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    Verizon

    2.2 (24 reviews)
    Open 11:00 am - 6:00 pm
    Updated 2 weeks ago

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    3 years ago

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    1 year ago

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    2 years ago

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    5 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    8 years ago

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    8 years ago

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    5 years ago

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    5 years ago

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    9 years ago

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    7 years ago

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    10 years ago

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    6 years ago

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    10 years ago

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    7 years ago

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    Ask the Community - Verizon

    Verizon

    Verizon

    (15 reviews)

    $$$$

    Ok story time: The…read morestaff was unhelpful. Now this was several months ago so that staff might have been let go by now and new employees revolved in. My phone was completely dead/broken and I went there hoping I could understand my options for upgrading. However I was not the account owner/admin so they couldn't help me until I was one. That I understand, but they gave me zero help on how to do that. I had to then use there sample phones/computers to google how to do it while the guy "helping me" just stood there on his phone. After googling it and performing the actions needed, there was some glitch that wouldn't update me as the account owner on their end. Despite saying on my end saying I was. Again, understandable I know there are policies they have to follow. But what frustrated me was this guy offered zero help on anything. I had to google it myself on their computers and tried to figure it out. After about an hour of this I gave up. The guy was also clearly mad I was "wasting" his time. He could have saved me 30 minutes. And yes I did ask him for help but he just said I only know how to do it on the app (which of course wasn't working) the other staff members were clearly confused why he wasn't trying to help more. As I was walking out, I heard one of the other employees ask the guy "well did you tell him about the trade-in deal he could have with his phone?" And the guy just said "nope." I ended up calling the helpline the next day and got my answer on my trade in options within 30 seconds. That's all I wanted. I wasted an hour of my time because this guy either didn't know anything or was just lazy. I don't remember his name, but he was larger, bald, with a beard and glasses. Pretty generic description lol but maybe that can help with the feedback. Really frustrating day and I will not go back to this store or a Verizon store if I can help it

    Brooke (and every employee working today) handled a VERY difficult client with class and respect…read more They got the issues resolved despite the disrespect they received. I would highly recommend any of the employees and this location!

    Electronic Express - TV demo wall showcasing dozens of different TVs and their quality

    Electronic Express

    (29 reviews)

    $$

    They did not speak when we came in. The first question when looking at computers was is it going…read moreto be financed. Did not provide any help with picking out a computer. Never ever shopping their again.

    It would take a long time to say everything that occured so I'll just stick to the bigger things…read more 1st they have a policy that if you spend over 100 dollars cash on anything you will not recieve your money for a minimum of 14 days period. Of course you wouldn't know that as they know for a fact if they posted that specific info at their registers then they would quickly become the one business in america that people would refuse to spend cash at. They work on commissions and at their Gallatin location the store manager trains them on being worse than any car salesman you've ever met. It must be that way because once you meet the guy he does the same exact things and acts the same as his employee's. They will say ANYTHING to get you to buy something sometimes not even saying anything as one of their employees added a product at the register when I was in the process of making a very, very large purchase of a new computer over 2000 dollars. He explained it by showing me the product and saying "if you install this you will get 40% off the price of it". What he didn't tell me was that he charged me 100$ for the product and did not tell me so I had thought by his statement IF I installed the product AND bought it (online like you literally do with 90% of this type of item) I would get a huge discount). The manager had no clue as to why after I found out the employee "slipped in" the other product I didn't know that I was buying why I would bring everything back........... Where I grew up once you know for a fact someone lied to your face (really committed fraud) you don't do any business with them at all period because you can't trust them! I literally, literally had to explain that to the store manager 3 times because (here comes the teaching his staff to be lying salesmen part) acted as if he totally did not understand what I meant the three times I had said your employee flat out lied to me just to get me to buy the product. He kept trying to jump past that specific action that led us to the return and he kept asking things instead like "so it didn't perform as you wanted or it didn't this or that" (he was trying to go down that specific road to put everything on the product that I purchased if it was faulty or not and NOT that it was his teaching his employee's to say anything and do anything just to make a profit and allowing them to use the tactics that they do to sell products as they do. Imagine literally telling someone that their employee "sold" you something without your knowledge and that he flat out lied to your face repeatedly about the actual main purchase you were buying and after three times each time he looks you in the face and says "I don't understand was there something wrong with the product"? That is exactly what happened no somewhat or sort of but EXACTLY how it happened. To make it worse the employee in the parking lot got my phone number directly after buying the computer whe he brought it out he wanted to buy MY old computer (which is totally against their company policy and I know that because he told me to my face "I'm not supposed to do this but I been looking for a bigger tower case" and you tell the store manager that including that this employee has my personal number in his phone right now and he can go look just to prove he's a liar only for the manager to blow me off insinuating I was just saying things at that point due to being mad. So calling me a liar. That's why I know the manager is telling them to do these things, he won't even go check a phone for proof of deception. Everything was a deflection then they had to "check" to make sure it still worked (totally get that) but after like 45 minutes in a totally empty store it became the manager trying to make me stand there as long as possible just to get me the maddest. He had literally 1 page to fill out all of which equated out to be less than a half a paragraph which (while at this point he was finally back at the counter) I stood there for an additional 20 minutes waiting on that one page to be completed. Oh you have no idea I could go on for a minute and then if that wasn't enough the district manager refuses to call anyone back (read the other reviews) because again these people have knowledge that their employees do slimy things and they let them and it's all good to them. No accountability, as long as they keep selling they don't care how they do it. All I can say is thankfully I can hold my temper but I guarantee just by the way the manager doesn't know any better when to stop pushing and as crazy as people are today I'm glad that I don't work there because it's only a matter of time when he will pull that with someone who doesn't deal with things like normal people. I've was in the military for over 10 years and have been in active zones. I was so upset I was literally shaking not from anger but just from stress you have no idea. Do yourself a favor even if you have to pay more it's worth it to go somewhere else!

    Verizon - mobilephones - Updated May 2026

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