Great store. Staff is really helpful! Really took their time to help me with issues with my deviceread more

Been an ATT prepaid customer for 16 years. Came into the store on 12/16/24 to inquire about the…read moreChristmas sale for the IPhone 16. Store manager Lakela helped me with getting me an estimate of what my bill would be if I switched from prepaid to post-pay for the promo. She asked for ID to pull up my account confirmed my identification and provided me with the number of what my bill would be if I decided to switch over. It was a lot higher than my current bill so I declined and decided to hold off. Three weeks later I get a text welcoming me to "ATT New Post Pay Account" I go to the corporate ATT downtown Chicago to confirm it was just a mistake because I had not made any changes to my account recently. Store Manager downtown pulls up my account and confirms that I was switched over to Post pay and there is no way to be switched back without waiting out a 60-90 day period. They confirmed in the account that there was no customer signature, no debit care swiped, and no upgraded phones provided with the change. We then came to the conclusion that the store manager at the Lake Park Store, Lakela, went into my account and change my account type without my knowledge and authorization. Upon returning to the Lake Park Store to ask for help from Lakela, she informed me to call corporate and that she will not be helping me with the account. After waiting for assistance and being told to leave her store, she called the police after refusing to help me. The police arrived and confirmed the account was switched over without customer's knowledge. I plan to follow through with ID theft and fraud with Chicago Police.

My Debt Card was also fradulently used here. I had two charges come out that wiped me clean. When…read moremy a lady from bank called she was hung up on twice. They obviously knew that they are scamming people. Get a real job and don't steal people's hard working money.

The only reason they're getting one star is because they accept payments for my cell phone carrier…read more Other than that they suck because they sell refurbished phones ones that need to be recycled because they're no longer in circulation. My regular guy James is the one I deal with, but his friend from the Boost store next door has been running his shop for the past month and a half because he's not been there for whatever reason, but clearly he doesnt know what he's doing because half of James' customers have been coming in to pay their bills and get their phones on and he couldnt do things the way James did with speed and accuracy. I came in to pay my CLEAR internet bill and the guy who was handling James' shop couldnt put in the payment correctly and then it took two days to get the money refunded to my card which made me mad because my internet is what I use to communicate with my clients since I run a business. I came in to pay my cell bill the day before it was due and I was supposed to get a confirmation text verifying that I paid for service and I never got it and my phone was cut off the next day. I had to go over to the shop and show this guy the receipt and he got it straight because it was going to be world war III up in that store. I don't like people playing with my money and James is going to lose customers because his friend can't process payments correctly and make sure people's business is straight. Although the phone number is listed don't bother calling it nobody answers the phone anyway and the calls go to voicemail which is poor business manners. The shop is situated in Bronzeville just a couple blocks from King Drive so as many know how somewhat upscale the neighborhood is where this shop is located it's rather ghetto in nature. I would go someplace else and if you have carriers that allow you to do payments from a store or online through the automated feature where there's no fee to pay your bill. I think you'll save a lot of time and less stress because doing it that way will ensure that your payment actually went through and you don't have to dispute anything like I did today. I know this next month I will be paying my bill at a TMobile store because I'll know the payment went through when done through the kiosk. Don't bother with these cell phone places in the ghetto they're going to screw you over.

We like Ashley Perry who has been there for a while. We have been cricket customers for a time and…read moreshe is so helpful; SHe literally does everything and is an expert on all things phones. She assisted us with a new phone nad explained thoroughly what to expect when using a new phone. We switchrf from iPhone to Motorola and she worked on it for us to get us set up. Ashley is the one to talk to when you are at Cricket Wireless.

Soooooooo the "NEW CRICKET" SUCKS... At&t I mean... Going Back to T-Mobile.. The people in this…read moreestablishment are GREAT but the service & customer service that At&t provides is HORRIBLE.. T-MOBILE I'm coming home y'all...

The cashier is rude and when I asked him if he tells the customer thank you, he refused to say…read morethank you. The food for the sandwiches like fish and roast beef is pre cooked and sitting out uncovered. In fact all the ingredients are uncovered and sits out all day. The person who prepares the sandwiches doesn't wear a hair net and looks like someone they hired from the neighborhood. I wouldn't suggest that anyone patronize th

Very nice and helpful team. Big respect to Avril and Karlee for making it easy. All questions and…read moreconcerns were answered and problems solved. It was a great and very pleasant experience

T mobile is the worst phone company I traded a phone they take so long when the store clerk was…read moredone he changed my email to an email I do not use erased all my data I would not recommend this company too no one the manager is rude 53rd Hyde Park Chicago