Shocked to see the results for this location - I've been there 3 times in the past month or so and…read morethe entire team was nothing but helpful. First time to get a new phone and Christina walked me through different options and the best trade in deals. Second time to trade in my old phone, let my phone charge with their cable to get whatever they needed, showed me the paperwork to go along with it and sent me on my way. Last time to replace the phone I JUST got (Kayak incident) and other than a small wait to be seen we were in and out in less than 10 minutes AND he let me use his work phone to make a call to get the codes I needed for my account, not everyone will go that far. (I cannot remember the guy's name who helped me the last two times but biggest props in the world for being so helpful)

I was told that this store now only stocks phones of a certain storage size, if you have anything…read moreabove the size of 256gb (the smallest storage) for an iPhone, they don't even have phones that can replace the phone I currently need replaced. The only way to replace a phone on a plan that has an upgrade option is to now go online or over the phone, which has been known to be a terrible quality experience FOR YEARS! What's the point of a physical store if you don't carry any products for people to purchase? Garbage policies, garbage store. Never shopping here again. Drove 40 minutes to be told to kick rocks. Hope this store closes down, cuz man, this location is useless.

Very friendly staff, wonderful customer service, and quality repair ability…read more My smartphone had water damage, and they went above and beyond to get it running again so I didn't have lose my photos and contacts. Highly recommend.

This store was badly needed here in our area. They carry almost any kind of battery or bulb you can…read morethink of. If they don't have they can find it! Located at the Glenbrook Shopping Center so easy to locate.

I took my iPad in because I could not bring up my Facebook page It was just giving me a black…read morescreen. I tried using Google to figure it out, but I still couldn't get it so I took it to uBreakiFix and Eyezik resolved. My problem explained to me what happened very quick very efficient very professional. I always appreciate their help.

Their time quotes are terrible. My husband was getting a new battery installed.(few hrs job) Had Hb…read morephone all day, then when he went to pick up the screen was dead. They had to go to Gallatin to pick up a new screen. Idk about this place..

Whitt was amazing! He had so much knowledge on all of the discounts and got us in and out quick! If…read moreyou go to this location ask for Whitt!

Had a great experience choosing and activating a new phone. My situation was confusing as I was…read moremingling work and personal and had a watch issue. None of that mattered as Ponzie was a pro and made it a smooth and pleasant experience. This place is busy but they're organized and will get to you as quickly as they can.

I came into this location fully knowing what I wanted. It still took over an hour to get what I…read moreneeded, but I was actually pretty prepared for that. I got a decent deal on a phone and plan due to my job. I insisted on the cheapest phone because the most I do is text, play podcast, and watch cat videos. That being said, one of the things I hate the most is being up-sold and haggled into oblivion, and that's exactly what happened! It was so prevalent that I completely missed that the worker had just given me he/him pronouns while trying to get me to add another line and get a new number. T-Mobile is one of those stores where I see why online shopping is preferred. Phone set up takes the same amount of time, there may be some promo deals you miss out on, but honestly, the lack of high preasure sales tactics is probably worth it.

I waited over an hour and still had someone in front of me to be helped. All I needed was a new…read moreSIM card and wanted to buy a phone case. I finally had to just leave because there was no end in sight to customers they were currently services. They never even bothered checking in after the initial we'll be tight with you. You've got to be able to multi task. Only so much is in their control, some customers are more needy than others but this time my experience went beyond an unreasonable amount of wait time. I had an infant with me as well, however my mom was with me to entertain him. My mother was only visiting from out of state so I don't have that luxury typically and to tote a 9 month old into a store to wait an hour is NOT going to happen. I also called the 800 number who instructed me to just head on into a local store to be helped and was then hung up on. I've been with T-Mobile since before they were T-Mobile. I'm extremely disappointed. This location is ALWAYS busy and two clerks does not cut it.

Kelan did a great job troubleshooting a problem with our phone's internet connection issues. He…read morelistened to the description of the problem and quickly solved it for us.

Ok story time: The…read morestaff was unhelpful. Now this was several months ago so that staff might have been let go by now and new employees revolved in. My phone was completely dead/broken and I went there hoping I could understand my options for upgrading. However I was not the account owner/admin so they couldn't help me until I was one. That I understand, but they gave me zero help on how to do that. I had to then use there sample phones/computers to google how to do it while the guy "helping me" just stood there on his phone. After googling it and performing the actions needed, there was some glitch that wouldn't update me as the account owner on their end. Despite saying on my end saying I was. Again, understandable I know there are policies they have to follow. But what frustrated me was this guy offered zero help on anything. I had to google it myself on their computers and tried to figure it out. After about an hour of this I gave up. The guy was also clearly mad I was "wasting" his time. He could have saved me 30 minutes. And yes I did ask him for help but he just said I only know how to do it on the app (which of course wasn't working) the other staff members were clearly confused why he wasn't trying to help more. As I was walking out, I heard one of the other employees ask the guy "well did you tell him about the trade-in deal he could have with his phone?" And the guy just said "nope." I ended up calling the helpline the next day and got my answer on my trade in options within 30 seconds. That's all I wanted. I wasted an hour of my time because this guy either didn't know anything or was just lazy. I don't remember his name, but he was larger, bald, with a beard and glasses. Pretty generic description lol but maybe that can help with the feedback. Really frustrating day and I will not go back to this store or a Verizon store if I can help it