Absolutely horrible was never told about the screens having different qualities based of price…read moredifference . Had paid to have led screen fixed and cracks fixed , since phone was repaired has been glitching and overheating like crazy . When confronted he said he refuses to ever touch my phone again

I was never told the price of the product despite my asking several times and when I thought he was…read moretalking to me, it didn't make sense to me. I was told to tap my card on a white thing on the counter and THEN the price was displayed on the screen. I asked why so much? He smiled and walked away. I will never do that again! Always been distrustful of kiosks in malls and this was my first time ever using one... I was so right to b distrustful!

I had a difficult issue regarding products I purchased online. Collin Z. went way beyond the call…read moreof duty to help me. He took all the time he needed to try and resolve my issues including calling the corporate staff. While he couldn't get my problem solved he guided me to the people that could. He is an outstanding mobile expert and deserves recognition for being a great representative for T-Mobile.

This is the WORST T-Mobile store! If you can avoid this location please do so!…read more The manager here is a joke. Clearly he doesn't listen to you when you give specific instruction. They are sending my new iPhone to the WRONG address that I specifically told them that they need to remove that address. Trisha Germain from the store called me saying that in order to fix the address to call back with the tracking number that they will call usps. I called back to get this handled and now I'm being told that I have to call usps myself. This lady had the nerve to be rude and talk over me as am I explaining to her that this is an inconvenience to me to keep have to call usps myself to fix their mistake. Then as I'm still trying to speak she hung up. Clearly customer service here isn't in their skill set. I ended up calling the customer care line and they ACTUALLY helped! So please do yourself a favor, avoid this location.

I have been using the dv wireless services for many years. They have been very consistent with…read moreproduct quality and customer service. Besides, they are very knowledgeable in their trade. Every phone and computer issue I have brought to them they have been able to help me with. I strongly recommend to our community the great services of this well-established business.

Terrible experience, ruined my iphone with a faulty repair. When I came back he offered to charge…read moreme to fix his mistake. STAY AWAY !!!

Just a quick note cricket doesn't open until 10 AM and closes at 11 PM Easter standard timeread more

This location is sub-par. It's fine if you don't mind waiting, and you have to go in there knowing…read morewhat you want. Sure, this is no Verizon or AT&T, but I'd rather save $60-$100 a month then go to a posh store.

Great customer service!!! Helped me a lot!!! And helped explain a lot of things to my mom which…read moreisn't electronically smart

From the owner: Tailoring AT&T services to fit our customer at a reasonable price. We pride ourselves on being…read morehonest with our customers, explaining everything so that there are no surprises, we are customers also. We value repeat customers and treat them as family. Do you need a sit down tutorial? We do that too! There are no stupid questions, let us do the work for you, such as working with customer service and setting up your phone, we love to go above and beyond and WOW! our customers. Our store has been recently awarded the AT&T STAR Award for Top Rated Authorized Retailer Store, based on Customer Satisfaction and feedback. It is an honor to receive this, and we owe our customers a big thank you!

Thank you Caleb for you patience and your support in guiding me thru the products I just added. I…read moream so grateful to have had an AMAZING EXPERIENCE! You are so thoughtful and knowledgeable ~ you made it so easy. Thank you so very much Best Service Ever Monique CASTLER

Pat greeted us and took care of us right away. Nice guy. Spent a good bit of time with us and took…read morecare of our issue.

Horrible service stay away real rip off. Sold us faulty equipment and won't own up to itread more

Don't waste your money & time Don't come here to get a phone replacement. My digitizer broke and my…read morescreen has been tapping on random things like crazy on its own frequently, I recently got it repaired but it still does the same thing from time to time. And there's two puncture marks on my screen on the bottom left. And my screen keeps changing shades, it's very hard to describe but it'll go to like a very white-ish tone and after a little bit, it reverts back to normal. This service could've been better, save your money and don't waste your time.