No lines Service was fast But totally useless went in about a cellular issue Never asked Fo My account info Took out SIM card with phone still on Blamed it on Apple Will not be back read more

Had a REALLY bad experience at this AT&T. Went in to pick up a preorder, guy got the box, and practically threw the phone at me. He asked for my number, and then told me you're all set, he made a mistake, blamed it on me. He then walked away without saying bye, just literally walked away after he realized he had made a mistake. I then went up to another associate, told them what happened, and he said he would call the store manager over. Store manager instead of coming to fix the situation, came over yelling and saying that next time I should talk to the associate more. LIKE THAT'S HIS JOB, I don't work there or know what he's doing. I told him what he was going to do for the mistake his associate made, he said he would issue me some credits (let me just remind you, they NEVER asked for my ID to verify my account, so someone else could have just walked in and gotten the phone). At that point, I asked to speak to his higher ups, and he gave me his card, walked away, and told me he wasn't comfortable to give me the store number or anything else. I would advise for no one, absolutely NO ONE to go to this AT&T store. They show no respect for you, or care about what they're doing. read more

We were merely inquiring into purchasing a cell phone and spoke with a sales person at this store. During the conversation he did take down some personal details. We did not buy a cell phone nor sign on to a plan. A few days later we started receiving emails that indicated that the company was under the impression that a plan had been purchased (at $97.00!) This was followed by a bill for a non-existent phone and plan. We tried to explain on the phone to a customer service representative (in Georgia) who instructed us to return to the store to resolve this problem. The manager of the store apologized, cancelled the sale, but said that WE had to call the billing department and resolve the billing problem!! She took no responsibility for the fact that a colleague had made a fraudulent sale. She should have owned up to the problem and sorted out the problem. Instead we spent 45 minutes on the phone with billing before it was finally resolved. THE CUSTOMER SERVICE AT AT&T STINKS! read more

If I have to rate AT&T, I wouldn't even give them a single star because they are a whole bunch of liars. Five months ago I was looking to switch from AT&T to a different service because the prices were getting out of hand. They told me that if I were to stay, and upgrade my 3 phones the trade in value would be $800/phone and all I would have to do is pay the difference (which I did) leaving me under the impression that the phones were paid off. They didn't say that it would be a credited $800 and only $22 would be applied each month on the new phones. Now if I want to switch carriers, I would have to break my contract, lose out on the $800/phone, and they "wouldn't be able to do anything for me." Moral of the story, these people are a scam artists and will do anything for their own benefit. If anyone else has a similar experience, join me in bringing this up to the BBB. Can't let them keep taking advantage of us anymore. read more

If you are looking for customer service, avoid the Westfarms AT&T store at all costs. This is a mall store and it shows. They think nothing of wasting people's time and have no respect for their long time customers. Entire staff seems young and unempowered to actually fix issues arising from AT&T's complex rules and contracts. They will even tell you to call the 1-800 customer service number to fix issues they should be fixing themselves in store. Also, this particular store, all the way up to the store manager, is unable or unwilling to work with or follow through on AT&T's own customer service! When AT&T customer service directed me to bring my phone back to this store for an exchange, store staff refused to follow through on what AT&T customer service told me they would do! I have never seen such rampant incompetence! You are better off going through the website or the 1-800 number or even a different carrier than dealing with these fools. read more

Workers at this location will lie right to your face to make a sale. Spoke with 2 gentlemen. Tim and Jaime. Both lied about the price of a directtv promotion and now im stuck in a 2 year contract and out a lot of money. After asking multiple times about the price. Beware of of false advertisement and statements from workers at this westfarms location in particular. read more

I went in here because the ear piece on my phone stopped working and I couldn't hear calls. According to my account online, I could get a free early upgrade if I traded in the old phone. Makes sense right? Just upgrade instead of paying for repairs. So I went in expecting that. Well ATT rep told me I would have to pay $210 to upgrade early. I told him that's not what it said online. He replies that I have to pay off the plan before I can upgrade. So I ask about repairing the phone. He says that will cost $150 with insurance, but the Apple insurance person was out that day. The repair tech was also out. Then he proceeded to try to sell me a new plan that would also include cable tv. When I didn't agree to that he just stared at me with this "what do you want" look. It was uncomfortable. I ended up walking out and ordering my phone online for the FREE upgrade. All I paid for were taxes and fees (to be expected). I agree with the other reviewer on here that they lie about the pricing. Most likely for the commission or to make the store look good for sales. From now on I will order direct from ATT. read more

So I went in with my wife my five year old my three-year-old and my 10 month old and I stood in the store for about 20 minutes nobody even care to ask if I needed help or what they could do for me or anything of the matter horrible experience never ever going here again AT&T should shut the store down I do not recommend anyone going to this store it is embarrassing they don't care for customers there's nobody that takes any responsibility in the store garbage read more

This store is terrible. I've now had three transactions done at this location and they have all been problems. Never going back to this specific location. The store manager Adam Beebe is M.I.A after "promising" to call me back to figure out the most recent issue. It's been a week... Of course I call ATT over the phone and they were able to resolve the issue. The last two sales people were not engaging and were just going through the motions. Not to mention there is completely new staff there every time I walk in, which says a lot in itself. My fault for going back. Won't make that mistake again. read more

AT&T needs to do something about the employees in this store! As I came in, there were maybe four or five employees in the store, chatting with each other - there were no other customers. When I asked one of them, I believe his name was Scott, to upgrade one of my lines to a new phone, he told me that it would be difficult to figure out which of my lines had a phone eligible for an upgrade. He had one list of all my phone lines (there are six phone lines) and one with all the lines that had a device I was still paying off. But, since his tablet did not have a list with the lines which are eligible for an upgrade, he couldn't figure it out. I explained to him that he would just have to compare the lists, but he said he couldn't do it. I then asked to see his "manager". So Scott called for his "manager" Curtis. After explaining the situation, instead of helping, I was asked to leave the store and threatened with security. As I wanted to confirm the name of the manager, I asked for it, but he refused to give it to me. I have been in other AT&T stores before, for example the one in Stamford, and the people there have been very helpful. At the Westfarms mall, the staff in the AT&T store is completely unhelpful or simply incompetent, unable to subtract two from four. read more

I've been to this store several times with technical and service questions and every time has been a great experience. The staff is knowledgable, helpful, and friendly. Store is spacious, clean and organized. read more

The staff here were friendly and helpful, and made suggestions for the best solutions for me based on the information I provided them with. I would definitely return here. I love the ability to schedule an appt online, because this place does get packed on weekends and evenings. read more

I have been in here 3 times over the past week due to my old phone breaking, and each time, I had superior customer service. The first time I was just browsing phones to see what I liked so I could buy it online. Long story short, I bought the one I liked online but couldn't use it in the US (damnit!) And the man who helped me in the store was helpful as well as apologetic, even though it wasn't his fault. I ended up buying a phone right from them, and Andre was awesome in helping me choose a new phone. Their customer service has definitely improved over the years. Now I have a brand new Samsung Galaxy S5 and I'm happier than ever! read more

Worst service ever!!!!!! Employees were rude as heck. Took info without explaining anything and had an attitude when I asked questions. Will most definitely never return. Should be retrained on customer service... read more

GREAT SUPPORT at this location!! I came into the store very frustrated and immediately demanded to speak to a supervisor. Upon which time I met Mr. Adam Beebe. At the time i thought to myself.... "GREAT!!! Now i get to converse with Grizzly Adams himself?? Why would anyone willingly wear such a hideous unkempt beard!!?? This guy HAS to be special...." What i didnt know at the time was that deep within that untamed mane of facial pubic hair (which probably smells pretty bad), lies an infinite wisdom of all things Apple.... I explained to Mr. Beebe that my phone was recently hacked by Apple because Tim Cook wants me to turn over my Iphone 3GS and get the new Iphone. But thats a different story for another day. Anywho.......Naturally I didn't want to turn my phone on because of Mr. Cooks recent infiltration's. ALL I wanted Mr. Beebe to do was to access my Slim Card and retrieve all of my Pictures, Contacts, Emails, Apps, Music, Location Data, and the WiFi password to my mother in-laws home network in Mobile Alabama that i logged into just last august. Seemed easy enough. But no! Adam informed me that this would not be possible. I was dumbfounded as I have always taken great care of my Slim Card. It has never been Wet or damaged. What Grizzly Adam did next is the reason I will stay with AT&T Forever!!! He suggested that I run home and retrieve my laptop and he would help me transfer all of my Data via I-tunes!! After About 5-6 hours Adam was able to successfully help me retrieve MOST of my data from CROOKED TIM via the itunes program. Thank GOODNESS!!! If you have ever have ANY Technical Issues, Need your Passwords reset, Blackberry Email Set up, Computer hardrive fragmented you HAVE TO ASK FOR ADAM BEEBE!!! This is the best AT&T Location for that! Trust me!!! I will be back to the store soon to get a New Universe remote because it wont work on my new AT&T Direct TV sattelite box... read more

Att is realy suck. They trick you by not sending the bill and make you forget to pay the bill and then charge you 100% late fee.

My Dad got me an Iphone for my birthday at AT&T, even though I'm a T-mobile customer. I stopped by this store to switch it out for a different color. They told me I couldn't switch the phone and that I would NEVER be able to use this phone with T-mobile, as I did not buy it unlocked. There were about 5 employees (all doing nothing) insisting that it is impossible to unlock an iphone, that it is impossible to move a phone between carriers, that I would not be able to return the phone, and I would never be able to use it. Since I did get a fifth grade education, I knew this was bull crap and took it upstairs to the Apple Store. Within 2 minutes, the apple tech had me on AT&T's website, to submit a very simple form to request that the phone be unlocked. 5 minutes later the phone was unlocked, set-up to my t-mobile account and I was on my way. I'm not sure where these phone carriers find their employees, but save yourself the headache, they are clueless! read more

Sunday night I had an amazing experience at this ATT store. They were close to close and we still got excellent service! Evon was awesome! He got my girlfriend and I everything we needed and even though they were closing he never acted that way and he stayed half hr passed closing and finished everything! Thank You! read more

Let me start by saying the first associate that assisted me was rude from the moment I walked in. I simply walked in to find out if I had insurance on my phone, and received attitude as soon as I began to ask the question. Instead of trying to help me I was told "go online and buy a battery for $50." When I mentioned there were multiple issues with my phone and that I was curious if it was insured, he then told me he couldn't speak to me because he couldn't prove I was who I said I was, as they deal with a lot of theft and fraud, and ended the conversation right there. I ended up leaving the store frustrated and had to call AT&T to get myself as an authorized user on the account just so I could get someone at the store to speak with me. I went back, and was helped by someone else who I now found out completely messed up our account. He got us us a data plan where we would be paying considerably less.... Yet my bill went up $40. He got everyone on our family plan a deal on insurance.... Yet he cancelled insurance on all phones except for mine. I feel like a fool for thanking him for his help. As a store manager myself, I would never allow a customer to be treated the way I was in that store. Overall a really disappointing experience and makes me not want to be an AT&T customer. read more

I had a bad experience at this store today with one of the employees. I went to this store to take some questions regarding change of plan. The employee retail sales consultant named Lewis met me with a very bad behavior, as he did not want to help me. So, I ended up leaving the store and decided to continue with my plan by Sprint which I was well received by the them. I hope that AT&T in West Farm Mall in West Hartford take necessary steps in this situation, so that this will not happen again simply because costumers do not deserve this behavior by employee. Thank you. read more