For those of you out there looking for holiday deals, Verizon may look like a great opportunity…read more But it's NOT without a few years worth of grief and hassle. And they will give you both in spades. The stores themselves are great visits. Helpful, kind, overly busy. The problem with Verizon is BEHIND the curtain. They don't honor the stores gimmicks and promotions. Last year, I was a grand target of that. I exchanged my iPhone 11s for 13s and 15s. It was time. And they had a great promotion going. But they didn't honor it once it was activated. And there is the trick. Once you walk out of the store with activation, you've sold your soul. This last year has been a horrible one of constant calling to Verizon and here is what you get: PHONE TREES. Then authentication texts. Then a 10 minute wait to talk to an agent who you WILL BE charged $10 for. (And that's the EASY part). Once you get to the representative they immediately tell you what you OWE them and ask if you'd make a payment. Normally the answer is no, I've paid, can you please get me to a supervisor? Here is the thing: Front line representatives CANNOT help you do anything but pay your bill or connect you to another person. 2 out of 5 times the call WILL drop and you will have to start over. So stay still and don't pace around the house. I have been connected to a " supervisor" who wasn't one too MANY times. They will waste your time and tell you what you want to hear and get you off the phone. This happened to me yesterday. I had a payment arrangement made off a bill based on the availability of a check coming in from my business. I could tell it wasn't coming that day so I called to make sure my service was secure and make a new arrangement. I first got a woman who would not work with me at all, said there is nothing she could do and told me I needed to pay everything to secure service. I asked to speak to her supervisor and the phone disconnected. I called again, waited through the phone tree, had to re-explain to a representative before they would transfer me . After 20 minutes I was connected to a supervisor named "Red". He had a Vietnamese accent. In fact 80% of the people working there do. This is an observation, not a critique. But many times I have hardships understanding them. And the women supervisors - are mean. They are there to stop you. Do as little as they can. Anyway, "Red" listened to my concerns and said not to worry. He would take care of it and gave me several more days to pay! He sent me a Verizon text message stating the date it was due. He gave me his location ID and told me to not worry about it and to have a great day. Wow. This was a good feeling and so far, only an hour of time lost. But HERE is the rub. Throughout the day I received text messages saying my payment was due. So I called back AGAIN and waited to talk to a supervisor. This time I got a representative named Gabriel in the beginning. He was kind and could see the notes Red had written and said it looks right but he couldn't figure why there was still text messages coming. So he got me to a new supervisor: get ready... Lizzie got on the phone with me and I had to explain it all for the 5th time. She said and I quote: "Upon checking, I don't see anything here from a supervisor, you will have to pay immediately" I said that not true. I have texts from a supervisor here saying different. The representative read it back to me. You are mistaken. She said there was NOTHING there. And I shouldn't have been told such things and she was sorry for the inconvenience. I couldn't believe it. And she wasn't budging. I asked to talk to HER supervisor, she said she was the top of the chain. And she wasn't going to do anything else. I thanked her for her time and hung up and called again. (You HAVE to be nice or they will flag you). After another 20 mins, I got a supervisor named "Devri". I explained everything I went through the entire day. Devri looked into it all and after 10 minutes told me that "Red" was NOT a supervisor. He had no grounds to make those texts to me and was sorry for the inconvenience. I WAS outside myself with anger. Yet, she could see all the times I had called. She knew I was a customer of 5 years. So she said she would work with me. Can I pay 70% of my bill? I said no. Not for a few days. How about 50%? $300? I said not today. She then said she would "go out on a limb" and work with me and take $200 and create a new arrangement. (This was never an option. But I do know that a company is only as good as those answering the phone.) I said fine. She did. And it bought me 5 more days, but the treatment of the customers is HORRIBLE and CROOKED. Most people wouldn't have the time to set and r deal with them. And they count on it. They are a horrible company that happens to have a monopoly going very well for them and I plan to share it to as many who will listen. They are a very very bad phone service.

Was not helped for over an hour and was then told what we needed done can only be done online and…read morewe cannot open new phone lines in store.

I am very very pleased with this Verizon location. Derreck Turner helped me out a lot. I am trying…read moreto trade my phone in from sprint and was having a lot of complications. He helped me out and knew every answer I had. He was joking around with me and trying to get me to laugh because I was upset with sprint. He did all the trade in information for me! I will be coming back!

From the owner: Cellular & More is a Michigan-based Premium Retailer for Verizon Wireless that holds itself to the…read morehighest standards in the cellular industry. Founded in 1993, Cellular & More has evolved over the years and adapted to the many changes and challenges in the wireless industry, becoming the first Michigan-based company to receive Premium Retailer status in 2007.

Batteries galore and good service. This store is in a convenient location with parking.read more

Recently ordered a new key fob. Was told it would be in the following Wednesday. Took almost 3…read moreweeks. When in they were unable to program it after 1-1/2 hours. They still wanted me to pay for it. I refused and the manager agreed with me. Ordered another from Amazon and got it the next day. I was able to program it in less than 5 minutes. Works perfect!

It's difficult to find a guy like Andre at Gadget Guys Tech - who is dedicated to solving the…read moreproblem, is dependable, responsive and so good at explaining what the tech issues are- plus he is so patient! he worked on solving my folks' landline phone problem -- and we are so thankful we found him!!

My iPad wasn't holding a charge very well and eventually stopped charging altogether. I searched…read morefor a local repair business since the device was no longer under Apple Care. It was a stroke of luck that I found Andre at Gadget Guys Tech! The service was professional, quick, and affordable. He replaced the battery and my iPad is just like new. Highly recommend Gadget Guys Tech for your technology repair needs.

Customer beware. They took advantage of my son's lack of knowledge. Then when confronted about it,…read morethe store manager Nate promised to try to resolve the situation and then avoided getting back with me or responding to my attempts to contact him. Do not ignore the negative reviews. Deal with the corporate stores where they are honest, straightforward and take customer service seriously.

Went in with a phone problem. Guy told me I would have to pay $200 for a new phone yet did not even…read morelook at my account to see I'd met my deductible. Additionally, the salesman tried to explain that the warranty was null and void which was incorrect. I don't even think this guy understood the meaning of those words. Horrible service and simply unknowledgeable.

Apple placed a $1,147 hold on my checking account for an AppleCare replacement…read more I returned my damaged phone immediately, and FedEx tracking shows it was delivered Wednesday morning. However, the hold has still not been released. When I contacted support, I was told the device was only received "today," which contradicts verified tracking. I was also never informed about the hold upfront or the option to avoid it by sending the phone first. This is unacceptable. I need the hold released immediately or a confirmed release date. If this is not resolved promptly, I will escalate this through my bank and file formal complaints. On a recorded line the customer support person clearly told me that they received the package today which is 2.25 days after delivery confirmation. Is apple now hiring dishonest people? This is so disappointing!

Efficiency, good prices, good communication, friendly people, no pressure. Office staff were very…read morehelpful, and installers did a great clean-up job.

I had an excellent experience!!!! I got to meet the manager. He was so cool!!!! He even helped me…read moreout with a better phone than what I expected to get. So it all worked out. I will definitely be coming back to this location.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lansing store today.