Started in December when i purchased a new phone. The guy deleted my new phone off my account…read moreinstead of my old one. Then couldn't fix it. I had to go to a corporate store to get it resolved. Forward to now. My phone has a screen hardware issue. I went in to get it fixed. They couldn't get Verizon to authorize a replacement asap so I was to get a follow up. WHICH NEVER HAPPENED!!! No calls. Even worse, no reply to calls and voicemail I left. Or even reply to text messages I sent. Horrible. Mike there found I was being double billed for my iPad. But can't refund it. He "fixed it" only for my iPad service to get shut off. I was to call or text of that happened. I did both. No reply. There are numerous other Verizon issues I'm dealing with but this location started the problems and won't resolve them for me. Sad. I've been with Verizon for just a few months shy of 20 years. I'm moving to another carrier because of this crap.

Contacted Verizon. Wow... what a maze when u call for help to get a live person. I ended up on…read morechat. Provided that case number as instructed and didn't get any help at all. NO HELP AT ALL. Service from Verizon isn't the best. And I literally didn't get anywhere in chat. It also took forever to get verified and they couldn't find any case number I provided. I went to Verizon about 2 months ago. They had a deal for buy one get one phone free and the unlimited with free Apple Music. Then Free Disney plus. I was paying with my other carrier 95 a month. I told them I am a disabled veteran and can't afford much more than that. Well I ended up paying 230 that day. Then 2/3 weeks later I got a bill of around 350. I had to drop the unlimited. I had to drop the dinsney plus. I also was told i would get a military discount. That is a lie. You have to subscribe to some thing to get that military discount. This Verizon store cares only about in thing and hat is making a commission and sales. I would avoid this place. And I have talked to Verizon a few times before I got this case number and No one at Verizon when u can or chat with them cares. I wish I could drop them but now I am stuck for the next two years. In a plan and with phones I seriously can't afford.

This location is under new management!!! Rida the new franchise owners and her lead tech finally…read morefixed my phone and were great to work with! All former employees of the location were replaced and things look promising for this location. Nice job guys thank you for the customer service corporate should have given all along!!

My screen replacement took almost 3 hours and when they finally fixed my screen my front facing…read morecamera is now blurry and the light sensor flashes red which is very annoying. Once they had the broken screen off my phone, the phone sat on the counter for the majority of the time as the employees were more focused on selling phone cases. The employees have no respect for their customers' time. When I pay over $170 to get my screen replaced I expect to get a flawless phone returned to me and I was NOT expecting to have to wait 3 hours for a simple screen replacement. I don't recommend doing business with them at all.

absolutely the worst customer service experience of my life. 20 deep on walk-ins and 2 people…read moreworking. Another person came out and played on his computer for 20 minutes without helping anyone. Wish I had those few hours back... Please, please, please, for the love of God, please look for any other option!!!

If I could, I would give spectrum in Green Bay, Wisconsin a -5/5, and I feel like that would be…read moreextremely generous. No responses whatsoever to calls or messages complaining about their complete lack of any service. We paid a lot of money more for their "faster" package and were rewarded with "internet" that cuts out 5-10 times per hour, making it impossible to stream even the simplest of shows. Make no mistake, this is the worst possible dogshit internet you can possibly have. You'd be better off with literally anything else, this is the bottom of the barrel and it's generous to even call spectrum internet at all. Should be called a rip off. Shame on them for providing such an awful, non functioning product.

4pm appointment Thursday April 2nd. They call Tuesday the 31st of March to confirm the appointment…read more Show up day of appointment and they are closed, no one in the place. Other people showing up confused. They send me an email "oops you missed your appointment." No, your idiot staff wasn't working the hours posted on your own door. Nobody reaches out saying they would be closed, door says you're open until 7pm. Idiots.

The staff there are absolutely AWESOME! They are THE definition of PROFESSIONAL! They did EXACTLY…read morewhat I asked them to do, which was help me put my tablet into a case, which took them LESS than 3 minutes! I HIGHLY recommend coming here for service that DOESN'T suck, like Best Buy!

I went into the store with the full intention of upgrading my service. I had found the phone I…read morewanted online and the promo. When I was approached by a sales girl, I told her exactly what I wanted and the promo. I was informed the promo ended yesterday, even though I was able to pull it up online showing the promo. She said she could not do anything and told me to go home and order it online if I wanted the promo. A lot of good it does to have a store with zero customer service!

I've had to deal with there customer service 3 times in one week, they suck I hate this company and…read moreI can't wait to switch to Verizon again.

Me and my mom were greeted by a friendly associate LAINEY SIMONSON!! on Wednesday July 7th…read more My mom wanted a new iPhone. Lainey was very courteous, helpful and patient with my mom. Who is in her 70s. And this is moms first iPhone!! Lainey spent several hours with my mom showing her how to use the phone. She also gave my mom her private cell phone number. And asked my mom to call her if she had any questions. Certainly LAINEY gave the best customer service I have seen at Cellcom. She deserves appreciation accolades. And a huge raise!

As a former customer I have disappointed opinion about the customer service, called to report a…read morereturned item and didn't want to be billed for it, was told the rep needed to contact higher-ups to review and they would get back to me. 3 days later called and was told my info was in the notes now 10 days later still no return call, totally poor customer service and glad no longer dealing with cellcom

I would highly recommend the guys at the Oneida St location to anyone! :)…read moreI went to replace a phone that was water damaged, and even though they couldn't completely resolve the issue with the old phone, they gave me enough options to try myself that I was able resolve the issue on my own fairly quickly. They are not only helpful and knowledgeable, but we had some of our children with us and they showed interest in them, rather than being annoyed or inconvenienced. Keep up the good work! :)

Went in to see my options for a new phone. I go in and I get no response so I just start looking…read more Then some guy comes up and asks why I'm here. We get to the table and he clearly doesn't know what he's doing. Made me go into my phone and look up how to even find my iPhone. He didn't even know how to do the most basic things and even had to google how to. As I'm sitting down everyone else that came in after me was greeted and was given customer service. The associate then was constantly yawning and I felt wasn't able to take care of my request so I left. DO NOT go to this location unless it is necessary or if you know an associate there that you have not had a problem with.