When you go to certain businesses, you generally expect good customer service at the very least -…read morethis place is not only no exception, but they excel at it. I was coming to the area and I noticed there was a Verizon store near where I'd be, so I made a note to come here since I needed not only a new car charger, but I wanted to possibly get an upgrade for my son. Well, I was glad I did and despite this store being a little farther from me, this will be my go-to Verizon store from now on. It's that good that it's easily worth driving a little farther to get to. The customer service was excellent across the board. Everyone was friendly and welcoming. The rep who helped me - Matt - was perfect. He was knowledgeable, friendly, helpful, honest, and all around great. I made it a point afterwards that this will be the store I will return to in the future specifically for him. I actually have to go back soon to upgrade my own phone. The store itself is about what you'd expect - small, but comfortable. Neat, organized, and naturally all the latest devices are there on display and to tinker with. Depending on what you're looking for, prices are what they are. The charger was reasonable. The trade in/upgrade was also reasonable. The accessories - from the case to the wires were all reasonable. The added bonus was that my account was looked at and I actually got a little reduction in my bill (which was totally okay by me). Located in the Cortlandt Crossing mall, there's plenty of parking. I've tried most carriers and been to several of their stores - this was the best experience I've had overall and over the years, despite who the carrier was. Recommended if you're in need of their business and naturally if you're a Verizon customer. I will be back.

Had a great experience with Verizon today. It's always difficult to see who to trust when looking…read moreto make changes or upgrades to our cellular phone account. I had the privilege of working with Mickey at the store and he made it an awesome experience. He was very helpful and knowledgeable. I recommend anyone to come down and with him. You will not regret it.

Great customer service!!!!! Replaced the screen on my iPhone 6 Plus..... only took about 20…read moremins!!!! Would definitely recommend. Great work and very nice

Having the phone in stock when you come in the store and not having to wait 2 days to get it in!!!…read moreI definitely don't recommend this place!

Terrible service. The manager does not provide any solutions and only tries to price gouge you…read more Very limited selections on phones as well.

I recently switched from AT&T to Verizon Wireless. Because my husband's older iPhone required a…read morephysical SIM card, we couldn't complete the switch online. I visited several Verizon stores, but they either didn't have a SIM card available or were unable to assist. I was eventually referred to the Verizon corporate store in Mohegan Lake, where several representatives, including Jan Carlos, helped me. They were professional, positive, and determined to resolve the issue. Thanks to their efforts, we were able to complete the switch successfully. Before I left, Jan Carlos even provided his phone number and told me I could text him directly if I needed assistance in the future. That's outstanding customer service.

The associate that waited on me looked and acted like he could give two flying shits about his job…read moreOr me. I almost felt like saying did I wake you from your nap by any chance? Bro, if you hate your job that much try looking into a different career because you're not helping us for sure.

The service is so good/ all repairs explained and priced honestly - This shop is a GO TO SPOT where…read moreyou can get answers and QUALITY ! highly recommended !!!*****

I had some sort of spyware/virus. I called up the proprietor...he said come over..he fixed my phone…read morein minutes..charged me $20..also fixed my voice mail. how can you go wrong with service like that?:)

Just switched to AT&T and needed some assistance with my phones…read more I met Chris at the store and he couldn't be nicer. He spent all the time I needed to explain to me what I needed to do. Thank you for you patience with me. I recommend this store.

Just recently bought a new iPhone 11 from AT&T 3 days ago. The phone started to give me issues so I…read morewent to Apple and they said the phone was fine and to go to AT&T because if I am dissatisfied with the device or there is an issue with the device I have 2 weeks to exchange it. I went to 2 ATT stores and neither has the phone in stock except this one. I went in to speak with them and the worker called his boss, Brooke Fox, and told her the situation. She proceeded to tell me that I couldn't I've the phone back because there is an issue with it (meanwhile 2 other ATT stores told me different). If I could give this store and their management team 0 stars I would. The staff obviously does not know guidelines and how to treat customers. Terrible experience nor will I be returning.

Not friendly. NOT helpful. Had an issue setting up my phone. I was given a line of BS and sent on…read moremy way. Solved my issue when I got home.

They literally kicked me out as I waited for my car for sitting on their high desks…read more Dude said "it hurts our numbers to have someone sitting in here" meanwhile the store is empty and the high desks have outlets for people to use. Whatever just rude people. In what way does foot traffic and people actually being in their store hurt numbers.

Excellent. I came…read morehere specifically for Matt, who had helped me in another location - and of course it was another great experience at a Verizon location. On this day it was adding a line and finally upgrading my "old" phone. This was in May, so I'm a little late posting this review. As usual, Matt was great and was a tremendous help. This location is a little farther from me, but totally worth it. Inside was clean, organized, and neat. They had the accessories I needed as well. Parking is in the rear - there are doors in the front and back for convenience. Overall another great experience with Verizon and in large part thanks to Matt M. I'm quite certain I'll be back.

I would give this store negative stars if it was an option. During my visit everything seemed good,…read morewith apparently knowledgeable and attentive staff. But then problems started to arise. I was promised that a device that was not in stock would be mailed to me, then found out that was not the case. I had to have someone go to the store for me because I couldn't make it. Of course, when I started getting my bills I noticed moreproblems. My charges were not close to the amount I was promised. I contacted Sandeep to help out, and he was initially responsive and said he would straighten it out, but after he "straightened it out" my bills did not reduce AND I was charged a one-time fee of hundreds of dollars on top of not getting the discounted rate I was promised because he removedd my promotions (he said he had to remove the "wrong" promotions to get me the correct ones, but Verizon advised me that I just lost one promotion and my monthly bill would be the same inflated amount. The whole thing was 100% a scam and I will certainly never do business with this store again and recommend that no one go here.

The worst service on average ever from a cable provider I've experienced. Its like when something…read moreactually works you feel really grateful like they did a great job and you forget the hours and days it took them to fix the issue. Horrible horrible horrible.

Went in to request a cancellation of home internet and T.V. and was told I have to cancel by…read morecalling customer service. Then was on hold for 45 minutes on the phone before getting a live rep. Then was told I was being transferred to a 2nd person to finalize the cancellation and waited another 45 minutes. This person tried for 15 minutes to talk me into staying with Optimum. I said no thank you and the rep hung up on me. Clearly they are playing games and intentionally attempting to make it impossible to cancel service so they can keep charging you. So I will call one more time and if they try to play the same game again then I will play my own legal game with them. Do NOT sign up with Optimum! They will try everything in their power to never let you leave them by delaying and causing frustration in the hopes you just give up. Good luck with that strategy Optimum.

Unbelievable. The male employee (we were there on Sunday 7/6) was the laziest, most unhelpful…read moreperson I have ever encountered. Every question we asked him he said he could not help and to call customer service. He kept hiding in the back room And at one point we heard him using the bathroom because it was so loud and he must not have closed the door. He seemed very tired and was unable to answer any question or help our elderly mother with any technical issues. Even after I told him she needed assistance he rolled his eyes and walked into the back room. He finally disappeared for about 15 minutes and we waited longer and longer for the new phone to finish updating even though we saw it was already done.

Today my newly graduated college daughter and I went into your store to try to purchase a new…read moreIPhone 16 as her phone has not been working well....so we were willing to switch carriers for my daughter to get a new phone but no one would even say hello or acknowledge us as we walked into your store and sat there for over 15 minutes then left and went to the store in Cortlandt and was treated the very same way....no one would help us, even say hello we will be with you shortly...so guess what? We are staying with ATT & T and you lost a good potential customer and revenue of near $1000.