This is the VERY WORST Verizon store I have ever encountered. I have had to use this store on a few…read moreoccasions because of the close proximity to my home, but each time I have to plan on spending at least two hours there because they do not have enough staff working, they are too slow in completing the tasks, or they just will not provide you with service. I recently went into their store to buy one item for my phone and could not get anyone to sell me the item. The manager was at the register and she just walked to the back and never came back. Another staff member entered the store, went to the back, and he never came back. One sales representative was inside helping a family, but he never bothered to go to the back of the store and mention that customers were waiting in the store for service. One man and his son finally left out of frustration. When I asked to speak to the manager, she would not come out from the back of the store. I asked to see her twice, and she refused to come speak to me, sending a message to by the staff member that she was conducting inventory. I then asked if she would just write down the name of her supervisor and his/her telephone number on a piece of paper, but I received no response. Finally, after several minutes, the staff member who was in the back returned and spoke very aggressively to me stating he did not have to give me his manager's name who was in the back and that her completing inventory took priority over customers. He told me that their store's google reviews were such that I could complain all I wanted as it didn't matter. He would not give me any information about a supervisor or store manager and told me to call customer service. He was extremely rude and could care less about customer service. The manager just hid in the back of the store.

Lewis helped me in August with my iPhone! He was very helpful and even suggested that I take…read moreadvantage of some upgrades! I decided not to but rest assured I would have bought from him!

We were here on vacation, dropped a phone on a gravel parking lot and cracked the screen. These…read morefolks fixed it for us not taking an hour and a half. Wonderful service! Thank you!

Took my iPad in for service during vacation after I dropped it. The screen was cracked and I needed…read morea new battery. They quoted me a price, which I found reasonable. I was then told that the screen had an imperfection, so they changed the quote. In all honestly, I would have never noticed the imperfections and was thrilled with their honesty . Highly recommend.

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

The owner is super helpful. He knows his stuff. I bought only a few dollars worth of stuff and he…read morewas happy to answer my questions. Highly recommend ! Steren Electronics Solutions of Blue Ridge GA

Were very helpful to me. Did everything they could to help repair my laptop. Thank you! My first…read morestop for anything electronic.

My husband passed 2 months ago and I needed to switch from t mobile because of cost. I need my…read morephone to work and was having trouble getting my phone unlocked. Not only were the employees at this location kind and compassionate but they saved me from having to set my phone back to factory settings which their customer service line support said to do. I burst into tears at the thought of losing the last pics and messages of my husband. But not only did they give me a minute to compose myself but told me the truth that resetting my phone was not needed. I went home and now not only is my phone working but I still have my memories. Excellent staff that are knowledgeable and caring. They all deserve a huge raise!!

From the owner: Visit the T-Mobile store in Knoxville and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 206 Morrell Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Ended up in here by chance & really pleased! The Mrs Rufus called Yours Truly up because she was…read morein a bind and her Chi got sideswiped by technology. Long pilgrimage short, she uses an iPhone4 to swipe credit cards for her business. The swiper is not like others that plug into any device. It is fit to a specific device (an iPhone 4 in this case). As we are forever tied together in matrimonial bliss, my Chi got tangled up in this Four Alarm Conundrum. Herein lies the rub ... the old iPhone is used via WiFi. It's technically no longer a phone. It is used merely to submit credit card & debit card transactions. So, now we have a device that is totally worthless but it has to be replaced with an iPhone 4. And no stinkin way am I payin full retail for a glorified iPod Touch. Of course the device dying and Mrs R. not being able to run charges is all my stinkin' fault! I mean, NATURALLY!! I'm never there, haven't touched the thing & you guessed it ... my fault. Ah, the joys of matrimony. As usual, I digress. Post ear gnawing and subsequent blood pressure hike, my Chi is toes up in the ditch. So, I think to myself, "Rufus, what the Fried Samosas are you gonna do to get this situation resolved, bring Mrs R. to bay and reclaim your Chi?" This is when I remembered this cell phone exchange business had opened on Bearden Hill. It's a nice, clean place between Soccer Taco and Pendergrass Shoe Repair. I was warmly welcomed by a nice man by the name of Ryan. I explained my situation to Ryan. He completely understood my situation and was able to help me find an affordable replacement. He was extremely knowledgeable (which is great b/c I'm tech deficient). I never felt like the idiot I am. They seem to have a wide selection of phones and smart devices. They buy, sell and trade the devices. I would encourage any & all to stop in if you need this service. As a side note, I was very impressed with something that happened when I was in the store waiting for my device to charge. A man came in wanting to sell his smart tablet. He had pulled up to the store with 2 other people in a dirty ass $300 jalopy that was on its last leg. It was quite apparent that they were all 3 hard up for cash. Ryan treated this man with the respect he was due. He was extremely polite and informed the man that his particular tablet was not in high demand (thus not worth a whole lot wholesale). He was very sympathetic to the man's situation. You could tell that the man appreciated Ryan's honesty and professionalism. Anyway, it was good to see people being treated well no matter their station in life.

In light of the high cost of a new cell phone and the rapid depreciation of a new device, it only…read moremade practical sense to visit The Phone Exchange to see their selection, and I'm glad I did. All I wanted was a replacement for my iPhone 11, which developed a bad board after 5 years of faithful service. The price I paid at The Phone Exchange for a comparable replacement of my old phone was literally less than HALF the cost of a new phone at the Apple Store in the mall, and it was well worth it. I highly recommend The Phone Exchange.

My daughter had seen that there was a new screen repair place in Walmart as we were shopping. So…read morewe brought her iPad which had a broken front screen. They were quick and courteous. They were able to quickly determine what would need to be fixed and what was still in working order. The price was competitive and they were able to get started immediately. We finished our shopping for the day and swung back by to pick up the repaired IPad. The shop is VERY VERY new, and they are still working to get the shop products on the shelves. If you have a device that needs some work, I'd recommend giving these guys a shot.

I had dropped and broke my screen on September 17, 2024. I…read morecalled repair shops in the Cleveland area, and they were talking $160 to have my screen repaired. Plus, they could have not done on the same day. They would have to order the parts in order to replace my screen. I also called several other chain screen repair shops. They wanted me to come in for a consultation before they would fix my phone. I was getting very frustrated. On Friday thinking I was just going to need to buy new phone with all the prices being between 160 and $200 for a screen repair. Friday, September 20 at 7 PM I decided to look 1 more time. I found this store (I fix and repair) inside the Cornelia Walmart. The store was open until 830. By the time I got there it was 8:05. I brought my phone in and showed the guy the damage. He was pleasant and told me he could get my phone repaired and out the door in about 20 minutes. He was a super nice person. This is a family business. And within 25 minutes he had me fixed with a new screen and screen protector and out the door for under $100. I believe if you would bring a phone to most places, and they only had 1/2-hour before they closed. That they would turn away business. Not this guy, he was like. You give me 20 minutes and I will get you taken care of. It is a small shop inside the Cornelia Walmart. They have accessories and phones to purchase inside their store as well. I would highly recommend him. I will for sure be back to this store. The store has great hours for the working person. It is close and very convenient

I've been trying to get a hold of my business account manager there for months now every time I try…read moreto reach somebody out there doesn't work. They gave me their business lines. No reply. I've texted. I've called beyond disappointed. Because when I walked in there, honestly, I felt truly like they were gonna be the ones to help my business. Doesn't seem that way. Pictures available I just don't wanna throw anybody under the bridge.

They work with you however they can. Chris is awesome, I've bought multiple phones from…read moreThis location. Everyone is Super friendly.