I bought a wedding band and the sales woman offered to send my engagement ring out to be polished…read moreand cleaned prior to our wedding. I declined this service as the engagement ring was purchased elsewhere. At this time their insurance policy was not explained to me. The day after purchasing the wedding band and it being sent out for adjustments, I was contacted by an employee and asked to bring my engagement ring in because they needed it to size the wedding band properly. Only upon arrival to the store they asked for proof of the rings valve, which I did not bring with me. Upon asking further questions, I was also informed that it was store policy that they could only insure the engagement ring for $10,000, regardless of the value, because it was not purchased through them. For obvious reasons, I was not going to allow them to send my engagement ring out with insurance covering only part of the value. The sales woman initiated a total refund for the wedding band as requested. My primary issue is the lack of communication with first two employees I encountered and the company policy to only partially insure customer's jewelry.

Helzberg Diamonds Knoxville TN West Town Mall Sales person…read moreBibi Simon. The customer service given to us by BiBi Simon was awesome !who is a very knowledgeable and she was exactly the type of person we like to buy from. Thanks to Bibi I got a great present for my boyfriend ! Great store, great people !

I adore this shop, not only for their friendly demeanor, but their patience with me. New to some…read moreof this and being able to ask all my questions and not feel rushed or ignorant for asking is amazing. I love the different things I've tried and they've got not only a ton of different things for just about anyone, but the value is there on pricing as well. In this day and age we have to be selective about all the puchases we make, and for selection and value, best place in oak ridge, or even knoxville, that I've found so far. Stop in, tell them death star girl sent you. It'll be epic.

I cannot recommend Daysy and her team highly enough! From the very first interaction with Daysy, I…read morewas impressed with her prompt communication and flexibility with scheduling. She came to my home a few days prior to the initial deep clean and walked through with me, room by room. She asked lots of questions, opened doors/drawers and told me specifically what she would clean. I trusted her immediately!! She and her team arrived on time and spent the better part of a day cleaning my house from top to bottom. It has never been cleaner in the year and a half that we have lived here! We plan to use Daysy on a routine basis and am so thankful to have found someone that treats my home and belongings with as much care as I would. Do yourself a favor and hire the best!!

I contacted Daysy to ask about cleaning my Mother's vacant Condo. We were preparing it to sell,…read moreand had a timeline we needed to adhere to. Daysy changed the kick-off to her business by a couple of days, in order to accommodate us. We were her first customer in Knoxville! She, and her crew, worked all day, and the Condo had never been cleaner! She now cleans our personal home and her attention to detail is one of her many outstanding qualities. She is a very warm and caring person and I highly recommend her for any of your cleaning needs.

Staff was very helpful in locating my item. Store is clean and neat. I love the location as it's…read moreclose to home.

Adrian, apparently a manager, is consistently rude. She told me on several occasions that she would…read morehelp me with a return since I lost my receipt. However, every time I try to bring the items in, she tells me she needs a receipt. Then she'll say she doesn't, but just an exact date. I'll get her the info and she changes her story again saying she needs my receipt. I've called her and left messages and she refuses to return my calls. When I DO get in touch with her, she hangs up on me. Do not shop at this store. At least Elsie in Fairfield Glade is friendly. If I could give less than one star I would.

Excellent service and products! Employee had great product knowledge! This was my first shopping…read moreexperience at this store and I will definitely be a repeat customer.

We were in desperate need of a shed and so we started shopping around. When we got to the lot to…read moreexplore these sheds-we knew we had the value we were looking for! The quality is wonderful and the pricing very fair! Blaine was in the office and helped us design exactly what we wanted! He provided excellent service and in less than an hour-the new shed was on order! Two weeks and it was out of production. Due to constant rain, delivery was a bit delayed-we also decided to add spray foam insulation post production, so that delayed delivery a bit too. But Tom delivered it yesterday and we LOVE it! Tom was amazing on the delivery! Got it exactly where we wanted it and got it level and aligned perfectly! You could tell this wasn't his first rodeo....or hundredth for that matter! Everything was so easy and we could not be happier! Highly recommend these guys! Five stars are not enough! PS The ruts you see in the yard were NOT done by the shed delivery! That was from taking a tree down a few weeks prior to delivery. Tom was careful to look out for trees and to reduce land damage as much as possible!

If you are looking for ski and snowboarding equipment, this is your only stop! If you are wanting…read morelocal feel, the customer service you care and need?! This is the place! Also, they care most about quality and performance, as to oppose the most expensive and just popular for name.

Great service! Found my son some ski and snowboard boots. They were last season's models so they…read moresaved me some money!

Called the night before to ensure a phone was available before I drove an hour the next day to the…read morestore. Haley answered and stated it was available and offered to hold it for me. Previously I had called 3 other stores with no answer. The following day I made the drive an hour to the store. Sure enough Haley was there and the phone was set aside just as I was told. After a few hours (system issues that were not the fault of the store) my purchase was complete and I was on my way. Haley was understanding , kind, apologetic due to the system issues, and very polite and professional from the time I walked in to the time I walked out. Thank you for a pleasant experience and going beyond.

Came in a few minutes early for my 1pm appt to turn in my trade-in device. The customer service…read morehere NEEDS WORK! There aws no "hello" or any form of acknowledgement from the staff member. There was a couple he was working with and another couple waiting. I said hello (pretty much to the entire room) and inquired about my 1pm appt and he said I could sign in for the waitlist because appts dont matter and it would be a very long wait. I said I had made an appt for 1pm today yesterday to assure a shorter wait. He rolled his eyes and said I could come back later because it would be hours before he could take the 10 minutes to take my trade in... Extremely unprofessional, lacking any customer service skills and was even rude to the other couple that had been waiting. EVEN the other couple that had been waiting for what they shared was over an hour, said he could service me first, since I had an established appt. Just really disappointed in how a NEW (or any for that matter) customer was being treated AND even with a pre-scheduled appointment for something that takes 10 minutes. I hope management will take this into consideration and address the problem.