - Mobile Phones Near Me - Broomfield, Colorado

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No problem with the stores, but the actual phone coverage is pathetic. I had better coverage in rural Georgia 20 years ago than I do now in the middle of the Denver metro. Ever since they switched to 5G, I have no data service half of the places I go. read more

please read my review to find out a very effective means of reporting and resolving crappy phones and service! these stores are the worst and there is help available in boulder county !! boulder is so fortunate to have these resources that most cities do not! thank goodness! read more

Truly the worst customer service I've experienced at any business in years. We are long time (20+ years) customers with multiple devices on our account and have no doubt our business means nothing to this particular store. Wasted trips to this mall location, received the run around multiple times. I'd go back to using a fax machine if this location were the only option. Get it together AT&T, you're not the only game in town & on the verge of losing our money. 10/10 do NOT recommend AT&T. read more

Don't choose AT&T if you live in 80027. Terrible coverage before the fire and completely dark after it. Everyone else I knew had coverage after the fire except AT&T subscribers. I'm gonna drop it like it's hot. read more

Horrible customer service. We purchased an Apple phone that had a scratch on it and neither Apple nor the ATT store would replace a brand new phone. I will never buy another product from this store. read more

Rafael was so helpful and answered all of my questions. Such a great customer service experience and he truly cared about helping. thank you! read more

Terrible experience. Me and my family were trying to update my moms phone. We walked into the store and didn't even get a hello. We waited twenty minutes. There were 3 people there. How hard is it to just acknowledge your customers? Lost our sale. read more

Awful service! Bobby was the one that "helped me". I went in wanting to switch to an Android from an Iphone and he tried to talk me out of it. After making it clear I wanted an android. He tried to sell me some promo by lying about the cost. He said he would throw in a speaker, but I got charged for it. He then told me he would be fired if he returned it and asked if I could provide him with a job because I was the one that wanted to make a return....WHAT?.... When I tried to return it he was rude about it. I will NEVER go back! read more

I believe this location has moved to outside the flatiron mall near the food court side. I actually walked out after being talked down to for 10 minutes. The sales girl was snide when I asked questions when I needed clarification on what she said. She kept going back to her sales pitch and never did resolve the issue I came in with. She kept looking around outside, didn't seem to be really listening to me, very distracted. It was lunch time, maybe she was hungry? read more

This was my first time working with AT&T and this store was beyond great. Andrea was amazing and so through. I used to work for another cell phone company and I don't think we ever had any sales reps as great as she was. read more

I bought an IPhone 5s with a Sonix case back in July 2014. The case was defective and I took it to the AT&T Flatirons location to utilize the 1-year limited case warranty but the manager would not honor the warranty. She was also short with me and gave me the wrong information. I felt frustrated when I left. I then went to the AT&T store located in Longmont and they were great. They were not rude at all and did not charge me anything for the new case or the shipping. I've had other Sonix cases before and I've been happy with Sonix and will buy them again because they make my favorite case design. I will not shop at the AT&T FLATIRON location again. Not all AT&T stores are created equal. read more

Had a great experience today trading in my phone and upgrading. Didn't feel pressured into anything and was able to upgrade without a hassle. read more

Customer service was non-existent. My family walked in ready to buy phones for all of us. 45 minutes later, nobody had even said hello to us. At that point, both employees were working with one customer. We walked away. read more

Everyone was friendly and greeted me on my arrival. The store itself was super clean and the displays were easy to get at. Larry was great a had me set up and ready to go in no time. I had a certain price point and Larry worked to get the right phone for my needs. Thank for the excellent service. read more

I have had 2 seperate 5 star experiences at this store. Both times to upgrade my iphone. Easy, no hassle, great customer service. Andrea made the process fast and she knows the products and the plans. This is great because for someone not tech savvy like myself she can explain the different features of the phones and products. Andrea also made sure my old phone was backed up and when I left the store my new phone had all my contacts and apps already on it! The manager Oscar was also very friendly and made sure I was satisfied with everything. If you need to upgrade or get a new phone/ ipad/ apple watch or anything else this is the store you shoud visit! read more

Went in on Saturday to upgrade my 4 year old phone. Got a great deal with a 50% rebate sale on the G6. Lots to learn on the new phone but longer battery life and better pictures are just a few of the better features. Beware though... if you have 30,000 text messages it would take 90 minutes to transfer them all... i chose to wait and clean some out or just not convert them. read more

I stopped at this location after an upgrade switch at Apple Store to check a few settings on my new phone and verify options on my plan and they got me in and out. No wait and stellar customer service! Thank you! read more

Turned out that they lied about the amount of monthly savings we would have. We are paying at least $50 more than what we did with Verizon 'and' their service stinks. Can't have a conversation in our own home w/out having to walk outside to talk. Same thing when we're in the mountains -- where there is supposed to be service. They offered to "investigate" the issue, since they have audio visual, and wouldn't you know it - SILENCE. Suddenly all correspondence / phone calls stopped. Guess they found out we were told lies to get us to switch over. BAD decision & now stuck! NEVER AGAIN read more

I've been buying cell phones since the era of the bag phone in the 80's. The sales people are usually just great .. because, of course, they are selling you something. Jose, the manager at this store, went way above and beyond to help me on a warranty claim--can't heap enough praise on him. Have to lob some praise his way, and as well a caveat-- if you walk in and get Dawn as your salesperson, well .. just wait on the next available .. read more

Last November, I went to this store to upgrade my phone. I selected the phone that I liked and the sales man informed that this phone is not available and it has be ordered and shipped to my home address. After 10 days I did not receive the phone and my old phone was deactivated. I called AT&T and they told me that the new phone was stolen at the port that why I did not receive it. AT&T rep told me over to go back to the same store that I ordered the new phone and inform them about the stolen new phone so they can activate the old phone. I visited the store again and they were able to reactivate my old phone but they didn't allow me to upgrade my phone even if it was stolen which most likely by the delivery man. The management and the sales of this store were not helpful at all as a matter of fact were worthless for solving this small problem to upgrade my phone. Bad experience therefore I will never deal with this store again. read more