Just not Really a good place to purchase from. Rudeness, Intimidation of customer, Unqualified…read moreindividuals. Buyer Beware. The store in Beaver Dam, WI is a Waste of Time. Go to different stores.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Wow, was it busy at T-Mobile (Cranston Rd, Beloit) on Monday, 2/5! And everyone came in with very…read morespecific, complicated needs. Jordan helped us while keeping an eye on other customers. She remained calm while multi-tasking. She was knowledgeable and an amazing problem-solver. Today was the ONLY day we had to accomplish the task of setting up a new phone and she helped us through every challenge. Thanks, Jordan. You are a gem.

Jordan, the manager, was extremely patient when activating a phone for my sister. The system was…read morenot cooperating, the PIN numbers weren't working and the phone number and email address would not help find the account. Somehow, Jordan just kept plugging away and managed to get everything in order. we walked out with all data transferred and the old phone wiped. Kudos to Jordan for sticking with the task and making it happen.

Great prices, very helpful. The staff will take there tine with you and help trouble shoot your…read morephone!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Watertown store today.

Worst cell service ever!!!!! Only switched for newer phones…read more Big time bad move. I live in Oconomowoc and if I'm not on WiFi the service is horrible. I do not recommend this company at all The guys in there are clueless took 5 hours to change and get phones set up. And I had to give the sales guy a ride home. Unbelievable!!!! I have had problems ever since. we have newer iPhones and service should be much better. In the middle of anywhere????? My ass! I can't check weather in the middle of the f@cking city.

We have used this store since Adam took over and they are wonderful. Always there to help. They are…read moregood about trying to keep cost as low as they can and also to help with technical problems and questions.

uscellular staff at the Monroe wi store is basically incompetent and slow, do not support the very…read moreexpensive equipment they sell but are quick to try to sell you more expensive equipmnet they don't support. I spent over 2 1/2 hours waiting for help just to be told in less than 5 minutes they couldn't help me. If T-Mobile wants their merger to successful they need to train their staff better and provide better support for their customers or they will lose them.

I own a Celestron telescope, and for Christmas my son gave me a Celestron SkyPortal Wifi Adapter,…read morewhich has an RJ12 6P6C 6-pin male end which plugs into an auxiliary port on the telescope. Unfortunately, Celestron has a clearance design flaw such that when the Skyportal Wifi Adapter is plugged into the auxiliary port on the telescope, it's prone to being hit by the telescope body when slewing. So, the natural solution to this problem was to secure an RJ12 6p6c Female-to-Male LAN Network Ethernet Extension Cable. Amazon.com sells these for $8, and had I purchased it, it would have arrived today and there would be no issue. Instead, I thought that I would go to Radio Shack here in Monroe, and give local business my money - even if it cost a little more. Radio Shack didn't have this item or a comparable item. However the store clerk (I believe the owner, David Gombosi) told me that I could "make it work" by purchasing a 6-pin RJ-25/RJ-11/RJ-14 telephone line cord (25' long) and a CAT5 in-line coupler, which is 8-pin. He told me that this coupler would work because the 6-pin cable will only use the center 6 pins. Total cost: $24.24 including tax. I was hesitant to purchase for two reasons: Price and I didn't know this would work in lieu of the shorter, standard RJ12 6p6c Female-to-Male LAN Network Ethernet Extension Cable. Plus I was unsure of the 8-pin coupler that the Radio Shack clerk showed me. I asked him, "Are you sure this will work?" He said, "Yes." So, I purchased the items for 3X the cost that I could have ordered on Amazon because (A) the clerk assured me that the items would work and (B) I wanted to keep purchases local. Last night, I tried the items and it didn't work. Whether it was the 8-pin coupler or the 25' of RJ-25/11/14 cable that was the culprit, or both... I do not know. I drove back to Radio Shack this morning to return the items with original packaging. The clerk (actually two clerks and I believe one is the store owner) told me there were no returns "because of covid-19". I said "What? I paid $24 for these items yesterday and you assured me these would work but they don't work. What am I supposed to do now?" The clerk told me that he could "exchange" the items. I responded, "Are you kidding me? Exchange them for what? You didn't have what I needed but told me these items in substitution would work. They don't work. So, what are you going to exchange them with?" Both clerks just looked at me dumbfounded. I then told them their policy of no returns should be posted, somewhere. One of the clerks told me it was on my receipt. I told the clerk(s), "A lot of good that does me, since I only get a receipt after I purchase, at which point I can no longer return the items according to your covid policy". They both just stood there and said nothing. Again I said that "You assured me this would work, that I was never told at the time I was being directed to these items that if they didn't work I couldn't return them, there are no postings in the store stating that there are no returns." I then grabbed the items (which the one clerk had touched - so much for the covid precaution) and left the store. To say that I am upset and disappointed in Radio Shack is the understatement of the year. I purchase many items from Radio Shack, but no longer. Your store policy, annunciation of that policy, and customer service is the worst I have seen in quite a while. I was willing to spend 3X the amount I could have paid for the correct item online with Amazon because I wanted to give Radio Shack the business and keep it local. Drove 16 miles round trip twice, and all I wanted was my money back. Thanks David Gombosi. You just lost another customer.

If I could rate this location 1000/10 I would! This was my first time visiting and I needed to add…read morea line to an existing account, trade in my current iPhone and port over my old number from another carrier and they helped me with all of that and more! De'Airist and Yolanda were the BEST! De'Airist helped me with everything from deciding what phone to get, talked through all my options, ran through pricing and helped me pick out a case, charger and screen protector. He was trustworthy and knowledgeable! They helped me from start to finish, were friendly and enjoyable to work with - especially since transferring phone lines can be a hassle sometimes (they were amazing all the way through!). Can't speak enough about the great things about my service here and I was able to build great trust and rapport with the team. They went above and beyond with their customer service even through this process. I highly highly recommend!!!!

From the owner: Visit the T-Mobile store in Milwaukee and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1316 S 1st St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Michael was amazing. We had a Raz Memory Cell phone for my father-in-law. He spent over an hour…read morehelping us get this service set up and transferred phone number from trac phone.

Amazing customer service x 2! My first experience with this verizon location was last November when…read moreI could not find an iPhone. At the time they were also out, but took the time to locate a phone for my friend and me. This past 2 weeks I have had constant contact with Chris as we resolved a few issues that came up with people on my plan. Tho complicated, it never phased Chris. SO willing to help and straighten everything out, with constant contact to let me know how it was going. I have been to a few Verizon Locations that want to herd you in and out. Not Silver Spring and Pilgrim! They care, and take all the time needed to resolve any issue. Thanks So Much!