Gabrielle has been great. We are still not finished with our phone situation but she has responded…read moreeach time and has been with us throughout this complicated process. The issue is on our end with security factors and she quickly tries to find answers to our issues. Awesome!!! Every store should have employees as awesome as Gabrielle! Thanks for everything! MJ and Ed

I've visited this particular location three times over the span of three to four years, and…read moreunfortunately, the customer service has consistently been disappointing. Each time I've walked into the store, there has been no greeting, no acknowledgment, no offer of assistance, and no genuine effort to provide alternative solutions. This most recent experience was no different. In my honest opinion, Verizon should seriously consider either restructuring the staff at this location or closing the location altogether. Either option would be preferable to continuing to provide customers with this level of service. The energy and customer experience provided to clients should be top-tier at every Verizon location. Unfortunately, this location falls far below average and does not reflect the level of service customers should expect from Verizon. Thank you in advance for taking the time to acknowledge and address my review. No additional information is needed other than to execute one of the options outlined above. Respectfully, A Disappointed Customer

I stopped in your store during a recent trip to Jensen Beach after being notified by AT&T that I…read morehad paid off my cell phone and that I was eligible for a free upgrade. Lupe suggested a Samsung S25. He assured me that it would cost me nothing and that all of my contacts and other data would seamlessly transfer over to this new phone. It all sounded so easy. Earlier this week, I received the phone and I took it to a local AT&T store. I encountered all types of issues with transferring emails, data, etc. I did not have time to go back to the store that day, so I called AT&T customer service who agreed that not everything had been transferred to the new phone and we did that process again. After a number of hours and several customer service reps unable to help me, I decided to take the phone back to the store. Then I was told that I would have to return it at a company store so I headed over there. The manager helped me get the phone to better, but not great condition. I tried it for a day or two and, as per AT&T policy and what you told me, I went back to the company AT&T store in Vero Beach this morning where, after all that I had been through, the manager advised me that despite your repeated assurances to the contrary, my current Samsung phone was not eligible for this upgrade and I would have to pay $1,000 for the phone. When I told him that I wanted to return it, he hot me with a $55.00 restocking fee--inexcusable. It took me more than an hour and 4 calls to AT&T's loyalty retention division to get the restocking fee cancelled. As a result of all of this, I plan to cancel ALL of my many AT&T accounts including cellular service, internet, and Direct TV. Itruly hope that your other c customers receive better service from you.

Came in here and it quite and no customer yet so I was able to get the help that I needed from the…read moretwo gentleman. They help me with the phone and internet questions.

Ben did an amazing job helping me understand how to set up my phone and the payment plan i was…read moredoing for the iPhone 17 pro

19 year customer, always thanking me for my loyalty. But they lied and lied to upgrade me. (No…read moreother money except taxes which you pay now) . After $500 additional dollars including taxes and a $150 higher bill for one month. They were nice to sell , but extremely rude when disputing or trying to return items. Once my contract is up, I'm NEVER going back to Verizon. Look at BBB , look at reviews, they are BAD!

BAIT AND SWITCH...THE NEW VERSION OF A USED CAR SALESMAN. I have bought over 6 different phones AT…read morethis store. My last was in June sold to me by Jody, the store manager who sold me on a "policy" that replaced the screen protector whenever damaged. I had this policy before and it was a cost savings. Now I learn that it's for 2 years and only 4 replacements. The clerk who waited on me said I had no policy. Then after arguing Jody came out and corrected the clerk. Who then stated I only had 1 left. Again I corrected him. Again Jody agreed with me after a while but someone else would have believed the clerk and walked away. This is no way to run a store

Let me start by saying this Verizon wireless store has the best employee!!! His name is Kyle C.. he…read moreis very fast and precise .. he explained everything to you.. such a nice young man.. thank you Kyle for always being so helpful...

Always a pleasure to shop at this store staff is always very knowledgeable very friendly and go…read moreabove and beyond for their customers their store manager is beyond awesome and same goes with her assistant and other employees.... Definitely will recommend this store to anybody keep up the good work guys

This is hands-down the best GameStop in this region. This location works very hard to deliver the…read morekind of experience that both gamers and non-gamers can relate to. The Store Manager, Anthony, has got to be one of the funniest, most relatable people I've ever come across at a GameStop, and I've been to a lot of their locations throughout S Florida and Atlanta. The store is always kept very neat and tidy. The staff are all very knowledgeable about the hardware and related software. Personally, I purchase my games digitally, but when I need a GameStop, I think of this store above all others.

I have called the phone number and sent e-mail. To date, I have not received a phone call, email,…read moreor any other communication regarding my concerns. As a customer, I am disappointed by the lack of follow-up, especially given the seriousness of the issues I reported. I would appreciate an update on the status of my complaint and would like to know whether it has been reviewed and what actions, if any, have been taken. E-mail sent below: Dear Lowell, Thank you for your response to my review. I appreciate your acknowledgment that the experience I described does not reflect the respectful and consistent service every guest deserves. As requested, I attempted to contact your team directly by calling (321) 831-3763. However, the phone system directed me to a general voicemail box. There was no option to reach you directly, no manager extension available, and no way to leave a message specifically for the manager handling my concern. Given the nature of this matter, I would appreciate being contacted directly by a member of management regarding my experience at the Palm Bay location on Juneteenth. As I stated in my review, my husband and I were surprised when we were told he could not speak while inside the facility, as we have visited this location multiple times before and had never been informed of such a policy. The situation ultimately resulted in our order being canceled and our being asked to leave, which left me feeling embarrassed, humiliated, and deeply disappointed. I would appreciate a review of what occurred, clarification of the facility's policies, and an opportunity to better understand why the situation was handled in this manner. I would also like to know what steps Planet 13 takes to ensure that all customers are treated respectfully and consistently. Please provide a direct point of contact, including the name, title, phone number, and email address of the manager or representative assigned to this matter, so that I may discuss my concerns directly. Thank you for your time and attention. I look forward to hearing from you. Best Regards, Thanks, Velma Xavier

First visit was memorable thanks to Victoria she recommended 2 products and they worked very well…read more Thank you Victoria! I will be returning.

Great service and very helpful, I walked in the door and a…read moregentleman rush over to me to help me with a heavy Battery that I was carrying in. They did not have the battery I needed in Stock so Marcos said he can have it for tomorrow and he will call you. You know I have heard this before from other companies. But sure enough he got it in and called me. Just like the old days people kept their word . Thank you

It would help if they were open a little bit later on a Friday afternoon. Showed up there Friday…read moreafternoon. They were getting ready to close asked them if they could repair a nail in the tire they said. " no we're closing."

Inept and terrible customer service. They know all the right…read morewords but don't know how to put them into action. I will never but there again

So fantastic, I was weary to tell the truth because there were no reviews. I think this location is…read morebrand new, like new car smell new. I was "processed" immediately and the doctor told me so much about myself, my vision, and what would and wouldn't work for me as far as getting bifocal contact lenses. The online appointment system was very simple and easy. I'll def be coming back!