I stopped by this store to move my contacts from my old phone to a new AT&T phone. I got prompt, knowledgeable tech support. The crew at this store was very tech-E, it was computer geek heaven in here, way cool. I got my contacts moved with no drama. Check this, I bought a new cover for my new phone, later decided it was not right for me, they refunded me with no problem-o! So, I'm a happy camper! Added bonus... the huge photo of their spokesperson, Lily at the counter, she's beautiful. read more

AT&T Store - Lily - Mobile Phones Near Me - Greenville, South Carolina

I added a line in February. When the sales person tried to activate the number there was a computer glitch and she had to back it out and do a second phone number. I only left with one phone but on my first bill AT&T billed me full price of a phone on one number and then an installment plan on the 2nd number. But I only had one phone. I called AT&T 3 times to straighten this out. The customer service was terrible. Long story short nothing changed. I went back to the store where I bought the phone. The manager, Renee Maddox, remembered the incident and helped me over several weeks to finally get the refund for 1 one phone. A big thank you to Renee Maddox the store manager for helping me sort out an overcharge problem with corporate, if not for her I would still be trying to get my money back. read more

We stopped by to see about upgrading our iPhones. There were about 4 groups waiting on a service. After about 10 minutes we were checked in to wait on a salesperson. We waited another 15-20 minutes and decided to leave. They had many customers but no one to wait on them. read more

AT&T Store - Mobile Phones Near Me - Greenville, South Carolina

Instead of first verifying that my hotspot device was compatible, they ran my credit card. Only then did they say my device wasn't compatible, but here is the kicker. They said they couldn't refund my money because they don't do refunds on pre pay accounts. So, they took my money and never provided a service (that's theft), but did take up several Hours of my time. I've honestly never seen anything like it before. Truly unacceptable. read more

A technician just came and drilled a hole in my wall too low and hit ground. He left the hole in both the drywall and brick to the outside, underground. I called the support line to see if someone could come patch the hole so water does not run into my house and electronics and I was told someone would be out to bury the wire that was left hanging on my fence in a week. I've tried several times to explain I don't care about the wire, I don't want water in my house and I was told there was nothing they can do until next week. I asked for a manager and I've been left on hold for 20 min, so far. I'm not even mad, I just don't want water/mold in my house. Just fix your mistake. This is why people get angry. Take some responsibility. Why is this even a question?! Also, the hold recording keeps bleeping on and off ever 5-10 min. I can only assume the hold times are monitored and they are trying to skew the numbers. Its now been 1 hour 3 min and they are now giving me invalid numbers to call. Good thing I said I would continue to hold and call from another line. Now she just sent me to a recording that says "one moment for assistance...thanks, I'll just look that up" over and over and over. read more

Not only am I completely convinced that AT&T has much better customer service than my previous provider (verizon), as well as no other competition even close to the iPhone 4, but this particular AT&T was playing Christmas music just now while I was in the store!!!! They have won my heart. read more

I had terrible customer service with someone named Ken when I called about a fraud issue. I was told I would receive a call from a supervisor named Alex and I never received one. I am VERY displeased with this company and they will never receive me as a customer. I am going to tell everyone through social media, and word of mouth this company is terrible and do not want them to fall into this never ending pit of terrible customer service. I do not recommend them and will never recommend them. read more

I am not writing about a store specifically, but every time I need customer support or help with getting an invoice it is a constant struggle. I set up some corporate accounts at my property and went over multiple times where the bill needed to be sent in order to be paid. They sent most of them correctly with the exception of one unit. We never received a bill so it wasn't paid and was shut off due to non-payment. It took me almost two hours for them to get me to the correct person to get an invoice. This is not the first time I have struggled with AT&T half the time it is impossible to get in touch with a real person and then when I do I get passed around 2-3 times before they get me in touch with the correct person. Going forward I will not be using their service for myself or any corporate units I set up through my property. VERY DISAPPOINTED. read more

This review is simply based on customer service provided by Jahallah S. Thank You Thank You Thank You Jahallah for all of your assistance with the many battles I've fought over my account. You are a RockStar and AT&T is lucky to have you on staff! Give this man a RAISE! read more