So this is a very mixed experience. Coming in you get a sales person who is probably going to be…read moreable to close a deal with you, talk about the benefits of the product. There's no question but that Verizon is very expensive compared to other carriers in the Buffalo area. So that's the downside. You agreed to buy the phone, and they have to order it and then they're supposed to call you when it comes in. Only they don't. So when you go back in to see if it's there or when it's expected in, and it turns out that it's been sitting in the back. So it takes hours to get you hooked up. I don't remember that happening when I went from one phone to another with AT&T but that might be because I stayed with the same carrier I'm not sure. And for sure check your bill. Because it definitely was a lot higher than I expected I had to call and get that all fixed. I was kind of a pain.

After Brand X cellphone company hijacked my phone number on New Year's day, I rolled up to this…read moreVerizon location & spent at least 2 hours with Mark getting my phone & hotspot back up and running. He wasn't able to reinstate my old #, but I was so happy with his customer service and knowledge base that I don't care. The location was semi-busy all morning, popular site for walk-in traffic. This location is on Delaware, just before Hertel, in a strip shopping center that includes Fleet Feet, a Credit Union, and Little Caesars Pizza. Mark shepherded me through this perplexing issue with patience and kindness. If you ever have reason to visit this location, ask for Mark. He's the best!

I came in for a screen fixing within not even 24 hours my screen went black I could hear all my…read morenotifications and calls but can't see . This never happened to me before I will never go to them again

From the owner: Local Business since 2018 providing used and new Cell Phones and Electronics from various Brands…read more Wide selection of Accessories. We do cell phone and tablet repairs. We also process utility bills and others.

Thank you for this excellent service. I went to the company to repair my laptop. Unfortunately, the…read moreengineer told me that he could not repair it because the problem is in the minor. And when searching for another place. My friend guided me to go to the FBF store. I did not expect at the beginning that my device was fixed because the shop was very small. This proves that the shops are not large. But whoever works with it. My device has been fixed within 5 days and did not cost me more than $ 190. I really thank you for this service. And I thank the engineer Jimmy for his gentle words. It is worth 10 stars. It deserves confidence

The Technician was Brilliant, Efficient and Knowledgeable in Phone repair. His prices were very…read morereasonable, The Technician was kind They also offer "like new" phones for sale. He brought my broken smashed and water damaged phone back to life, as if her were a surgeon...He took the stress away from worry..I'm so excited to have him as my Go To Guy! This business is a blessing to those on a budget..I sincerely recommend his work on Elmwood Ave. in Buffalo. He save all my data, including priceless pictures...His advise to back up my phone was just what i needed, without making me feel like a dumdum.... Bring your electronics to FBF Laptop and Phone Company...Our Community is Proud of this business.... I am so very grateful for his service!! Thank you my friend!!! May you have a blessed day, thank you for your service!! Call them at 716-331-3222, located at 104 Elmwood Ave Buffalo NY...Sincerely Janene G....!!

Finally someone in this business gets it... I hear the Rogers store in Fort Erie is locally owned…read moreand operated which is probably why the service is so good. After a zillion bad experiences calling call centres and getting no where it is great to be able to have such wonderful service locally in Fort Erie. The store is very busy which is also a great sign. I friendly young man helped me pick the correct phone and plan (as I was switching from another provider), the process was smooth and he showed me how to set up my voicemail and email accounts. What a breath of fresh air. The Rogers network has been great, if ever I receive roaming charges because my phone bounces over to the United States from time to time, Rogers credits back my account.

This is a bit of a mixed bag.. Some staff are very helpful and some are clueless …read more They are not at all helpful when it comes to billing issues and charge a fee to take a payment! They have poor phone deals and you are better off dealing directly with Verizon via phone or via their website

I can't remember the last time I received the type of fantastic service provided today at this…read moreVerizon store. The manager, Devon, made our switch as seamless as possible. He is very knowledgeable and service-oriented.

The food is very delicious and the the price is beyond reasonable also people who run the place are…read morequite kind, I will come again

The service and food is amazing, and I will be back for more, this is my new place to go nowread more

Great service, fair price. Took my iphone 11 pro max in as it needed a new charging port. Took…read moreapprox 25 minutes while i waited. Works great and was told to come back if there are any problems in the 2 months or so. Also, another customer came in a few minutes after me with a 15 pro max charging port issue. It just needed a cleaning and took 5-10 minutes.

Friday morning, I got a scary situation, when I unplugged my iPad I saw a spark in the USB-C port,…read morefearing the worst I plugged it back in to see if everything was okay, my iPad wasn't charging, thinking it was the end of that cable and charging brick, I tried other chargers in my house, 4 cables and three bricks and nothing. Dreading having to shell out an arm and a leg to repair it I had called out to several stores, all of them wanted $200+ plus tax, UniverCell told me it would only be $120 plus tax, and better yet they had the part and didn't have a Que! I was absolutely ecstatic! Quick friendly service with a smile, reliable service and low prices, if any issues happen to my iPad or phone again, I know what business to reach out to!