This is not a review of the store but the company. At&t is 100% dishonest. I have repeatedly tried…read moreto downgrade my quantum fiber plan to a liwer monthly price and every time they tell me I have to do it nyself. I go and follow their very confusing, convluted website, get email confirmation that the change was made then, still get billed the higher price. Their customer service agents all claim that they can't make changes to your plan. Some have even gone as far as to tell me that they don't have a lower price plan. It is all lies and cororate greed. Avoid them at all costs.

stopped in a snow day, was helped out promptly by all the staff. carter helped me out on getting a…read morebrand new phone !

Spend the extra $ and go to Apple and have it repaired right. I needed a new screen and had it…read morereplaced here; about 3 weeks later I cleaned the phone with some water/alcohol and some leaked into the phone and wrecked the phone, so I went back with my receipt and told him what happened. It sounded like he was going to replace it for free but then when he was done putting on the new screen he said it was another $110. I told him the phone was water resistant before and he showed me the paper he has everyone sign; however, he doesn't tell you the phone is no longer water resistant when the screen is replaced, and he also, conveniently, doesn't give you a copy of the waiver you sign, just a receipt. He started yelling at me when I told him he should let customers know this info and that he should give everyone a copy of the waiver and some sort of instruction. He doesn't speak very good English, but I could tell he understood me, and he also conveniently was pretending to fix it, but sprung a new $110 bill on me after he replaced the screen. Rip-off artist. Go elsewhere where you get some instruction and a better repair.

From the owner: Mobile phone repair，Phone cover ，Phone batteries，Broken screenread more

Chad made the process of repairing my iphone screen a breeze. Dropped the phone with him for 45…read moremins and the broken screen was fixed. I was reluctant initially but he is very professional. I would highly recommend his service.

Fast easy quality battery replacement on my iPhone 7. excellent price and easy Venmo payment.read more

good quality service. fast (20 min) $100, but 5% off if you leave a review on yelp. The person…read moreworking the kiosk was helpful.

From the owner: Simply unrivaled in our dedication to truly knowing our customers and what they need, FIX IT is the…read moreonly technology destination you can trust to offer every repair and style solution imaginable for your device – all from a one-stop-shop.In our stores, you’ll find a team of friendly, trustworthy experts that are ready to help you find FIX IT or select the style you’re looking for. Whatever you’re seeking, you can consider it done with FIX IT. It doesn’t matter what your repair or style needs are – we’re the place you can trust to find the exact solution you’re seeking, delivered by a team of experts that know you by name……

In general, no one likes to go to a cell phone store and it is always going to take awhile, that is…read moreout of everyone's control, so there is no need to be mean to those that are working there. Been to this store a few times, and honestly, everyone is amazing. I have had great interactions with everyone that works there. They are patient, kind, and take their time to address your issues and really put their best foot forward to ensure you have what you need. This is definitely the best store to come to! If you are able to make an appt ahead of time, that is helpful because it gets kind of busy, especially on the weekends!

Gigi!!!! Was amazing! She is an amazing person who helped me pick a plan, walked me through getting…read morea new phone and watch! To start off this location is awesome very efficient and very personable staff!! Can you get a new phone and a new plan switched over from AT&T you know it's never going to be easy and they made my experience as effortless as possible. Working with Gigi, there were some small hiccups. She was extremely Patient ! Helped every way possible and resolved every obstacle that we had to face. Even towards the end when I almost had the phone in my hand, it was accidentally shipped to my house. So I had to wait a few days. She went above and beyond to take care of me and make everything right! Really appreciate her customer service and I would definitely recommend going to this location and trying to work with her. Thank you again for your patience! As it is a process to go from one carrier to another and transfer your phone number! Also, my service is way better than AT&T in Minnesota......

I have been to this store many times over the last few years. Each time the staff has been helpful…read morewhether my need was related to equipment, service plans, or helping me understand how to use various features. Since the ownership changed recently, my experience has only improved, including just yesterday where the owner of the store took 45 minutes to help my mom clean up my parents' account to right size their data plan, with a pretty good cost savings each month, and also worked with her to fix an ongoing issue with her tablet. He made nothing from this transaction, but with this kind of customer service he's earned a long term customer.

My experience at this "authorized Verizon" dealer was unsettling, to say the least. The individual…read morewho helped me was Jay. With behavior that was condescending and arrogant, Jay treated me with disdain, making me feel stupid because I am 75 years old and not familiar with all the au courant cell phone lingo. Manipulating the transaction with verbiage beyond the understanding of any educated person, I thought I had purchased a new iPhone 17 Pro Max at a good price point. After signing the paperwork, Jay informed me my phone wouldn't be available for weeks, and I would have to wait until someone from Verizon contacted me. However, my new plan would start immediately despite not having a new phone. Jay rushed me out of the store because he had someone waiting for him. The next day, my iPhone 11, which I've had for years, began malfunctioning and was unable to connect to a cellular network without an Internet connection. I called to speak with Jay, who said, "Okay, but I have another customer in 40 minutes." I rushed over to the store, and in a haughty manner, Jay asked, "What do you want me to do? I have never heard of anyone having this problem. Do you want me to remove the SIM card?" I had no clue if this would work, and besides, mysteriously, my phone began working normally when Jay did something to reboot it. Shrugging it off, he said, "You can't cancel anything until you have a new phone, and I have no idea when that might arrive." He looked away, and my wife and I walked out of the store. Feeling nervous, I phoned Verizon and canceled everything --the new order and the new plan, despite what Jay had told me. While I cannot comment on this store, I can unequivocally advise everyone to avoid Jay like the plague. Jay obviously shouldn't be working with members of the human race since Jay's superiority allows for no empathy or kindness. We are all garbage compared to Jay.

Very good service I got it serviced it & it was one min off but I'll be going back to get it fixed…read morebut over all amazing service quality they replied right away got me estimated right away as well beautiful watch

Owner insisted that the problem with my watch was the battery. It was not and when I asked for a…read morerefund, was denied. I have used this location before and was satisfied with the service but this time, I was not and will not go back here.

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

Terrible place to go purchase anything ! All the employees…read moreare teen who don't give a penny about customer service