I walked in this store to "just look." And, let me tell y'all that man John G. ended up getting me…read moreto upgrade to a new iPhone 12 and a new Apple watch. The service is great, and attentive. The store is clean, and they have a great selection of phones, personal devices, and other accessories. But, if you ask for John, know that his sales pitch is smooth and you'll end up with new stuff you love, but you really didn't need. You've been warned.

4.5 star folks! So, I walked in, on a mission for one thing... a new pop socket. As soon as I…read moreentered... a young lady greeted me (with very little enthusiasm), then directed me to the pop socket section. I found exactly what I wanted in about 5 minutes. It's true, that I really dread shopping of any kind and always go in with a mission, while shopping. As soon as I found the pop socket of my dreams (not really, but you know what I mean), I went straight to cashiering. The young man at the stand was super helpful and seemed very eager to help me with my transaction. Now, that's what I'm talking about... customer service: spot on! To the young lady at the front, learn from that young man. It was because of you, this store got knocked down 1/2 a star by me. I do not have AT&T service, but was glad that they had a good variety of the accessory I needed. Yay for me!

Dropped a phone off thinking it'll get fixed only to get a call later saying that it cant be fix to…read more"water damage"

The response from the Corporat Mgr was fair, and all issues were resolved as I would have expected…read more He noted that I had been charged for a screen replacement for a different phone than I actually have and adjusted the bill to the correct price through the store Mgr. that was also very pleasant. Unfortunately, in between was a very argumentative and disrespectful regional representative that was trying to convince me that I had a different phone than I actually have. He sets a poor standard of service to say the least. Long story short, the issue was resolved,and the repair is as good as new. Thanks to the Sales and Corporate Managers.

Fast quick service. Miss Talisha (I hope I spelled her name right) was professional, caring,…read moreknowledgable and pleasant to work with. I will definitely deal with her and Walmart Optical in Denham from now on.

Had all of my information ready and on file. Remembered me from when I called on the phone from the…read moreweek before. Fast and friendly service. The associates name was rowena. The manager was very knowledgeable and her name was jennifer.

Katelyn is A-MAZING! This is the third purchase she has assisted us with. This time very unique…read moresituation. She managed to help our son who lives in Michigan to purchase the engagement set of his dreams for his love! She made it so effortless and managed the business side from here in Louisiana and ship to store in Battle Creek, MI. She epitomizes professionalism! Go.....RUN to Kay jewelers to see Katelyn for all your jewelry needs and WANTS!! Teresa Golden

We went to this Kay's location today to upgrade my grand daughter diamond earrings. We walked in ,…read morethe sales staff were in the back of the store and it took them five minutes to come out to the jewelry case that we were looking at. The African American sales person finally come out to greet us. We found a pair of 1/2 ct princess cut that we liked and were 849.00 So she immediately got on her phone with Skype face timing with her manager about pricing and trade in value of the earrings that we were trading in. So her figures were 299.00 trade in and 139.00 for warranty plus tax and total was 696.00. Then I asked about 1/3 ct princess cut and she said that I couldn't trade in my granddaughters earrings on those because they weren't at least 600.00 on price. So I said , you can't give me less on trade. She got attitude and said no that was company policy and it couldn't be done and I let her know that , it was done before for me at Mall Of La Kay Jewelers. And she got all rude and huffy , so I got my granddaughters earrings and left and went straight to Mall of La store. At the Mall of Louisiana store, I got the 1/2 ct princess diamond earrings regular 849.00 with 100.00 off for sale , 353.00 off for trade and total 435.00 with tax and without the warranty. So don't waste your time going to the Kay's at Juban Crossing in Denham Springs , Louisiana. They are rude there and will rip you off. Go to the Mall Of Louisiana Kay's where they are friendly and will not screw you around on pricing

The assistant management today was completely incompetent with handling a stocking issue that falls…read moreon the employee, not the buyer. When trying to properly resolve in a professional manner, the assistant manager was unable to complete intelligent coherent sentences and resolve the issue properly.

Might as well get my money's worth out of the PS4 I purchased last November. The two sales people…read morewere very helpful and informative in helping me decide between two games. I'm not a gamer but I try. Bought the new God Of War because the lead character had a beard. Seemed like someone I could relate to. The price of video games now is around $60. That's about the norm. There is a selection of used games and new for each platform as well as random toys, action figures and novelty items. It's everything you would expect for a modern day video game store. I give it a five out of five.

Very good experience at this location! Came in to buy an air filter and windshield wipers and the…read moreAsst Manager assisted me with everything. From finding the right parts to fit my car, to install. He was great! Professional and friendly! Definitely glad I decided to come here instead of going to the dealer which would been an extra $30-40 and I was able to watch him so next time I'll be able to handle it myself.

I have been dealing with the store for at least 20 years. 99% of the time, I have been pleased…read morewith the results. They don't always have what I want or need but they will bust a gut trying to obtain it for me or tell me where I might find it. Naturally, no place is perfect but given the amount of time I've bought there and the help I've received this store is worth 5 Stars.