Malfunctioning "proximity detector" After visiting "Genius…read moreBar" at Applestore and trying their solution (reboots) and failing, I contacted Apple and described the problem. $295 + S and H! I contacted Bauer who said he did iPhones. He took one look and said come back in an hour! I did and $35 later I have a fully functional phone again! This is fabulous service.

Norman at Wye Oak Mobile Repair is top notch when it comes to customer service. He will give you a…read moreprice and stick to the price and commitment time for delivery. He is very honest. I was told by Best Buy and Asus that my laptops screen was unrepairable. Norman not only got right back to my message but had looked up a screen replacement, price and delivery time. He said i coukd mail it to him or bring it by. I chose to bring it by. He was on time and stuck to his price. Not bad for an unrepairable laptop. A year and a half later he repaired a corrupt file by remote access. If he can't do the job he will be honest and tell you. Norman is exceptional in my book.

This is the first negative review I have ever written for any business and I think that should say…read moresomething. I did not authorize part of my purchase and once I realized that this had happened I contacted the store to notify them. Instead of doing the right thing and authorizing a refund, they gave me store credit which is an unacceptable solution but supposedly the only one available to me. The money is not the problem, it's the principle. Will not be using this location again.

We had a great experience working with Percy. He went out of his way to help us and solve any and…read moreall issues

Just like the other review. Worst customer service. This location used to provide wonderful…read moreservices. Since the change of staff, they are rude and unprofessional. I will never step foot in this location again. I have complained to T-MOBILE previously. Nothing has been done. I'm considering switching service.

Horrible service!! The most inept customer service I have seen anywhere!! I visited the store to…read moreget a replacement screen saver as my plan covers the service. I purchased the phone over 2 years ago at the same location and have over the course of that time had a few replacements. I have had excellent service over the course of the 2 years I have frequented the location with the exception of today. I went in around 11:45am and waited a couple of minutes for another customer to complete their transaction. The rep pulled my account and told me I had been given the incorrect replacements on my phone over the course of the last 2 years and she could not replace if I did not have the original receipt of the screen saver I purchased June 17, 2022 because she did not have record of it being purchased. I said I have never had an issue with the 3 or 4 reps I have dealt with previous visits to the store and she said well they gave you the wrong thing. I was like really all 5 did not know what they were doing? So she went to the back to place a call, 30 minutes later the rep comes out and says I am waiting on a call back I will call you when I receive an answer. I mean what answer just give me a replacement as my plan has and mind you I pay for. So 4:45 pm I have heard nothing back from her and go back to the store. She said oh I shredded your number I wrote down by accident no sorry nothing! So she brings up my account and even questions that I purchased the phone there! Then she finds it on my account but cannot find the screen saver detailed receipt from the original purchase. Again 5 other reps were able to locate the account info no problem! Never going back there again!! Verizon here I come because the rep never apologized nothing I said I am taking my business to Verizon and she could have cared less! What a POS!!!

Pushed add ons that made a bill of $350 to my 91 year old grandmothers refurbished phone purchase…read more When I tried to call back they refused to remove any charges unless everything was returned with original packaging.

Store is acceptable. No one there so not busy. I walk in - without a mask- and the sales rep is…read morealarmed and asks me if I have a mask. I didn't. She asked if I had one in the car. I don't. So she went to the back came out with a mask and says "do you have a question before I give you this mask because I only have a few left". Wow. So from a safe distance I explained my reason for being there. Customer service is about the customer. Making the customer feel like a valuable human. Learn it. Embrace it.

Jason's Computer Service team are professional, courteous and efficient!…read more I was familiar with them from years ago and am visiting the area for weekend. An issue with my Mac occurred; and Maureen fit me in with no appointment on a busy Friday morning. William listened, patiently, to my two issues and immediately initiated a full diagnostic. He expedited service. Rather than having to leave my laptop for a couple of days; my laptop was fully restored and running within 3 hours! The fee was very reasonable.

I called for a repair on an old Mac. They couldn't help me but quickly provided a referral. Nice…read morework, thank you.

Fixed me right up to repair my screen. Pleasant conversation to boot! And a fair price. Look…read moreforward to exploring what additional services they offer. Just 4 stars because there is always room for improvement.

I WOULD NOT RECOMMEND Fix Ur Crack- I made the mistake of allowing this company to replace the…read morescreen on my brand new iPhone, as it had a simple crack. After paying $180 CASH on Saturday May 10th, the screen was replaced for the first time. Immediately after the screen was replaced, there was an Error message on my screen, advising that the product was not compatible with Apple, and the screen was glitching. I advised the technician of this before I even left the parking lot, and I was told to wait over the weekend to see if the glitching would "resolve" itself. The glitching gradually became worse. After calling the store on Monday May 12th, I was assured that I could come back and have the screen replaced for a second time. When I arrive to the store, I was told that the screen was actually not in stock and it was currently being delivered from another store. I left the store, and then returned, hours later, at the time the technician advised it would be in stock. When I arrived to the store for the THIRD time, I was told the part hadn't been delivered yet. I never received a phone call, text message, email, or any other form of communication advising that the part hadn't arrived. I then waited for two additional hours... it still hadn't been delivered. When I requested a refund, I was told that it had to be processed in their system and that because I paid cash, they do not keep that amount on hand and someone with higher authority would have to go to the bank... I come back to the store the next day to have my screen repaired, once again. (I called and confirmed it was in stock and the technician advised that shipment had came in that day but hadn't yet opened the box, after I requested, multiple times, to be contacted when the part arrived). After about 30 minutes after the second screen was installed, my phone began overheating and would not hold a charge. I NEVER had this problem, not even once, prior to Fix Ur Crack installing their screens on my phone. I have requested, for weeks, to talk to the owner, Ryan Lawson, and he has not returned any of my phone calls or voicemails. Ryan had communicated through one of his technicians that he wants a chance to "resolve the issue" by testing multiple phone screens on my phone (that are not Apple products) to attempt a third screen replacement. Fix Ur Crack has had several opportunities to fix the problem that they caused. I have requested a refund of the cash that I paid to this business, as they have ruined my device and I have to pay $300 for a new phone. An additional $180 was literally wasted, and when I requested a refund, the company refused, and said they would consider putting my cracked phone screen back on, for the POSSIBILITY of a refund. When I asked if they still had my original, cracked screen, the technician responded with "Well, we keep the broken screens in a bin and I can't guarantee that it's still in there" ... I can no longer use my phone throughout the day, as it becomes too overheated. The battery life is nonexistent and I've advised, multiple times, to this company that I stay at home full time with my baby and NEED access to a phone, especially in the case of an emergency. I've learned my lesson by never paying cash to a business again, and I'm hoping that someone else doesn't make the same mistake by using Ryan Lawson's company, Fix Ur Crack. Ryan should consider Fixing His Morals.

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.