After several disastrous hours on the phone/chat with Verizon, I gave up. I booked an appointment…read morewith this Verizon store and received outstanding service. Derek spent multiple hours helping me sort out an issue made overly complicated by online Verizon support. Everything that was promised to me was executed. I recommend booking an appointment before going to this store. This particular location can be extremely busy, but I watched every employee greet each walk in customer immediately. I also want to highly commend the Store Manager. He was working just as hard as every single employee. I have worked in human resources for 30 years and this store is run very effectively within the parameters corporate has allowed them. I said this because corporate Verizon really should expand the support tables in this store.

Verizon does a "service charge" to just transfer data from the old phone to a new one. They are…read moreright now charging $40 to my neighbor JUST to transfer data, she is a military widow in her 80s. She had to save $40 so this rip off company can take advantage if her. My advice, don't do business with Verizon.

I came in to address a Windows lockout on my laptop and they had me fixed and out the door in under…read more10 minutes. My heroes! Will definitely use again (when needed). -CC

Dishonest and awful. Overall they have no accountability, lack of professional customer service,…read moregodawful diagnostics, and abysmal integrity. To be precise, my mother went in to have my brother's Switch repaired, which to anyone obvious it's a USBC-Port issue which Google claims UBreakiFix can in fact fix - they don't ask any questions, plug a chip into the device, claim it's the battery, then take the device. She paid 140, wasn't even called that the repairs were done, then after picked up and plugged in at home, the Switch still doesn't work. She calls, no refunds, they tell her they can't do USBC repairs, which is absolutely ridiculous. Instead of offering at least half the 'repair' price back or the entire thing free of charge since they didn't even fix the issue, they simply say 'no can do'. These guys could've at least tested after 'repair' that the battery was even the issue and gave a call and stated so, even directed us to another place that has people who do microsoldering to fix the issue, because the issue CAN be fixed - they either don't have anyone with the knowledge to do the repair or quite frankly, they enjoy ripping people off. Multiple negative reviews that exist about UBreak follow this trend, so our fault I guess, but DO NOT take your devices here if you want honest work done. These guys will rip you off; fail to fix the issue, do nothing, pretend to be courteous in a response to their negative review, and overall fail to make up for their shortcomings. DO NOT take your devices here.

After moving from Viasat, CenturyLink seems like light speed, though I haven't had the misfortune…read moreof losing my connection yet, I anticipate it will happen though and for that I'll still fall back on Viasat (which is by far the worst internet provider I've ever had). CenturyLink's customer support is awful, calling them for anything, trying to get a hold of the right people, getting a new account activated, it's all a horrible joke. However, the onsite technicians make up for it all the way. The guy that came out today was super nice, he helped me get my connection fixed, he setup my internet and made sure I could get online before leaving. By far he made up for all of the grief I've had so far with this company, but I'm still giving them 3 stars because it's 2021 and they've had plenty of federal funding and aid to expand their broadband network and we're still in the dark ages. A 10 mbps connection is NOT broadband in 2021. What they've done is borderline criminal.

Moved to Colorado Springs last Friday, 15 August. I was super excited to get set up with…read moreCenturyLink as I've never used them as an internet provider before. Come the day that I finally get setup on 20 August, the service itself was unbelievably slow. I had to go with a 100 mbps speed because that is the current limit at my apartment complex, but I was assured it would meet all my needs with my devices and activities, so I went for it. In less than 24 hours, I cancelled my service because I could not stand the buffering, delays, and colossal speed on just my computer alone. To make matters worse, you'd think they'd have some policy for new unsatisfied customers who are looking to cancel their policy in less than a day. Instead, their way of saying bye is charging you for their service for the next 30 days even if you aren't using them anymore. Their excuse? "We are here for you in case your future provider doesn't meet your expectations until the service is cut off." CenturyLink didn't meet my expectations, and I was lied about how good the speeds were. I shouldn't be punished by paying 30 days of service!!! Even if another company didn't provide what I wanted, I wouldn't resort going back to them! First and last time ever using CenturyLink! Good riddance.

I was dreading having to fight for every dollar when signing up for new WiFi services, but I was…read moredelightfully proven wrong. Matt and Dylan were amazing! There was a line out the door and Dylan was calm cool and collected, and taking the time that every customer needed to feel seen and heard. It did take a while, but Dylan was doing quality service so we did not mind. Then after waiting for a sec, Matthew helped us set up a service that fit our needs and we felt no pressure to buy more than we wanted. He was super helpful and made the process seamless. He made sure we were taken care of and took the time to explain everything to us to make sure we understood how to set everything up. Everyone else at the store seemed to be in the same vein too, very good at providing a quality service. Hats off to the people at the university park xfinity, they handled a lot of people very well and Dylan is doing a great job as a manager. If you need WiFi consider going here!

so i have been a customer for a long time and have been trying to get peacock with ad free…read morecommercials and still have not heard anything from them. also the very first agent i spoke to said that i could get a upgrade on my phone. that it was free because i have been a customer for a long time. then the 2nd, 3rd, and 4th agent all had mix messages saying that i had to have a line of credit in order to get my upgrade and one of the agents had no idea what i was talking about. false advertising and false marketing, for telling your customer that they get a free phone upgrade and then say oh well you have to have a line of credit before doing that which is a bunch of bs. because if the first agent could almost get through the order without an issue, how come the other agents couldn't. the only reason the first agent didn't finish is because we got disconnected. now here is what xfinity can do or i will be changing proveiders they can credit me for 2 months of issuses that we had and they can also upgrade me for my new phone sure i can pay the payment plan. the phone i saw was like 10.00 to 12.00 with a payment plan. now if they don't want to do that then they can bet i will not only doing this review but also yelp and getting the news involved and contact fea and coming after them. the only good thing was the agent his name was ramos he is a very great agent

"Sorry, we just don't care so go somewhere else. Sorry you…read moreare stupid." Just terrible. Last year, I went to this store to buy an iPhone 14pro. They said they couldn't get any but I could by the 14 plus. I didn't care about the difference in cameras so I bought it. Purchased their "lifetime replacement" screen protector on their recommendation so I wouldn't have to worry about it again. Went back in today as my screen protector had some cracks and they told me to go pound salt. The very kind employee tried to help me and then.... enter management. The manager came out and spent 5 minutes talking down to me and then talking crap about the iPhone 14 plus and how no one bought them (what???) and so although they had screen protectors that fit my phone, they wouldn't honor their lifetime guarantee and I should go to another store and try my luck there. Not one "I'm sorry" or "this is on us." He made it utterly clear that I was an idiot for buying this phone as well as anybody else who did, and he gave no s$&ts that I gave them $40 for a $8 part or that they had promised to replace it. Didn't care that I had bought 4 phones from them in 4 years. Didn't care didn't care didn't care. Awesome. I pointed right at their lifetime guarantee sign set just 5 feet away and he just shrugged and made it clear I was being unreasonable. Never going back again. The statement seems to be "you are stupid for coming into our store, and if you don't know everything about phones, too bad dummy." Utterly disgusted and disappointed. The employees themselves are kind and accommodating. I like brick and mortar stores and go out of my way to give my money to the locations that I know. I had been coming here for 5 years and spent thousands. This manager has convinced me that I should never step into another AT&T ever again and just go to Amazon. In fact, I'm clicking buy now on my second screen as I type this. Nice job AT&T. Another customer lost. I'll start carrier shopping..... now.

Great service. The manager, David, is very personable and helpful. He hooked me up with a great…read moredeal! Took time to educate me on things I didn't understand. Very friendly. Overall a great experience. Thanks, David!

I visited this store a couple days ago to obtain some assistance with my Verizon bill. I was met…read moreat the door by MO, who was very friendly and professional. Mo listened to my issues and really took charge to resolve the issues, which were very apparent to her. Mo contacted Verizon customer service and explained the issues and really worked to make sure I was getting the best deal, and to get what I was promised by the phone rep. I cannot say enough about how great MO was to work with and how she made sure I walked out of the store satisfied with the end result. Mo made sure to tell me that if there were any other issues, I should contact her and she would engage and make sure any future issues were resolved. Thanks so much Mo.

A shout out and a big thank you to Sam. You were so wonderful and helpful with myself and my friend…read moreSteve, who has some dementia. You got the job done when no one else could thank you so much for all your kind help, patience, and service. You went above and beyond thank you so much. Have a wonderful New Year.

I'm just, after a decade with Verizon, I'm not that into you anymore. I don't like the way you…read moresell your products. One has to be on there game when going in for an upgrade. You will end up leaving scratching your head, wondering why you paid a couple of benjamins for taxes, fees and accessories before you even leave the store. Not to mention the activation fees getting tagged on your next bill. I feel that my best interest as a customer is not the concern of the friendly guy behind the counter. No, his best interest is selling as much as he can without having to go into much detail about it. I can take the blame for not questioning the charges or inquiring in more depth about certain product promotions, but I have to say I'm just not happy being with Verizon any longer. I have bought my last phone, last contract.

Signed up for an iPhone plan and purchased a MiFi on July 16th with a data plan for $65 for both…read moredevices. When I arrived home my iPhone had a very bad signal and I was unable to even send a text. I returned to the store and the iPhone settings were changed and I was told that it should work now. Same problem when I arrived back home so I took the MiFi out of the box and turned it on and noticed that it did not have a decent signal either. I returned to the store a third time and requested to return the MiFi and cancel the iPhone plan also. My request was denied and I was told to return to the store tomorrow. When I arrived home a made a cell phone call and my phone went dead so I took it to Best Buy the next day because I had my iPhone warranty with them and was informed that Verizon locked my phone out and Verizon telephone rep stated that "I had to go to Verizon's corporate office in order to have it unlocked." I told the corporate officer how badly I was treated and how dare them lock my own paid for iPhone like that, especially being a senior disabled veteran with a compromised immune system. He apologized and instructed me to return the MiFi and stated I had a 15 day return period to qualify for a refund on it. I was forced to keep it overnight and did not even have it for 24 hours. When I arrived with the MiFi I was charged an additional $37 and threaten with not turning off the auto pay on Verizon's plan if I did not pay up. Fine way to extort money from disabled veterans and senior citizens.