A worker named Amanda has cut my phone off the other Workers. There of the manager have not been…read moresuccessful in helping me have not even tried to help me. My phone has been off since January 10, 2026 today is January 15, 2026 and I am still without a phone in SOS mode with no help whatsoever. This is the most horrible experience I have ever felt all because of their customer service and not trying to accommodate me or help me whatsoever. I want to complain. I want to voice write my complaints. Who how? What do I do please help and now they have called the police on me refusing to fix my phone whatsoever. I have not one time been mean ugly. I've been nothing but nice and patient and all I have got is a slap in the face.

Person really helped of explaining things and getting our new phones was a breeze but it did take…read moreabout an hour to transfer an old number from a different carrier.

i have the protection360 plan, so i went in to replace my broken screen protector. i was glanced…read moreat, but ignored and not greeted. after 10ish minutes of awkwardly standing there, a worker asked me "what i wanted". i didn't complain about the poor service and just explained i needed a screen protector and provided the type of iphone and screen protector. the man turned around, called a different name, then a bigger white man (i did not catch anybody's name) came out. he also did not greet me, but asked again for the type of phone and screen protector. i handed it to him, and he did it pretty quickly. he handed it to me without saying anything nor looking at me and immediately made his way to the back of the store and disappeared. when i looked down, there was the most horrendous air bubbles. so much dust too, it looks like he didn't even attempt to try. i asked the original worker who didn't have a name tag if i could get another and he stared blankly at me. i walked out, drove to the frandor one, and explained what had happened (at this point, i was doubting myself thinking i was in the wrong somehow). they looked at my phone, and BURSTED into laughter. they apologized and said they couldn't believe an employee had done this to me. they took a picture and fixed my screen protector. will forever continue going to the frandor location. this location has always had poor customer service but this was unbelievable! (i wish i had gotten pictures myself but i couldn't take a picture of my own phone).

Some people don't work bankers hours would be great to be able to get with someone before 10: 00 am…read morereally at least 9:00 am.

I had an excellent experience!!!! I got to meet the manager. He was so cool!!!! He even helped me…read moreout with a better phone than what I expected to get. So it all worked out. I will definitely be coming back to this location.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lansing store today.

Five separate times I have been to this location. 5. And every single time they have had ONE single…read moreperson working, and a line of 10+ customers waiting. Most ATT stores you walk into you have 3 people rushing up to asking what brings you in. Here you literally can't even get help because it will take 1.5 hours to be waited on. I'm baffled how you can have a functioning operational location for a multi global corporation with a lone single employee.

Needed help with a new phone for my wife. Roy was cheerful and professional. Had me up and…read morerunning quickly and no-nonsense. My store visit was a breeze, which was real nice on a stressful day dealing with a hundred different things. Definitely recommend this location for your cell phone needs.