I needed a battery for my iPhone 14 Pro. They didn't have one in stock. They ordered it, I checked…read moreback with them when they suggested, they had it, I waited for it to be installed, took about an hour, was easy. Thanks. D.Gray

Took my phone down there today to get a battery replaced. They inspected the phone, noted the…read morebattery was bloated. The screen was not damaged in the slightest. They called me to tell me they broke the screen when removing it to get to the battery. They want me to pay for it. Nope. They refused to replace what they broke saying "you signed a paper"... not right. NEGATIVE 5 stars if I could.

When I was new to cell phones I went to this store "a few times" for help since the customer…read moreservice at Tracfone was about non existent. The young ladies on duty took my phone, pushed things in rapid succession and handed it back to me - no charge. So the next time, when I changed phones, I went there to buy a case for the new phone. their prices are higher than if you order on line, but the service is worth it and my preference is usually to support a local business. Only 4 stars for the price, but actually 5 stars for the people who work there!

Not open the hours posted on door. Friday 9:20 a.m. 5 people waiting outside. Called and no answer…read more NOT PROFESSIONAL!!!!! I had to give a star to post review. 0 stars!

Good experience overall, extremely expensive for a phone screen repair ($436) but apparently that's…read morejust the rate for the real apple screen + labor. Fixed my phone in less than a day. Nice guys working there and clean shop.

They could have more than one employee at the receiving station. It takes at least 1/2 hours to…read morejust get to expedite person. Not one shred of emphasis on customer delivery. I was there to get a screen saver installed in iPad. Told it would take 15 minutes. 45 minutes later I finally asked for f it was ready. Response, yea, probably done 20 minutes ago. "Do you think someone could bring it out?" What a joke that they gave kiosk all over stating fast repairs. I wouldn't use them if I had ANY option

If I could leave them a negative score I would. I was cussed by the associate, associate refused to…read moretake payment, threatened to call law on me, told to leave and never come back. Refused to tell me the store managers name or when he'd be in the store. Will the manager and his manager, Kendra said that I was the one at fault and the employee was always correct NOT the customer. I am fixing to leave AT&T forever over this and I own two homes with AT&T services. To be very clear this is the Prime Communications retail store at 108 Tanner Place in Clinton TN. Employee name of Casey.

If I could give this review a zero, I would. Jacob, the manager there at the store in Clinton,…read moreTennessee, was horrendous with his customer service. We purchased a new phone on a Friday . The following Thursday it still was not fixed. He lied to us, stating he is working on getting the phone number transferred to the new one and it should be done in a few minutes. We called every day and got the same song and dance. He treats his associates like crap. Then he messed up the billing for the phone also. And that's for starters. I'd take your business somewhere else.