Shocked to see the results for this location - I've been there 3 times in the past month or so and the entire team was nothing but helpful. First time to get a new phone and Christina walked me through different options and the best trade in deals. Second time to trade in my old phone, let my phone charge with their cable to get whatever they needed, showed me the paperwork to go along with it and sent me on my way. Last time to replace the phone I JUST got (Kayak incident) and other than a small wait to be seen we were in and out in less than 10 minutes AND he let me use his work phone to make a call to get the codes I needed for my account, not everyone will go that far. (I cannot remember the guy's name who helped me the last two times but biggest props in the world for being so helpful) read more

I was told that this store now only stocks phones of a certain storage size, if you have anything above the size of 256gb (the smallest storage) for an iPhone, they don't even have phones that can replace the phone I currently need replaced. The only way to replace a phone on a plan that has an upgrade option is to now go online or over the phone, which has been known to be a terrible quality experience FOR YEARS! What's the point of a physical store if you don't carry any products for people to purchase? Garbage policies, garbage store. Never shopping here again. Drove 40 minutes to be told to kick rocks. Hope this store closes down, cuz man, this location is useless. read more

Went to this store today because the one in gallatin was horrible and had very incompetent workers so i called this location told them the problem i was having they told me they could help so i came in the store was greeted by christina and she helped us resolve our problem and got us taken care she was very helpful gave us amazing deals an great customer service she was amazing please come to this store an not the one in gallatin come to Hendersonville they are amazing christina was great please come here!!! read more

Bottomline is they will flat out lie to you! Was told my activation fees would be waived if I sign up for AARP. Told I would get discounts for signing up for autopay. Told we'd get discounts for switching carriers. Told my monthly bill for 3 lines would be around $150. All lies!!! I get my first bill and its nearly $300. I go to store and they say oh yeah no problem. We'll put notes in the system, just reach out to support via phone and they'll take care of it. Well 3 calls later and no one took care of it. They said pay your current bill while we research it. Yeah I don't think so. Back to my previous carrier. These people should be ashamed of themselves. read more

They're so lazy at this store. They'll flag your account as fraud so they don't have to sit with you and order your phones or watches. Came in to preorder the new phones and watches. Salesman gets up to talk to manager multiple times. Notice he clicks a red flag option on my account. After going through the whole transaction I'm denied. Go home, order everything online, goes through just fine. Call ATT and they tell me the store on Indian lake had flagged my account as fraud. Even after verifying my license and everything. read more

AT&T is absolutely the most unethical company I've delt with in my life. They reduced my trade by $650 and did not give me any option to correct the issue or return my phone. The manager of this store is nice but completely unless in helping. I've spent many hours on the phone attempting to resolve this issue. I'm paying the balance off on the last day of the billing cycle and moving to a different provider. I'm counting the days down to cancel my cell and home service with this company. read more

Wish I could give less than 1 star. Went to the store to purchase a 2022 SE. Website said they had 5 of the 128gb in black in stock. Drove to the store 45 minutes to and from. Went in. Was greeted by a man who asked my name. I told him. I told him also that I wanted to upgrade my 2020SE as the battery was dying. I stepped over to the I phone display to look at the phones. I was there maybe 4-5 minutes. Then three people came in the store behind me. One was a younger guy, an older lady and an elderly gentleman on a cane. I was practically surrounded by them looking at the phones as the daughter of the elderly man wanted to get her father a new phone because it was dying. I stepped aside. At the same time my turn came to speak to an associate. I told the man I wanted an SE with 128gb. He said "let me check". I went over to one of the tables and sat to wait on him to return. Meanwhile a store associate walked over to try to help the group of 3. They explained what they needed. I'm still waiting at the table. The associate (tall guy with red beard) walks the group of 3 over to the table I was sitting at. He asked if I " would move somewhere so I can help these folks". I got up. Walked over toward the front and sat on a stool. Eventually the salesperson trying to help me came back. He told me they have no SE in stock, even though the website said otherwise. I told him the website said you had 5 available. I told him I would just go to the Apple store. He tried offering me his business card. I refused and left. First I don't mind moving to accommodate an elderly gentleman on a cane. But in all actuality you don't want a low seat in which to sit because its more difficult to get up from. Secondly when I moved the associate could have said "thank you". Thirdly I called another AT and T store closer to my home earlier in the morning but that associate was also rude and told me he wasn't allowed to tell me over the phone if the phone was in stock or not. He told me I would have to check online. I told him I tried but could not connect to the local stores website. I have been an AT and T customer for almost 17 years. I could not believe how rude everyone has become. I am thinking its time to leave them altogether. Customer service at their stores is nonexistent. It never used to be this way before. read more

Happy to report a great experience at this location. My last experience with AT&T was at the Gallatin location and it was beyond bad. Alicia was the store associate that helped me. She was beyond patient, super professional and totally capable. She answered all of my questions and seemed committed to making sure I was comfortable with my new phone. read more

If you have an option to choose any service you want, DONT choose at&t. First of all after any discounts they give you for your first year, they disappear of course and leave you with and OUTRAGEOUS bill afterwards. Also, good luck trying to contact them to cancel any services because all you get if a voice-mail saying they are closed but no notice of their business hours ANYWHERE.. please choose Xfinity, their packages are better and their prices are better. I would have them if my apartment didn't have a b/s contract, that at&t doesn't really hold too or make a difference with. read more

Still nothing. I guess it's ok for a big corporation to lie and steal from you!!! No credit for my iPhone 8 and they can't see to find it. Thieves!!! read more

Nothing I can do about That! This is the answer to all problems. I am watching Halo On Paramount volume is on 81 normal is 18. Bose surround sound Life style 12. Is very good on every thing except AT&T. No help and bad attitude from guy on phone (never gave his name. read more

Absolutely unethical management and employees at this location. Will be contacting corporate with a recording of the manager Doug promising a credit in the amount of $150 to my bill, which did not happen. His employee Pam, was extremely combative and argumentative when my husband visited the store today because the credit was not applied as promised, again on the recording that we will be sending directly to their corporate office, within 48 hours of Tuesday, February 25th 2020. Doug also advised us that their previous employee Casi was fired for promising to credit the accounts of over 10 other customers and has an open investigation, seems extremely unethical to divulge that information to a customer regarding a previous employee. I would highly recommend that corporate send adequate management to train your less than professional employees. read more

Just walked out the door of this store. Sitting in my vehicle not wanting to forget the frustration of my experience, or lack of experience. Stood inside the door for 25 minutes. Two customers, to employees attending them and two other employees doing nothing. No acknowledgment of me being there. No welcome we'll get to you in a few minutes...No nothing. Bizarre! Just stood there leaning against the front door as they simply milled around. 2 customers in the store and four employees. No wonder the ratings at this store are so low. Desperately needed, not just customer service training, but customer awareness. AT&T service for over 20 years but there are so many other providers. Struggled with the rating since 1* is a bit high. Embarrassing. 4 pm on 11/16/21. read more

Everyone was here was totally helpful. The place was packed, and it was 20 minutes before they closed. They took my name and got to me in order- which ended up being 10 minutes after they closed, but if the associates were annoyed by this, I couldn't tell. They took their time with all of us stragglers and our various issues. The one thing that could be improved upon was the lack of seating for customers waiting their turn- there was only a geometric orange.. couch(?) in the middle of the shop. But again, great service. read more

Love these guys , every time I go in I'm promptly helped Like for example today I walked in within five seconds somebody was helping me I told him about the cord that I had that was fraying and they replaced it for free even though they didn't have to because the cord was out of warranty Great customer service Wade!!! read more

I've been going to the AT&T store since it opened up about 12 years ago, and this was by far the best experience I've ever had. I was buying a business wireless router so it was taking a little bit to set up the account and the customer service was absolutely outstanding. The way that assistant manager Fernanda, Kindle, and even the Ashurion rep , Cory helped everyone in the store was over the top. They also were very entertaining and there professionalism was fantastic.I was in there for longer than I thought but didn't realize it because they carried the conversation and made my experience absolutely the best. I also want to say I was in the store about two days before this and had a very good experience with Savon as well. He helped my sister with her phone from Japan and also seemed to have similar characteristics that allowed me to enjoy my experience. Whoever does the hiring I want to say you do an amazing job and the store has gotten so much better over the years. I will continue coming back. read more

Just came in to the store today to upgrade to the Pro Max and another line to the iPhone 11.. Pamela helped me and the customer service was a 10! I will be coming back to this store from now on... she went above and beyond even after I changed my mind on which phone I wanted. The rest of the staff was also very helpful and they took care of me immediately. read more

This particular location has horrible customer service. We walked in the door and no one acknowledged us. Then one staff member was walking another customer to the door and says "someone will be with you shortly." Not how you're doing; what brings you in or nothing. We then waited about 30 minutes with no recognition from anyone. As we proceed to walk out the door, no one even looked up and acknowledged us leaving. After walking out, I turned around and opened the door and said, "you all have horrible customer service" and they all looked dumbfounded! read more

at&t advertises buyouts of your service contracts if you leave your current carrier and come to them. beware of the scam. this is not a buyout they will not pay for your old phone contract the majority of the money is a credit back to at&t and a small portion towards your previous carrier. you will end up with a large bill possibly in collections with the company your leaving and now you owe two phone companies money. this is a bait and switch by fcc rules buyer beware. read more

would LOVE to give a 0 star but not an option.... the only person more rude than the sales clerk was the manager. They couldn't find our 15 year old account - we found it. They refused to contact their own customer service to work out THEIR glitch. To make it worse, a man left the store after some 10 minutes, and the employees all grouped around the table and talked about him like he was dirt.... the manager leading the parade! along with eye rolls, and grunts! Nope! Not a place to do business unless you like rude frustrating people! read more

My mother passed away in January. She had a wireless ATT phone at her home. I paid her bills for her for the past several years. I had always paid in advance for her and she had a running credit. I called two months ago to let them know she had passed and the account needed to be closed. I got plenty of sorry to hear that and was told that their was a credit on her account and I would be receiving a refund in the mail. I thought I was done. Little did I know that the account rep did not note the account. I pick up her mail today and find a bill from AT&T that says she is past due and owes 67.55 . I called them and they would not assist without a passcode- not the password on the account a passcode....yet they did prior to. After being hung up on and calling back a second time I was told I could not get any assistance without the passcode but I could go to the At&T store with the death certificate and they could help. They could do nothing without a pass code. They told me they could send my mother an email and I could go in and change the passcode so I could handle this. I then drove back home and by the time I went to log in....they had frozen the passcode option and authorized user option. The only option I after a wasted call again to them was to pay the bill....I didn't owe and I will never see the money I was suppose to get credited to via a check when this account was originally notified of her passing. AT&T have extorted $110 dollars because they can't do what they say they are going to do! Glad I never had and account with them and never will!!!!! With as many deaths as we have seen in the past year and half it amazes me that big corporations are allowed to steal from the deceased. read more

If I could give them no stars I would. We were lied to about a promotion from a salesman. When we came back in to the store to have the promotion applied to another phone on the account another salesman said it wasn't possible with the plan we had. We had told the first salesman our plan and he never mentioned it being a problem. He took a like new phone in on trade with the promise of a $350 credit to our account to upsell us on a new phone. We requested the phone back once we found out we had been lied to. They said that was impossible as it had already been shipped out. We were put in touch with someone that was supposedly a store manager to fix the issue. This "store manager" told us he would have the district manager manually apply the discount to our account. I have been lied to and jerked around by this guy for months now with now credit on our account. Called the main ATT number and they said they couldn't help and didn't have a way to get in touch with district people. We will be leaving ATT because of being lied to and ignored. We have been customers for well over 15 years with them. read more

I have been a customer at AT&T for 13 years, originally Cingular Wireless. My complaint is not against AT&T as a whole but against the current manager of the Hendersonville Tn location, Stephanie. I was treated very disrespectfully and was basically told that the issue/problem I'm having with my 45 day old equipment was of no relevance to her nor her problem. So, I contacted a supervisor at AT&T customer service to help me with my issue. They asked me to go back to the store so they could speak to the manager and when the customer service representative spoke with the store manager she was very rude with her and refused to listen or help resolve this situation. Stephanie told the customer service representative that was helping me, that it was not her problem and she didn't care. (I know right, some manager) After dealing with all of this for 2 hours, the customer service representative from AT&T gave me a $170.00 credit for my loss and time, well more than what I was asking for to be fixed, and made sure that I was 100% a satisfied customer and yes, I was very pleased that she went above and beyond her duties to make me happy. As for Stephanie, the manager of the Hendersonville store, I hope she really thinks about what she did and realizes that none of this had to happen if she would have just done her job. #1 rule in retail, IF YOU DONT LIKE PEOPLE THEN DONT BE IN CUSTOMER SERVICE!! read more