Friendly customer service reps ready to help you with any services you need! Whether you need a new…read morephone or new service, they can help with the cheapest prices too!! Go check them out!!

In general I have had good experiences with the T Mobile store on Spider Dr. in Kannapolis. But…read moretoday I had a bad experience with a gentleman who I believe was an assistant manager. He refused to give me his name and covered his name tag when I asked for his name. I was questioning a part of my 85 year old father in law's bill. He was billed for a "Synch" device that he did not know anything about. The device was on his bill, and we did find it still in the box with the seal unbroken. My in laws both do not drive not had/have cars. So why would they agree to the device? I truly believe they were frauds by the agent they dealt with when the got there phones and contract. The tall slender guy ( name unknown) immediately became defensive and said since I was claiming possible legal action due to fraud we had to leave immediately. A female, Tonia Dennis was very calm, polite and tried to be helpful. She made sure I had her card before we left. I give Tonia 5 Stars. I give her male associate 0 Stars.

I had a major problem with Sprint service. After visiting several TMobiles and hours of talking to…read moreSprint agents no one could activate my daughter's phone. I decided to try one more TMobile. I am so grateful that I did because Melissa and her team went out of their way to get me set up. I don't know what I would have done without their help. They took their time to listen to my concern and reached out to Sprint until my issue was resolved. Melissa's patience and professionalism saved the day. Todd from the Mooresville store really came through too on making sure I had an active working phone for my family. Thank you guys. I am making you my go to store.

Cancelled service due to competition in area being $60 cheaper per month. I arrive to return…read moreequipment and was made to wait over an hour just to be asked I need a receipt instead of just taking the devices up front. Ridiculous, it's no wonder they have a terrible rating.

I stopped in at the Spectrum store to return a few cable boxes. and my how things have changed!…read more There was a line of people waiting to sign in and four customer service reps working, two of which were just standing there. The hold up was an elderly couple that was not computer savvy and clearly needed assistance. Although the store is more spacious it has a cold distant feeling to it. The customer service people don't greet you when you come in, they just yell out your name when it's your turn. It was clear by the boxes in their hands that several customers were waiting to drop off equipment. It would be helpful if there was a drop off line to help with the flow of traffic. In all fairness, Kimberly Payne was the sales representative that assisted me and she was professional and extremely helpful. Spectrum is charging customers a lot of money for service and giving them spotty service and subpar customer service... Do better spectrum!

Service is terrible, they do not value their customers and I was waiting in the store for an hour…read moreand sat on the phone waiting for a representative to assist me. Both the in store service and the online services are terrible and take forever. Would not recommend.

this store is amazing great customer they try their best even when there is a lot of traffic they…read morestill try to get everyone in a dn out of the store as fast as possible they are are very kind especially the young ones and the young man named hassan is a great employee he worked so hard to fix my phone and i greatly appreciate him and all the others too thank you for cricket wireless

Excellent service and experienced, knowledgable staff who go above and beyond to make sure you know…read moreall the details before a purchase. Always willing to help and very paitent.

This is the 2nd phone I have purchased here in the last couple of months. I returned to this store…read morefor new iPhone because of the girl working there. I think her name was Jess. She was awesome when we got a flip phone a couple of months ago. When I was ready to trade in my iPhone for a new one went back to this store during the same time hoping she would be able to help. This was the best experience with purchasing a new phone that I have ever had.

I would rate this business NO STARS if it was possible. Quite possibly the worst retail experience…read moreI have ever had in my entire life. And it isn't just one employee. Top to bottom this is a terrible poorly run business. I have loved TMobile at every other location I've been to and the service in general. This place LOVES to sell its customers $10 activation cards (that mysteriously can ONLY be paid in cash) that lock the customer in to whatever BS promo they're selling on that particular day. Only location I've ever been to that REQUIRES cash. I asked other T-Mobile stores about requiring cash and they refuted it, happily took cards. This specific location on two separate occasions added stuff to my account (like those $10 cards) mid-conversation without approval then in two separate visits I was told verbatim "we can't let you leave without buying that card, with cash". The first time I thought it was inappropriate, the second time was after the store had closed with the metal gate mostly closed and felt like KIDNAPPING. I have debated whether to seek legal council on the matter. Suffice to say I will NEVER go back in that store and would suggest no one else go either.

Anferny has been absolutely amazing! He's helped my family with new phones and upgrades for several…read moreyears, and every experience has been smooth and stress-free. He is knowledgeable, kind, and always goes the extra mile to make sure we get the best phones at the best price. The process is quick and easy because he knows exactly what to do and how to make it simple for us. We truly appreciate his professionalism and friendly attitude, and we will continue to come to him for all our T-Mobile needs. Highly recommend Anferny!