This is the VERY WORST Verizon store I have ever encountered. I have had to use this store on a few…read moreoccasions because of the close proximity to my home, but each time I have to plan on spending at least two hours there because they do not have enough staff working, they are too slow in completing the tasks, or they just will not provide you with service. I recently went into their store to buy one item for my phone and could not get anyone to sell me the item. The manager was at the register and she just walked to the back and never came back. Another staff member entered the store, went to the back, and he never came back. One sales representative was inside helping a family, but he never bothered to go to the back of the store and mention that customers were waiting in the store for service. One man and his son finally left out of frustration. When I asked to speak to the manager, she would not come out from the back of the store. I asked to see her twice, and she refused to come speak to me, sending a message to by the staff member that she was conducting inventory. I then asked if she would just write down the name of her supervisor and his/her telephone number on a piece of paper, but I received no response. Finally, after several minutes, the staff member who was in the back returned and spoke very aggressively to me stating he did not have to give me his manager's name who was in the back and that her completing inventory took priority over customers. He told me that their store's google reviews were such that I could complain all I wanted as it didn't matter. He would not give me any information about a supervisor or store manager and told me to call customer service. He was extremely rude and could care less about customer service. The manager just hid in the back of the store.

Lewis helped me in August with my iPhone! He was very helpful and even suggested that I take…read moreadvantage of some upgrades! I decided not to but rest assured I would have bought from him!

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

Ended up in here by chance & really pleased! The Mrs Rufus called Yours Truly up because she was…read morein a bind and her Chi got sideswiped by technology. Long pilgrimage short, she uses an iPhone4 to swipe credit cards for her business. The swiper is not like others that plug into any device. It is fit to a specific device (an iPhone 4 in this case). As we are forever tied together in matrimonial bliss, my Chi got tangled up in this Four Alarm Conundrum. Herein lies the rub ... the old iPhone is used via WiFi. It's technically no longer a phone. It is used merely to submit credit card & debit card transactions. So, now we have a device that is totally worthless but it has to be replaced with an iPhone 4. And no stinkin way am I payin full retail for a glorified iPod Touch. Of course the device dying and Mrs R. not being able to run charges is all my stinkin' fault! I mean, NATURALLY!! I'm never there, haven't touched the thing & you guessed it ... my fault. Ah, the joys of matrimony. As usual, I digress. Post ear gnawing and subsequent blood pressure hike, my Chi is toes up in the ditch. So, I think to myself, "Rufus, what the Fried Samosas are you gonna do to get this situation resolved, bring Mrs R. to bay and reclaim your Chi?" This is when I remembered this cell phone exchange business had opened on Bearden Hill. It's a nice, clean place between Soccer Taco and Pendergrass Shoe Repair. I was warmly welcomed by a nice man by the name of Ryan. I explained my situation to Ryan. He completely understood my situation and was able to help me find an affordable replacement. He was extremely knowledgeable (which is great b/c I'm tech deficient). I never felt like the idiot I am. They seem to have a wide selection of phones and smart devices. They buy, sell and trade the devices. I would encourage any & all to stop in if you need this service. As a side note, I was very impressed with something that happened when I was in the store waiting for my device to charge. A man came in wanting to sell his smart tablet. He had pulled up to the store with 2 other people in a dirty ass $300 jalopy that was on its last leg. It was quite apparent that they were all 3 hard up for cash. Ryan treated this man with the respect he was due. He was extremely polite and informed the man that his particular tablet was not in high demand (thus not worth a whole lot wholesale). He was very sympathetic to the man's situation. You could tell that the man appreciated Ryan's honesty and professionalism. Anyway, it was good to see people being treated well no matter their station in life.

In light of the high cost of a new cell phone and the rapid depreciation of a new device, it only…read moremade practical sense to visit The Phone Exchange to see their selection, and I'm glad I did. All I wanted was a replacement for my iPhone 11, which developed a bad board after 5 years of faithful service. The price I paid at The Phone Exchange for a comparable replacement of my old phone was literally less than HALF the cost of a new phone at the Apple Store in the mall, and it was well worth it. I highly recommend The Phone Exchange.

Nadir fixed my phone in 5 minutes-cracked camera lens and screen protector no wait…read more I'm going into my closet and digging out my other phones and bringing it to him!

Excellent customer service. Got my iPhone display fixed in under 20 minutes at a very affordable…read moreprice. Highly recommend!

Obsoletely awful service, terrible experience. Had a warranty for glitchy software that they did…read morenot honor. Did not even try to help come to a solution or respect me as a customer. I have never experienced worse customer service. I thought it was an absolute joke. Their repair parts are trash and they know they are not worth the value. I was completely scammed and cussed at when I asked to speak with the manager- when I finally did speak to the manager he also cussed at me and would not honor the warrant. Would never recommend to anyone. Do not go. The prices may seem very slightly cheaper because everything about this is cheep.

Outstanding service and price to replace screen. They beat Best Buy by $120.00. It only took 30…read moreminutes

Amazing customer service! Sarah helped us save a ton plus got us the most bang for our bucks! She…read moretook the time to explain everything, set up my new phone and all my accessories.

If I could give this Verizon store zero stars, I would. My experience with an employee named Josh…read morewas absolutely awful. He is a liar who only cares about making sales, not helping customers. When I tried to return a phone just three days after purchase, he told me it couldn't be done because it required a manager's code or authorization. Instead of assisting, he rushed us out of the store and even claimed we "might not" be able to return it at all -- despite telling us at purchase that we had 30 days. To make matters worse, Josh pushed the idea that we wouldn't be able to use the old phone again and would "have" to upgrade to a newer iPhone, clearly just to secure another sale for himself. Completely dishonest and manipulative. Thankfully, when I returned today, a different employee (not even a manager) was able to process the return without any issue. She even admitted Josh probably just didn't want to deal with it. That says everything you need to know about how this store operates -- liars, rude, and unprofessional. Avoid this location if you value honesty and real customer service.

Andrew made an appointment to come to our home. The soonest he could do was 4 days out, which was…read morea Friday evening. He said he would call before he came. He did not show up. He did not call. He did not respond to my voicemail or text. So we are left in the lurch, over another weekend, with no access to email. We are very disappointed.

I was in desperate need for a charger for an older model apple laptop. As soon as I walked into the…read morestore, I knew I was in the right place! The owner knew exactly what I needed and put together a charger on the spot, even using components from his personal computer. The price was reasonable, he didn't try to oversell, and I was out in record time! I could not have been more satisfied with service and sales and product! Wish I had someone like him locally!

Loved the new manager she was so helpful. No wait and extremely knowledgeable. Phoenix was also…read moreamazing in helping me with transferring phones. This will be my go-to store!

Phoenix and Shannon were amazing help! I had a complicated problem and they found a workable…read moresolution. will definitely be back!

The salesperson applied a screen protector to my daughter's phone, told her she needed it even…read morethough she already had one, then charged her $28. He was rude and called her a liar when I asked for a refund. He gave me the runaround for 20 minutes. Tried to refund me $10 instead of the $28 he charged. Stay away from this store!

got my phone repaired here twice. both times the screen had performance and display issues such as…read morelines through the screen when it was lit up, screen would freeze to the point i would have to restart the phone. Also the placement of the screen seemed to not fit for my iphone 15, it was not flushed against the frame and stuck out about 2mm looking as if it was floating on top of the device itself. Which leads me to my final issue. Due to the fact the screen replacement was not flushed to the device frame, I completely shatters within in 2 months of the last time I repaired a screen with them, this is WITH THE SCREEN PROTECTOR. I was charged over $300, the product was not worth that amount. DO NOT GO HERE. I even asked them when I picked up my phone if they use the same screens as apple and if they were apple certified, they said yes which was not true considering apple has strong materials that make up the phone. My device even had an error saying it was not an apple part and was not installed correctly. With that said, save your money, go to apple or learn to do it yourself.