The owner is not honest, he told me my phone was dead and I needed to buy a new one. I did that…read more However, I found a business in Halls that worked on cell phones, took my old phone there and for a reasonable fee, they replaced the screen. Not only that, but they transferred all the information from my old phone to the new one. I will never go back to the Total Wireless store again. If I cannot get my phone repaired, I will go somewhere else.

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Knoxville, TN. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

Great store, great service. A+ I've been a customer of…read moreUSCellular since 1994! I've worked with Casey at this location since 2017. Great job! Keep it up.

Casey at the west town location helped me upgrade my iPhone 12 to a 15 yesterday and he was…read moreawesome! He helped me get the best upgrade for my price range and was super personable. I'll only go to this location just for his services! Word!

We came to buy new phones and Dave R. went above and beyond. He made sure we had everything we…read moreneeded before we left like screen protectors and cases for all 3 of the new iPhones that we bought. He explained all of our options and made sure we were comfortable with our choices and wasn't pushy at all. We would definitely work with Dave again.

I've been a steadfast supporter of Cellular Sales, a certified dealer for Verizon, for many years…read morenow, but my experience since September of last year compels me to share my story, in hopes that no one else has to endure what I have. My ordeal began with an upgrade to an iPhone 15 Pro Max. From that moment, my account became entangled in an unimaginable mess. Somehow, it was mishandled into a limbo state between a business and consumer account. This error led to one of the accounts being sent to collections, further complicating my situation. Despite my attempts to resolve this, Cellular Sales' solution was for me to pay for both accounts, an unreasonable expectation since nothing was my fault.The repercussions of this error were manifold. I was unable to process my $850 trade-in due to these account issues. Now, I find myself with three phones: my trade-in, the iPhone 15 Pro Max I paid for but can't use, and a loaner phone that was supposed to be a temporary solution. Yet, neither of the phones I own are of any use to me. I've lost access to essential features and conveniences - my passwords, apps, MagSafe chargers, and even my two-stage authentication for work are all in disarray.For six long months, I've been charged for services I can't use, with no credit for my trade-in, no refunds for the extra expenses, and no compensation for the tremendous inconvenience and frustration. Despite my patient efforts to diagnose and resolve these issues with Cellular Sales, my account situation has only worsened.My patience has been stretched to its limits. All I seek now is an end to this ongoing nightmare. The lack of resolution, accountability, and compensation for my troubles has been deeply disheartening. It's difficult to reconcile this experience with the years of loyalty I've shown to Cellular Sales. My hope in sharing this is that it might prevent similar distress for others and prompt Cellular Sales to take immediate action to resolve such grave errors in the future.Sincerely, Brendon

The Service and atmosphere was absolutely amazing! I 100% Definitely recommend talking to…read more"Haskell"!. They're all amazing! but this guy was all ears, very understanding, respectful, professional and extremely helpful. He was the reason I was comfortable and able to go through with my first plan. You won't be disappointed at all!.

Wife and I needed to separate from an existing account to a new AT &T account. We spent hours on…read moreline with Customer Service and were told to visit our local store to finalize the change, including a new phone. All was well while talking to a familiar salesperson of 20 years until he told us that he couldn't do anything. Here's the rub: Out of the blue comes an unidentified guy, no introduction or uniform/ badge, rudely talking over our 20 year salesperson confusing an already completed discussion. I called him out on his inappropriate rude behavior. This guy would not shut up even as I was walking out the door. When I again told him he was rude he threatened me with Felony Trespassing. WTF!! We're longtime customers and won't be back and neither should you. Respectfully TG.

EDIT 10/31/22: After reviewing the case, Ubreakifix determined that it was indeed their fault that…read morethe HDMI port broke. They had us take the Xbox to the store where their advanced repairs are handled and fixed it properly at no additional charge. They also assured me that they would be training staff better so as not to improperly blame customers for damages. Original review: About three months ago, they "repaired" my son's Xbox by replacing the HDMI port. Unfortunately, they failed to secure the port. The reason I know this is that when it failed again and we took it back for repair under their warranty, they claimed that the port was "ripped off the motherboard." After receiving the Xbox from them the first time, we exercised the UTMOST care with that port and didn't even move the console after plugging it in. The only way that port could have been ripped off the motherboard is if it hadn't been secured properly in the first place.

As requested by their comment, I emailed all the documentation to the company, and they responded…read morewith their work is backed by a 1 year warranty. Now why would I want to take my phone back to them when they charged me to fix it twice, and both times they did so incorrectly?

Good experience overall, extremely expensive for a phone screen repair ($436) but apparently that's…read morejust the rate for the real apple screen + labor. Fixed my phone in less than a day. Nice guys working there and clean shop.

They could have more than one employee at the receiving station. It takes at least 1/2 hours to…read morejust get to expedite person. Not one shred of emphasis on customer delivery. I was there to get a screen saver installed in iPad. Told it would take 15 minutes. 45 minutes later I finally asked for f it was ready. Response, yea, probably done 20 minutes ago. "Do you think someone could bring it out?" What a joke that they gave kiosk all over stating fast repairs. I wouldn't use them if I had ANY option