After them failing to fix my IPhone 7S because it wasn't the screen, I took it to Apple…read more For the same price it would cost to replace screen at CPR, Apple will give you a new, "refurbished", phone if they can't fix it, which was my case. Check Apple first if it's an IPhone is my advice. They even forgot to put the sealant on my phone however it was no charge since they couldn't fix.

I purchased a MacBook Pro on Feb 21,2022 for my daughter. I asked if it was brand new or…read morerefurbished and was told by the now Regional manager that it was brand new, that my daughter will be the only one ever registered to it. I paid $1550 for it through finance. At the time, I didn't think anything of it, but there wasn't a original charger with it and he gave me one off the shelf. About a month ago, something happened, possibly that my daughter entered the incorrect password and the Mac is locked. We have gone through all the steps and it will not unlock. Says the apple or icloud id is h****@gmail.com. we assumed it was son's as a recovery email. But its not. We go to the Apple store, they won't touch it. Call CPR they say nothing they can do. So back and forth I have been with them. Sept 17, 2022 I finally get a Apple rep that will help. They want the invoice showing where and when I purchased it. I call CPR, get an email of the invoice and send it to Apple Support. I'm told by Apple this is not brand new, my invoice doesn't suffice, they need an original. So I go to CPR Gardendale, he says he will look at it but there was a small crack on the screen that voids the warranty, so if he can't fix it, oh well. Well if it was brand new like it was sold to me, we wouldn't have a issue. Of course he can't fix it, never in his life seen this happen, can't get the vendor to do anything, needs a $400 piece to fix it. Its my fault now cause of screen damage. No the problem is selling refurbished products as new. Being deceitful. Because he knew I didn't want a refurbished lMac, I told him that the day I bought it. I am still trying to get it resolved with Apple, CPR doesn't care and neither does the owner, my husband reached out to him. It needs to be known that CPR will blame their vendor Hyla, for sending in used Macs and then it's our fault, the customer, if something goes wrong. I want my money back and/or replaced with a new authorized Mac if Apple can't unlock it.

Allison, Drey, and Ryan were all very helpful. They helped us upgrade our phones, add an eSIM, and…read morelowered our bill. Great service!

Clark was great!! . He was very informative and knows his stuff! I don't normally leave reviews…read more. however, I will on this dude!

My father 83 year old father visited the store today seeking help. His wife has Alzheimer's and he…read moreneeded to cancel her line. He was told no by the representative. He lost most of his hearing in combat in Vietnam so he speaks loudly- they refused to help, accused him of raising his voice and escorted him out. This is a horrible way to treat an elderly veteran... it's a horrible way to treat anyone.

Ugh This is the most aggravating company to work with. We have had insurance for a year on all of…read moreour phones. My iphone's battery needs to b replaced so I go to Verizon. They say got to go UbreakIfix. Wtf! Why do I want to deal with a third party. I can do that myself. As I did before I got insurance. It should b easier don't cha think but no it's complicated. Especially when we call the nearest one which is at Lorna Road and they say Verizon told us wrong and gave us a number to some other place. It's a dang run around. What they don't tell you is if you want a phone replaced you might get a refurbished one. Again WTH! Why do I want a refurbished phone ? So back to the battery replacement we called the number and it gives you no option for a battery replacement /no real person will answer. Oh if U did file a claim and go through that hoopla You probably will get a refurbished phone (who the He double hockey sticks wants that) Verizon scams people . It's a scam company . I hate giving them my business to b quite honest. If at all possible go elsewhere for your phone needs. This place sucks. The service is atrocious! They are not a honest company to deal with and they lie continuously!!! We have caught them in too many to count.

Be prepared to be lowballed if you plan on selling anything here. If you want a fair price for your…read moreproduct steer clear.

Excellent service! My phone screen was shattered and they fixed the screen in 30 minutes. Phone…read moreworks like its brand new. 10/10 highly recommend!

Ladies at the front desk always have an attitude Went…read moreinside to request a screen protector that my account insurance covers the lady didn't know if she was talking about because I've done it various times that other T-Mobile stores never going back to this T-Mobile store

From the owner: Visit the T-Mobile store in Alabaster and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 561 1st St N can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Would like to personally thank Felicia (from the bottom of my heart) with helping me through some…read moreaccount troubles I was experiencing yesterday. She was kind, patient, understanding and such a calming presence as I was very stressed. I came in pretty close to closing time and was very apologetic. She never made me feel rushed or hurried, but stayed with me until we were able to get it resolved. Top notch customer service. Thank you again, Felicia!