Was given no acknowledgment when I walked in. Proceeded to wait, still no acknowledgment.. 3…read moreemployees and not a single " we will be right with you ". Not even a smile

If I could give Bliss Studios zero stars, I absolutely would. This store may be an authorized AT&T…read moreretailer, but it is not an official AT&T store--something we only learned after getting burned by their deceptive business practices. We were lured in with the promise of "free" iPhones when trading in our devices and switching from T-Mobile after 20 years. In September, we traded in two iPhone 14 Pros for iPhone 16 Pro Maxes and were supposed to receive $1,000 off a Samsung Galaxy S24 Ultra. We also added watches and a fifth line to our plan. Things went downhill fast. When our bill seemed off, we visited the store twice and were told that the correct pricing wouldn't appear until after two billing cycles--as long as we had autopay enabled. Fast forward to today: our last two bills were way higher than expected, and none of the monthly phone credits were applied. After calling AT&T, we discovered the truth--Bliss Studios set us up with the wrong plan. The "free" phones only applied to the premium plan, but they signed us up for the basic plan instead. On top of that, the $1,000 discount on the Samsung Galaxy S24 Ultra never happened either. Since it's now past 30 days, we're stuck with this mess. To make matters worse, they took our fully paid-off iPhone 14 Pros and gave us only $385 in credit, and they took my paid-off Samsung S22 Ultra as well. Now, we're stuck paying over $5,000 for phones that were supposed to be "free" or discounted. Bliss Studios lied and scammed us, plain and simple. Stay far, far away from this place unless you want to be ripped off!

If I could give ZERO stars I would!!!!! I'm on the phone right now with ATT because I went into…read morethis store yesterday and SPECIFICALLY said "I DO NOT need a new phone, I'd like to upgrade because I had an iPhone 7 and it was getting time. Again, I'd LIKE a new phone, but don't NEED a new phone. WHATEVER I DO, I NEED IT TO STAY THE SAME OR CLOSE TO MY CURRENT BILL BECAUSE OF WORK." The Representative said ok. He proceeded to "help" me. He pulled up and showed me phones showed me a number that was $30 less than what I was paying. I was so happy and excited! When I got home, I received the myriad of emails from ATT congratulating me on my purchase and such. It had a "see what new bill looks like". I looked at it only to see my bill was $100 more than current bill!!!!! I SPECIFICALLY said it needs to be close or I cannot do it and will wait. $100 MORE A MONTH!!!!! I'm so pissed off!! I'll NEVER EVER GO TO THIS STORE AGAIN!!! And I'll tell everyone I know the shysters that work here! Disgusting!!

This is the best AT&T location. Nothing like the one on Geyer Springs. I can't say enough great…read morethings about the employees at this location. I hate I can't remember the names of the great young men there. They were very welcoming the moment I entered the store. They greeted me and asked me to have a seat and they would be with me soon. And soon it was. I had messed up the Setup of our new phones. The employee that assisted me was patient and kind. He undid my mistakes on both phones and completed the activation and transferring of data on both phones not missing a beat. Even when other patrons entered, he never hurried with what he was helping me with yet at the same time acknowledging and extending the same the same hospitality to the new ones as they entered. It took a long time to correct what I had done but they never acted like it was too much. I will be recommending all my friends. Thanks again guys!

This is a great store run by great people, but the underlying T-Mobile service isn't that great…read more The phone service is very inexpensive compared to AT&T (the company we moved to T-Mobile from), but the phone service in Saline County is spotty. Heck, the coverage around Arkansas is spotty as I learned when I was in north Arkansas and a friend of mine on AT&T was laughing at me because he had coverage and I had to drive about five miles before I did. I'm torn on how many stars to give this place because the folks running it deserve five stars, but T-Mobile itself deserves about three for great prices but bad coverage. I can't say enough good things about the store and the people running it, but T-Mobile needs to put up some new towers or something around here. If the company can solve the "spotty coverage" issue, it may turnout to be the best mobile company in the area.

Me writing a review for a T-Mobile store? Wut?…read more Justin and his crew are so good at what they do I had to give a shout out. Friendly, cool, warm, thoughtful, thorough. Just a great experience from start to finish. Totally validated our decision to leave AT&T - we did it for the savings and Justin's great service sealed the deal. Not your average experience.

No. Just no. Everything I have read on here is true. Direct TV is awful. Their representative…read morecalled me and when I tried to ask a question, they hung up. They frequently raise fees, they do not show up as promised, and the wait time when you call is ridiculous. I emailed 4 days ago and I am still waiting on a response. DO NOT use them!!!!

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

These guys are terrible! And I mean terrible! My just recently went through there and they replaced…read morehis battery. His name is Terry. After replacing his battery, they sold him a warranty as well. Now his phone DOESNT WORK RIGHT! Ringer is totally broken. He took it back they told him if they go in the phone and (the screen breaks) while THEY ARE FIXING THEIR SCREW UP he would have to spend another 200 dollars to fix it! THIS IS NOTHING BUT TERRIBLE BUSINESS AND ETHICS and taking advantage of my father who isn't tech savvy at all. He barely had the 200 to begin with.

What a bunch of clowns. I have a Samsung Zflip6 that is four months old. The screen broke in the…read moremiddle where it folds. Samsung agreed to warranty the repairs. I took the phone to uBreakiFix and the tech said they were very difficult phones to repair. Another tech then told me he wouldn't do the warranty repairs because of a small spot on the top of the screen that goes no deeper than the screen protector. Now I'm stuck paying for a 1200 dollar phone that Samsung had already agreed to warranty because the tech didn't want to do the repairs. The screen was fine until it BROKE IN THE MIDDLE. How about addressing the real issue!!!!!!! This place is a joke. Very unprofessional. And don't bother calling the phone number at Asurion. Sounded like a party going on in the background. NO HELP THERE EITHER. Please don't respond with some patronizing garbage. You guys are terrible. No excuse for bad business ethics.

L MOBILE. The wifi router you guys provide is a cellphone. It has a sim card, and it receives text…read moremessages. It has very slow internet, just as if u were using someone's phone hotspot. Just get like ATNT.

From the owner: Visit the T-Mobile store in Benton and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 20320 Interstate 30 N Ste 160 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Fidelity isn't exactly known for getting good reviews, but I've had mostly good experiences. The…read morespeed is great where I am, 125mbps - for American standards, that's really decent (and much higher than all competitors in the area). They do suffer from occasional dropouts - and it's usually in poor weather, but not always - but they're mostly limited to brief interruptions of 2-5 minutes, often at night when no one notices. Downside is, if you DO need to get through, it's a nightmare - like an hour on hold to be told "we don't have an ETA." But, they DID already know about the issue. I don't see why they don't simply get a twitter account and post live status updates. Also, enrolling in autopay on my CC was much harder than it should have been. For rural AR, I'm pretty happy.

Your typical cable company. Fidelity was the only internet in the area since we lived in Beebe,…read morethere was DSL but it was too slow. Fidelity was mostly unstable when we were a customer. It would go a few times a week. Their modem would take 5 minutes to reboot. They would have issues multiple times a month. They kept going up in cost, it got to $108. We finally had Rightfiber move in, they installed fiber and it was 20+ cheaper per month that includes taxes and everything. So, 330~ a year is saved after switching and it's more stable with faster upload. We thought giving Fidelity, a chance, they would improve their services and prices after competition came in, to keep existing customers. It was a mistake to assume this. So moved to Rightfiber a few months ago. I told Fidelity I am canceling our service. They kept billing, missed it for two days, and they billed for the entire month. They also wanted their terrible modem, which takes forever to boot to be driven to them. They wanted a person to drive about 30 minutes to an hour over to one of their locations. Wasting fuel and milage. At first, they didn't even want it to be mailed in. They said they'd call, randomly expecting somebody to be at home at that specific time they call, for tech to pick it up. No tech ever called. The billing department over there said they would prorate one month where we were late by 2 days, and the next month after, refund that one as well. Called a few times. It has been difficult dealing with them by canceling the service. I then got another email saying they were going to try and hit the card for January despite not having used the service since November or so. Now, they're letting us mail it in which may cost over $20. It is ridiculous all of this to cancel. Be cautious if you are going with them. First, use a credit card instead of a debit card, and I would recommend you consider avoiding using a rented modem. Even get a used one online, so if you ever do cancel. You don't have this issue. They might not have a contract to keep you locked in, but they make it a bit difficult to opt out.

Phenomenal service had a great experience with repairs on my phone would highly recommendread more

They were able to fix my Apple Watch when no other business would or could fix it! Very nice peopleread more