Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct

No lines Service was fast…read more But totally useless went in about a cellular issue Never asked Fo My account info Took out SIM card with phone still on Blamed it on Apple Will not be back

Had a REALLY bad experience at this AT&T. Went in to pick up a preorder, guy got the box, and…read morepractically threw the phone at me. He asked for my number, and then told me you're all set, he made a mistake, blamed it on me. He then walked away without saying bye, just literally walked away after he realized he had made a mistake. I then went up to another associate, told them what happened, and he said he would call the store manager over. Store manager instead of coming to fix the situation, came over yelling and saying that next time I should talk to the associate more. LIKE THAT'S HIS JOB, I don't work there or know what he's doing. I told him what he was going to do for the mistake his associate made, he said he would issue me some credits (let me just remind you, they NEVER asked for my ID to verify my account, so someone else could have just walked in and gotten the phone). At that point, I asked to speak to his higher ups, and he gave me his card, walked away, and told me he wasn't comfortable to give me the store number or anything else. I would advise for no one, absolutely NO ONE to go to this AT&T store. They show no respect for you, or care about what they're doing.

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

I give two stars only because the initial contact was polite, helpful and worked with me on the…read morepricing. I was told the screen protectors would be ordered and in on that Thursday but to call first which I did and another associate told me they weren't there but would be tomorrow. Friday I call and was told by this same associate that only my screen protector was there, not my husband's but was confident it would be in Saturday. Saturday we went to the store (the original person I spoke with still wasn't there) but the one I had been speaking with since was. He went to get the screen protectors and apologized but the my husbands still hadn't arrived. He then proceeded to apologize with package in hand for reading the box wrong and in fact did not have my protector either! I explained these were being ordered by (P) and expected Thursday and today were told you have neither. He did apologize and stated he would tape a note (wrote it down in front of us) in the back and would order our protectors and call us immediately when they arrived. Its been two weeks!!!! I'm done with them and do not recommend this store. I feel its poorly managed. If they can't handle a small simple issue, I feel sorry for anyone with a major concern! We pay for this insurance through our cellular carrier and this is the less than basic service we are to experience? DO BETTER!!!

I forgot how terrible they are here! I came for a phone case and the guy started off by saying…read morethey probably didn't have anything for my phone. they actually had exactly what I wanted. I asked a few questions and salesperson could barely look up from his phone to answer me. he was so bothered and rude I'll remember to never go in again!

This store is great. Putting screen protectors on my phone is always so stressful. They did it for…read moreme and did a great job!

this has been my "go to" ATT store for years. I bought my last few smartphones here. all fine…read more what is great is the "above and beyond" service I when I walk in the door with a relevant need/support question and I don't intend to buy a thing. This just happened again today. I was greeted by Krystal, who is an absolute customer service superstar. Her demeanor - her professionalism - her absolute focus on solving my problem - her reaching out for an additional resource when needed - her DELIVERY of the result - TREMENDOUS. My only regret is that I didn't record this with my camera - her service could be demonstrated to an ATT national training class under "how to retain and develop great relationships with raving fan customers". This is a woman on her way to great succcess. Thanks Krystal! Thanks AT&T!

From the owner: AT&T, serving over 81 million wireless customersread more

Tremendous service...Luis was knowledgable and friendly…read more My LG had failed charge port board...Luis asked all the right questions, answered all of mine. He explained the repair process, showed me the defective parts after repair. I was also provided a "loaner" phone to get me by during the repair process while waiting for parts. Cannot recommend highly enough!

I met with the owner and discussed my repair. Lito new right away what the problem was. He ordered…read morethe parts, and did the repair. I am totally satisfied with the service and pricing. I would refer this business to anyone.

I normally don't review corporate locations, but the general manager, Lily, is particularly nasty…read moreand I have no idea what business she has managing a store. I had to go here two days in a row due to account issues. The second day I went, I waited for over an hour for some help (which is fine). But someone went and got her from the back so she could help me, and instead she went to another family to help them, a family who was already being helped by someone else. I calmly asked why, and she said that she is translating - but a good manager would have asked the guy who was helping that family to go help the next person in line, if she wanted to help them in Spanish. There is no reason two employees need to help one party. Then someone told her that I was waiting for a long time, and she loudly says, "oh her? She's been here for days," and has the nerve the roll her eyes at me. Then while I'm still waiting, again an employee tells her that I'm next in line and she turns to me and yells, "you're going to have to wait"! I responded, "I didn't say anything..." she said that to me as if I was demanding that she help me, which I had every right to do, but she just screamed that at me unprovoked. Others waiting behind me were even confused and shocked. She truly has no qualifications or personality or customer service, and I can't think of a worse experience I could have had at the Verizon store, after being a Verizon business customer for 15 years now.

They won't fix the phone. It's obviously an easy fix, most often they just have to contact support…read moreand it's just a switch. But for some reason companies like million dollar Verizon would prefer to see us in a calling tech support all the time than making friends and art.

Store representative was very friendly, helped me through the process and made it easy.read more