I would love to give this place a great review, as 90% of their employees are very knowledgeable…read moreand VERY helpful, but I was just there today and I dealt with a very annoying employee who kept insisting that I was wrong about an insurance plan I had for my phone and had no idea what channels AT&T U-Verse carried and wasn't able to figure it out in the time I was there. However, if you're in the Greater Lansing area, this store is better than the ones at the mall, but not by much.

My experience with this store is very bad, the worst one. I will never go back to this store again…read more I purchased a phone of $80 and then wanted to return in the second day, with the package unopen. But they still charged me for $35 for restocking fee, although I have a coupon saying that the restocking fee is up to 10% of the selling price. And I also called the AT&T customer service line, and the representative told me that the restocking fee is up to $25. The stuff called Carlos told me that they don't care the feeling of customers and if there is any conflicts between the policy of their store and AT&T, the policy of their store has a higher priority. It's ridiculous and unreasonable!

Read the reviews. One person working. Line of 8 people when we finished. You will be waiting for…read morehours. The one good thing is the employee working was very helpful. zero stars but it made me click one star to submit a review.

Five separate times I have been to this location. 5. And every single time they have had ONE single…read moreperson working, and a line of 10+ customers waiting. Most ATT stores you walk into you have 3 people rushing up to asking what brings you in. Here you literally can't even get help because it will take 1.5 hours to be waited on. I'm baffled how you can have a functioning operational location for a multi global corporation with a lone single employee.

I had an excellent experience!!!! I got to meet the manager. He was so cool!!!! He even helped me…read moreout with a better phone than what I expected to get. So it all worked out. I will definitely be coming back to this location.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lansing store today.

For those of you out there looking for holiday deals, Verizon may look like a great opportunity…read more But it's NOT without a few years worth of grief and hassle. And they will give you both in spades. The stores themselves are great visits. Helpful, kind, overly busy. The problem with Verizon is BEHIND the curtain. They don't honor the stores gimmicks and promotions. Last year, I was a grand target of that. I exchanged my iPhone 11s for 13s and 15s. It was time. And they had a great promotion going. But they didn't honor it once it was activated. And there is the trick. Once you walk out of the store with activation, you've sold your soul. This last year has been a horrible one of constant calling to Verizon and here is what you get: PHONE TREES. Then authentication texts. Then a 10 minute wait to talk to an agent who you WILL BE charged $10 for. (And that's the EASY part). Once you get to the representative they immediately tell you what you OWE them and ask if you'd make a payment. Normally the answer is no, I've paid, can you please get me to a supervisor? Here is the thing: Front line representatives CANNOT help you do anything but pay your bill or connect you to another person. 2 out of 5 times the call WILL drop and you will have to start over. So stay still and don't pace around the house. I have been connected to a " supervisor" who wasn't one too MANY times. They will waste your time and tell you what you want to hear and get you off the phone. This happened to me yesterday. I had a payment arrangement made off a bill based on the availability of a check coming in from my business. I could tell it wasn't coming that day so I called to make sure my service was secure and make a new arrangement. I first got a woman who would not work with me at all, said there is nothing she could do and told me I needed to pay everything to secure service. I asked to speak to her supervisor and the phone disconnected. I called again, waited through the phone tree, had to re-explain to a representative before they would transfer me . After 20 minutes I was connected to a supervisor named "Red". He had a Vietnamese accent. In fact 80% of the people working there do. This is an observation, not a critique. But many times I have hardships understanding them. And the women supervisors - are mean. They are there to stop you. Do as little as they can. Anyway, "Red" listened to my concerns and said not to worry. He would take care of it and gave me several more days to pay! He sent me a Verizon text message stating the date it was due. He gave me his location ID and told me to not worry about it and to have a great day. Wow. This was a good feeling and so far, only an hour of time lost. But HERE is the rub. Throughout the day I received text messages saying my payment was due. So I called back AGAIN and waited to talk to a supervisor. This time I got a representative named Gabriel in the beginning. He was kind and could see the notes Red had written and said it looks right but he couldn't figure why there was still text messages coming. So he got me to a new supervisor: get ready... Lizzie got on the phone with me and I had to explain it all for the 5th time. She said and I quote: "Upon checking, I don't see anything here from a supervisor, you will have to pay immediately" I said that not true. I have texts from a supervisor here saying different. The representative read it back to me. You are mistaken. She said there was NOTHING there. And I shouldn't have been told such things and she was sorry for the inconvenience. I couldn't believe it. And she wasn't budging. I asked to talk to HER supervisor, she said she was the top of the chain. And she wasn't going to do anything else. I thanked her for her time and hung up and called again. (You HAVE to be nice or they will flag you). After another 20 mins, I got a supervisor named "Devri". I explained everything I went through the entire day. Devri looked into it all and after 10 minutes told me that "Red" was NOT a supervisor. He had no grounds to make those texts to me and was sorry for the inconvenience. I WAS outside myself with anger. Yet, she could see all the times I had called. She knew I was a customer of 5 years. So she said she would work with me. Can I pay 70% of my bill? I said no. Not for a few days. How about 50%? $300? I said not today. She then said she would "go out on a limb" and work with me and take $200 and create a new arrangement. (This was never an option. But I do know that a company is only as good as those answering the phone.) I said fine. She did. And it bought me 5 more days, but the treatment of the customers is HORRIBLE and CROOKED. Most people wouldn't have the time to set and r deal with them. And they count on it. They are a horrible company that happens to have a monopoly going very well for them. This is my warning and I plan to share it to as many who will listen. They are a very very bad phone service.

My phone stopped working and after an adventure in trying to get it fixed, I ended up back here…read more Anna, the young lady who helped me, was very pleasant. She let me know because I was under a contract, I wasn't eligible to upgrade for 7 more months. Fine. My phone had no warranty. Fine. I would need to buy a new phone. Fine. She would need to get a special activation code from her manager (who wasn't there and not answering phone calls). Ok When he finally answered he told her I had to pay cash for the phone. What??? Who's walking around with $600 in cash in their pocket? Not me. This is right after the guy in front of me was charged a fee for paying in cash. If I hadn't desperately needed a phone I would have went somewhere else. Not sure what kind of racket is going on here, but I won't be going back to this store. My advice to this guy: Make customers want to support local brick and mortar stores by making it easy to do business with you. I'll be ordering my phone online, with my credit card, when I'm ready for an upgrade.