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    T-Mobile

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    5 years ago

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    Verizon

    Verizon

    3.3(19 reviews)
    0.1 mi

    This review is for Raul, in particular. I had read sour reviews on here prior to my visit so I had…read moremy defenses up. I went in during my lunch break to get information on trading in my phone and getting a new one. I was veryy reluctant to do so because I didn't want to get rid of my iphone mini. I was admittedly in a bad mood. He was very kind and patiently took his time walking me through the process and explaining my millions of questions. I was very hesitant to renew for my own personal reasons and was even skeptical of his intentions, but he kindly walked me through the pros and cons of either choice. In the end, I renewed my contract and am thankful to Raul for his willingness to treat me respectfully and kindly despite my hostility. Would definitely go back and recommend this store to anyone.

    My experience as a customer at the Verizon location store in Yonkers, store S E49301…read more I was billed for extra phone lines that were added without my consent or acknowledgment. A customer purchased two phones at the Verizon store in Yonkers (Store S E49301, 2586 Central Park Ave.). The customer expected one line per phone, as clearly documented on the invoice/order summary. However, the store associate, Nyiah, added two extra lines without the customer's knowledge, resulting in billing for four lines for nearly a year. When the customer called Verizon Customer Care to dispute the charges, they were informed that retail store associates sometimes receive incentives per line added, which may explain why these extra two lines were activated without consent. For 11 months, the customer experienced repeated service disconnections, was locked out of online billing, and no representative properly investigated the account--until December 8, 2025, when one agent finally acknowledged the unauthorized lines. The customer lives out of state and could not return to the store, leaving them entirely dependent on Verizon support. Verizon must remove the unauthorized lines and refund all charges. Under federal telecommunications regulations, this is classified as cramming--a form of telecom fraud prohibited by the FCC and state regulators. Your store is responsible for correcting this issue immediately.

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    T-Mobile - mobilephones - Updated August 2026

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